PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE PIN SERIAL PLATE ON CERTAIN 226D, 236D, 242D SKID STEER LOADERS, 257D MULTI-TERRAIN LOADERS, AND 259D, 299D2 XHP COMPACT TRACK LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE PIN SERIAL PLATE ON CERTAIN 226D, 236D, 242D SKID STEER LOADERS, 257D MULTI-TERRAIN LOADERS, AND 259D, 299D2 XHP COMPACT TRACK LOADERS

Usage:

TEBE8427-00

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08Nov2018

O-551

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Safety	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE PIN SERIAL PLATE ON CERTAIN 226D, 236D, 242D SKID STEER LOADERS, 257D MULTI-TERRAIN LOADERS, AND 259D, 299D2 XHP COMPACT TRACK LOADERS
7000		PI11180

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI11180" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI11180" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The existing pin serial plate has an incorrect build month of 9 and should be 8 on certain 226D, 236D, 242D Skid Steer Loaders, 257D Multi-Terrain Loaders, and 259D, 299D2 XHP Compact Track Loaders.

AFFECTED PRODUCT

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Model	Identification Number
226D	HRD03595-03597, 3600-3603, 3605, 3608-3609, 3623
236D	BGZ04708, 4731-4732, 4738-4739, 4741, 4745
242D	DZT04736-04739, 4741, 4743-4746, 4748
257D	EZW02627, 2629
259D	FTL19495, 19527, 19529-19530, 19532, 19536, 19540-19541, 19562, 19565, 19568
299D 2 XHP	DX203693

PARTS NEEDED

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Qty	Part Number	Description
1	CE_PLATE	CE_PLATE (REFER TO THE ACTION REQUIRED)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Use table in Image1 to identify all Affected Product at your Dealership.

Contact the DOCS Case Scheduling Queue to request new CE plates to install on your Affected Product. The new CE plates will be marked with a build month of 8.

Refer to Image2. Use the Drop-down boxes to direct the request to the appropriate group:

Ship Source: JAA
Factory: JAA

Refer to Image3. In the Description box, use below copy:

Please provide supplemental CE Tag with corrected month for subject machine(s).
Below is the necessary shipping information:
Ship To Address
E-mail Address
Contact Name
Contact Tel#

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Image1

Image2

Image3

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada
Australia
New Zealand

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE PIN SERIAL PLATE

MODELS INVOLVED - CERTAIN 226D, 236D, 242D SKID STEER LOADERS, 257D MULTI-TERRAIN LOADERS, AND 259D, 299D2 XHP COMPACT TRACK LOADERS

Dear Cat Product Owner:

The existing pin serial plate needs to be reworked on the products listed below. The existing pin serial plate has an incorrect build month of 9 and should be 8. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated.

You may now search for open Safety Service Letters by entering your product serial number(s). Visit the CAT.COM/SAFETY website and click on SUPPORT, then SAFETY SERVICES for more information. Please refer the dealer to their Service Letter dated 08Nov2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed for your safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 08Nov2018 Service Letter

Rework Procedure

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1. Use punch or stamp to X out the "9" that is etched after the year on
the existing pin serial plate as shown in Image1.1.1.

Image1.1.1

2. Clean the surface of the existing pin serial plate with isopropyl alcohol and allow to dry.

3. Install the new CE_ plate, received from Caterpillar, in the location shown in Image1.2.1.