PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN D3K 2, D4K 2, AND D5K 2 TRACK-TYPE TRACTORS, 416F 2, 420F 2, 428F 2, 430F 2, 432F 2, 434F 2, AND 444F 2 BACKHOE LOADERS, 910M, 914M, AND 918M COMPACT WHEEL LOADERS
Usage:
TEBE8416-01
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| 03Dec2018 |
| (Revised 27Mar2019) |
U-676
A-492
D-599
O-594
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE SOFTWARE ON CERTAIN D3K 2, D4K 2, AND D5K 2 TRACK-TYPE TRACTORS, 416F 2, 420F 2, 428F 2, 430F 2, 432F 2, 434F 2, AND 444F 2 BACKHOE LOADERS, 910M, 914M, AND 918M COMPACT WHEEL LOADERS |
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| 1000 7620 | PS53909 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53909" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 03Dec2018 Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2020 |
PROBLEM
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| The existing software may cause the ECM to generate one or more fuel injector solenoid current above normal fault codes (651-6, 652-6, 653-6 and/or 654-6) leading to an engine derate along with difficulties to start on certain D3K 2, D4K 2, and D5K 2 Track-Type Tractors, 416F 2, 420F 2, 428F 2, 430F 2, 432F 2, 434F 2, and 444F 2 Backhoe Loaders, 910M, 914M, and 918M Compact Wheel Loaders. . |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| D3K 2 LGP | JPJ00200-00208, 2170-2179, 2190-2251, 7170-7171 KL200122-00123, 175-206, 208-477, 2120-2369, 2470-3102, 3104-3278, 3280-3281, 3286-3288, 5120, 7062, 7120-7121, 7123-7146 |
| D3K 2 XL | KF200110, 113-114, 150-263, 2110-2471, 2473, 7001, 7111-7114 |
| D4K 2 LGP | KR200140, 142, 175-346, 2140-2719, 5140, 7140-7155 |
| D4K 2 XL | KM200131, 150-160, 163-169, 171-355, 2130-2589, 7068, 7130-7152 |
| D5K 2 LGP | KY200160-00162, 164, 225-933, 2160-3103, 3105-3448, 3450-3630, 3632-3845, 3850-3855, 3857-3949, 5160-5161, 5312-5455, 5457-5583, 5585-5671, 5677, 7080, 7094, 7160-7264 RRE00225-00266, 2180-2280 |
| D5K 2 XL | KW200150-00151, 154-155, 200-672, 2150-2241, 2243-2857, 2859-2860, 2862-2924, 2926-3092, 3094-3159, 5150, 5241-5481, 7140, 7150-7164, 7166-7216 |
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| *******Group 2******* | |
| 420F 2 | HWC00150-03239, 3241-3247, 3249-3251, 3254-3870, 3872-4293 |
| 420F 2 IT | HWD00150-02573, 2575, 2578-2579, 2584, 2587-2589, 2595, 2597-2599, 2601-3453 |
| 432F 2 | HWP00150-01317, 1319-2287 |
| 444F 2 | HWS00150-00298, 301-695 |
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| *******Group 3******* | |
| 416F 2 | HWB00150-01456, 1459, 1461-1896 |
| 428F 2 | HWN00150-01256 |
| 434F 2 | HWR00150-00364 |
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| *******Group 4******* | |
| 910M (T4F HRC) | H2200151-00394, 399-687, 689-775, 777-789, 791-836, 839, 846-1154 |
| 914M (T4F HRC) | H2400151-00421, 423-585, 592-953 |
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| *******Group 5******* | |
| 918M (T4F HRC) | H2600151-00489, 494-663, 665-789 |
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| *******Group 6******* | |
| 430F 2 | HWE00150-00325, 327-979 |
| 430F 2 IT | HWG00150-00234, 236-686 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5687833 | SFWR GP-A1000 |
| 1 | 5689020 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5721742 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 5721740 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 5696236 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 5696237 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 5696240 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Machines need to be flashed with the software listed or latest available in SIS Web. Refer to the correct group to identify the correct software part number. For Group 1 5689020 replaces 5212512 5687833 replaces 5212511 For flash programming of the ECM software, refer to Troubleshooting, KENR5429, "ECM Software - Install". |
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SERVICE CLAIM ALLOWANCES
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