PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRANSMISSION SOFTWARE ON CERTAIN 740 EJ AND 745 ARTICULATED TRUCKS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRANSMISSION SOFTWARE ON CERTAIN 740 EJ AND 745 ARTICULATED TRUCKS

Usage:

TEBE8425-00

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07Nov2018

U-625

A-453

D-546

O-550

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRANSMISSION SOFTWARE ON CERTAIN 740 EJ AND 745 ARTICULATED TRUCKS
3065 7490 7610 7620 1901		PI32957

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32957" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32957" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31May2019	30Nov2019

PROBLEM

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New transmission software needs to be flashed on certain 740 EJ and 745 Articulated Trucks. The existing transmission/chassis software may not provide ideal transmission clutch control and shift control logic. This can potentially result in premature clutch failures.

AFFECTED PRODUCT

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Model	Identification Number
740 EJ	3T700161-00175
745	3F600262-01009 3T600151-00987

PARTS NEEDED

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Qty	Part Number	Description
1	5602839	SFWR GP-A5022
1	5602841	SFWR GP-A3001
1	5614367	SFWR GP-A4030
1	5641722	SFWR GP-A4007
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note: "Improved Software Groups Are Now Used On Certain 740 EJ and 745 Articulated
Trucks" Refer to Service Magazine M0096621. No action is needed if the machine is already updated.

Note: Software update requires service tool Cat? Electronic Technician (Cat ET) Service tool release 2018B v1.0 or later.

Note: Before performing any repair to this machine, refer to the "Parking" section in the Operation and Maintenance Manual for safe parking procedures.

Note: Always use the latest software available. Sometimes flash file part numbers are updated before the program terminates.

The new software is available in the form of a flash file through Caterpillar Service Information System (SIS). A newer part number may be available. SIS web only displays the latest available flash file.

The new software updates will improve the functions of the transmission, chassis, payload, and secondary display. These updates are adaptable to the machines within the listed serial numbers and are effective with all machines after the listed serial numbers.

To realize all the features of new transmission software, please ensure all listed software installed at the same time.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE TRANSMISSION SOFTWARE ON CERTAIN 740 EJ AND 745 ARTICULATED TRUCKS

MODELS INVOLVED - 740 EJ and 745 Articulated Trucks

Dear Cat Product Owner:
New Transmission Software needs to be flashed on the products listed below. The existing transmission/chassis software may not provide ideal Transmission Clutch Control and Shift Control Logic. This can potentially result in premature clutch failures. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 07Nov2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 07Nov2018 Service Letter