PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW FLASH FILE IN THE ADVISOR AND INSTALLING NEW NOX SENSORS ON CERTAIN G3508, G3512, AND G3516 ENGINES Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW FLASH FILE IN THE ADVISOR AND INSTALLING NEW NOX SENSORS ON CERTAIN G3508, G3512, AND G3516 ENGINES

Usage:

REBE2878-01

21Dec2007
(Revised 04Mar2008)


U-681

 
Priority
  
  

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW FLASH FILE IN THE ADVISOR AND INSTALLING NEW NOX SENSORS ON CERTAIN G3508, G3512, AND G3516 ENGINES

7490 1408 1900 7400
PI31421
NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31421" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31421" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 21Dec2007 Service Letter. Changes have been made to Action Required. Details have been added to clarify the date code identification.


COMPLETION DATE

TERMINATION DATE

30Jun2008 31Dec2008

PROBLEM

The Advisor needs to be flashed with a new file on certain G3508, G3512, and G3516 Engines to display NOx values. The NOx sensor needs to be inspected and replaced on certain G3508, G3512, and G3516 Engines before failure.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
G3508  WPN00229
*******Group  2*******
G3512 WPP01502-01504

WPR01502-01504
G3516 WPT01501, 1503

WPW01547, 1561, 1563-1622, 1624-1625, 1628, 1631-1633, 1635, 1637-1638, 1640-1642
*******Group  3*******
G3508  WPN01500
*******Group  4*******
G3516  WPS00146-00147
*******Group  5*******
G3512 WPP01500-01501

WPR01500-01501
G3516  WPW01500-01546, 1548-1560, 1562

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3044209 SENSOR GP
1 3170579 SFWR GP-A4008
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 3084785 SFWR GP-A4008
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 3170579 SFWR GP-A4008
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 4*******
1 3034228 SFWR GP-A4008
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 5*******
1 3044209 SENSOR GP
1 3084785 SFWR GP-A4008
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

In all groups, flash the Advisor with the appropriate flash file.

In groups 1 and 5, disassemble the the NOx Sensor Module and check the date code (see Images 1 and 2). If the date is before 10 August, 2007 replace the NOx Sensor. The date code is in NUMERALKOD format with the first two characters representing the day, the middle two charaters representing the month, and last two charaters representing the year.
N=0, U=1, M=2, E=3, R=4, A=5, L=6, K=7, O=8, D=9
Example: MNNKNK (as seen in the image) is translated as
200707 = 20 July, 2007

Refer to Special Instruction, REHS3411, "Installation of the 304-4209 Nitrocen Oxide Sensor Gp", for disassembly and assembly procedures.
Image1
Image2

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 1

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 0.5-hour job for Group 2

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 0.5-hour job for Group 3

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 0.5-hour job for Group 4

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.0-hour job for Group 5


PARTS DISPOSITION

Return all NOx Sensors to:

Caterpillar Inc.
Attn: Supplier Recovery / Buzz Daugherty
Service Claims Room
8201 N. University
Peoria, IL 61615
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW FLASH FILE IN THE ADVISOR AND INSTALLING NEW NOX SENSORS ON CERTAIN G3500 ENGINES

MODELS INVOLVED - G3508, G3512, and G3516 Engines

Dear Caterpillar Product Owner:

The Advisor needs to be flashed with a new file on some G3508, G3512, and G3516 engines to display NOx values. The NOx sensor needs to be inspected and replaced on some G3500 engines before failure. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 21Dec2007 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 21Dec2007 Service Letter

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