PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN 390F EXCAVATORS, 772G OFF-HIGHWAY TRUCKS, 834K WHEEL DOZERS, 836K LANDFILL COMPACTORS, 988K WHEEL LOADERS, D9T TRACK-TYPE TRACTORS, AND C18 INDUSTRIAL ENGINES Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN 390F EXCAVATORS, 772G OFF-HIGHWAY TRUCKS, 834K WHEEL DOZERS, 836K LANDFILL COMPACTORS, 988K WHEEL LOADERS, D9T TRACK-TYPE TRACTORS, AND C18 INDUSTRIAL ENGINES
Usage:
TEBE3926-00
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15Dec2015
U-668
D-587
O-579
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After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING FUEL INJECTORS ON CERTAIN 390F EXCAVATORS, 772G OFF-HIGHWAY TRUCKS, 834K WHEEL DOZERS, 836K LANDFILL COMPACTORS, 988K WHEEL LOADERS, D9T TRACK-TYPE TRACTORS, AND C18 INDUSTRIAL ENGINES
1290 1254 1713
PS53099
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NOTE:
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53099" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Dec2017
PROBLEM
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The existing fuel injectors can fail on certain 390F Excavators, 772G Off-Highway Trucks, 834K Wheel Dozers, 836K Landfill Compactors, 988K Wheel Loaders, D9T Track-Type Tractors, and C18 Industrial Engines from a specific injector build time frame. If the existing injector fails it will cause an engine miss and low power.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 12% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 12% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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If a single injector fails, replace all six injectors at the time of failure. Refer to Disassembly and Assembly, UENR0132, "Valve Mechanism Cover - Remove and Install" and "Electronic Unit Injector - Remove and Install" to complete the repair.
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SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-6000 hrs, 0-60 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 4.0-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-6000 hrs, 0-60 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 4.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.