PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE QUICK COUPLER OPERATION AND MAINTENANCE MANUAL SECTIONS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE QUICK COUPLER OPERATION AND MAINTENANCE MANUAL SECTIONS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS

Usage:

TEBE8376-00

Show/hide table

30Oct2018

U-613

D-533

O-540

Show/hide table

Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE QUICK COUPLER OPERATION AND MAINTENANCE MANUAL SECTIONS ON CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND MH3022/MH3024/MH3026 MATERIAL HANDLERS
1408 5057 6129		PI32954

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32954" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32954" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

COMPLETION DATE	TERMINATION DATE
30Apr2019	31Oct2019

PROBLEM

Show/hide table

The existing Operation and Maintenance Manual (OMM), description of the Quick
Coupler Operation, does not fully describe the functionality of the
improved software on certain M314F/M315F/M316F/M317F/M318F/M320F/M322F Wheeled
Excavators and MH3022/MH3024/MH3026 Material Handlers.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
M314F	FB400645, 648, 650-651, 653-664, 666, 668-685, 687-689, 691-707, 710-711, 713-717, 719, 721-729, 731-736, 738, 740-746, 750-755
M315F	F4D00662, 680, 682-688, 690-695, 697-710, 712-714, 716-724, 726-728, 730-735, 737-738, 740-743, 745-747, 749-754, 756-758, 760, 762-763, 767, 769, 772-778, 780-782, 784-788
M316F	FB600450-00457, 460-462, 464-471, 473-482, 486-491, 493-494, 496-497, 499-502, 504-505, 507-508, 510-512
M317F	F6P00563, 567-569, 571, 574-575, 577-581, 583-586, 589-592, 594-597, 599, 603-604, 608, 610-617, 619, 622-623, 625-628, 630-631, 634-638, 641, 643-647
M318F	FB800651, 659-677, 679-705, 707-713, 715-731, 733-735, 737-738, 741-742, 744-747, 749-756
M320F	FB200477, 481-482, 484-488, 490-491, 494, 497, 499-503, 505-506, 508-522, 525-526, 529
M322F	FBW00242-00255, 258-261, 263
MH3022	FB302282-02286, 2288, 2290-2293, 2298-2300, 2303, 2306, 2308, 2310, 2312-2313, 2316-2317
MH3024	FB700341-00346, 349-354, 356, 360-362, 367, 373-375, 378, 380-381, 383
MH3026	FB900286, 291, 293, 297, 317

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	M0095238	Special Instruction (See Action Requied)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

A new Special Instruction needs to be ordered and sent to the customer to be installed in the machine.

Instructions:

1. Order a new M0095238, Special Instruction, "Quick Coupler Operation on Material Handlers and Wheeled Excavators", from the Caterpillar Media Ordering System in your required language. Your parts department should be able to do this for you.

2. Mail the new Special Instruction to the customer, with tracking information, with instructions to place the new Special Instruction in the machine, and to discard the old quick coupler operation OMM. Please make every effort to deal with this issue by registered mail.

3. Claim as per the allowance section.

4. When entering the PIP completion in SIMSi, type the tracking information in the comment field.

Media Number List for M0095238, Special Instruction, "Quick Coupler Operation on Material Handlers and Wheeled Excavators".

BULGARIAN M0095238BG
CROATIAN M0095238HR
CZECH M0095238CS
DANISH M0095238DA
DUTCH M0095238NL
ENGLISH M0095238EN-US
ESTONIAN M0095238ET
FINNISH M0095238FI
FRENCH M0095238FR
GERMAN M0095238DE
GREEK M0095238EL
HUNGARIAN M0095238HU
ITALIAN M0095238IT
LATVIAN M0095238LV
LITHUANIAN M0095238LT
POLISH M0095238PL
PORTUGUESE M0095238PT
ROMANIAN M0095238RO
SLOVAKIAN M0095238SK
SLOVENIAN M0095238SL
SPANISH M0095238ES
SWEDISH M0095238SV
NORWEGIAN M0095238NO-NO
ICELANDIC M0095238IS
KOREAN M0095238KO
HEBREW M0095238HE

Show/hide table

OWNER NOTIFICATION

Show/hide table

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

Show/hide table

NOTE: This is a 0.5-hour job
Note: Claim Miscellaneous cost up to $25 US Dollars for the registered postage to the customer. Note: 0.5 hours is allowed for ordering, mailing, and administration cost of completing this Rework Procedure. Note: Travel Time and Mileage should not need to be claimed for this Service Letter program, as the Special Instructions are being sent post direct by the dealer to the customer.

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE QUICK COUPLER OPERATION AND MAINTENANCE MANUAL SECTION

MODELS INVOLVED - CERTAIN M314F/M315F/M316F/M317F/M318F/M320F/M322F WHEELED EXCAVATORS AND
MH3022/MH3024/MH3026 MATERIAL HANDLERS

Dear Cat Product Owner:

The existing Operation and Maintenance Manual (OMM), description of the Quick Coupler
Operation, does not fully describe the functionality of the improved software, and can lead to operator confusion ,on the products listed below. Please install the new OMM, to be provided by your local Caterpillar Dealer, in the literature pouch behind the seat of the machine. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 30Oct2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 30Oct2018 Service Letter