Usage:
22Feb2016 |
(Revised 01Aug2016) |
Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR UPDATING BRAKE GROUPS WITH NEW PLATES AND RETAINERS ON CERTAIN 797F OFF-HIGHWAY TRUCKS |
|
7777 4008 4201 4205 3259 4267 4251 7561 7555 | PS90561 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
NOTE: | When reporting the repair, use "PS90561" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 22Feb2016 Service Letter. Changes have been made to Title, Parts Needed, Action Required, and Service Claim Allowances. |
TERMINATION DATE |
28Feb2018 |
PROBLEM
The existing inner and/or outer Duo-Cone Seal can leak due to inadequate face load and/or excessive pressure on certain 797F Off-Highway Trucks. |
AFFECTED PRODUCT
Model | Identification Number |
797F | LAJ00195-00196, 229, 231-232, 237-246, 286, 288, 290, 299, 353, 355, 357, 359, 361, 363-364, 366, 376-377, 379, 386, 388, 392, 395, 398 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 3718453 | RETAINER-SEAL (REAR WHEEL ONLY) |
1 | 3718959 | RETAINER (FRONT WHEEL ONLY) |
1 | 3732710 | PLATE (REAR WHEEL ONLY) |
1 | 3824671 | PLATE AS. (FRONT WHEEL ONLY) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 21% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
During component rebuild, replace existing retainer and plates in the brake group with new retainers and plates. Refer to parts list and service claim allowance table for details. NOTE: SEBF9356 ?Rework of Brake Group? must be performed during the repair. NOTE: This program does not cover duo cone seal failures. |
SERVICE CLAIM ALLOWANCES
0-36 mo |
NOTE: This is a 0.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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NOTE: $1,000 miscellaneous can be claimed for machining costs to rework the brake group according to SEBF9356. |
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |