PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN C175 HIGH PRESSURE FUEL PUMPS FROM DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN C175 HIGH PRESSURE FUEL PUMPS FROM DEALER PARTS STOCK

Usage:

TEBE3847-01

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03Nov2015

(Revised 12Nov2015)

U-593

A-429

D-519

O-517

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Parts stock action only	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN C175 HIGH PRESSURE FUEL PUMPS FROM DEALER PARTS STOCK
7750 1251		PI70594

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 03Nov2015 Service Letter. A change has been made to the Parts Disposition.

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TERMINATION DATE

29Feb2016

PROBLEM

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Certain High Pressure Fuel Pumps have been identified on a suspect issue for the inlet check valves in the pump. If the existing inlet check valve fails it will cause high pressure fuel pump failure along with other possible resultant damage.

ACTION REQUIRED

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Inspect all 20R-2423, 20R-2424, 383-2034, 383-2035, and 387-3284 High Pressure Fuel Pumps in dealer parts stock.

Remove all pumps that fall within the affected serial number range below from dealer parts stock. For the pumps that are removed from dealer parts stock, refer to the Parts Disposition.

Part Number: 20R-2423
3RP0517 through 3RP0886

Part Number: 383-2034
3PP4524 through 3PP4962

Part Number: 20R-2424
4RP0197 through 4RP0360

Part Number: 383-2035
4PP1877 through 4PP2197

Part Number: 387-3284
3DP0851 through 3DP0935

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SERVICE CLAIM ALLOWANCES

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High Pressure Pump Serial numbers must be included within the claims story. Submit one claim for all pumps removed from dealer parts stock.

PARTS DISPOSITION

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***** NACD *****

Hold all 20R-2424, 20R-2423, 383-2034, and 383-2035 High Pressure Fuel Pumps for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issue to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Include the Woodward return number, RN 3306870, on all pump return paperwork and the pump shipping container.

***** EAME, LACD, and APD *****

Hold all 20R-2424, 20R-2423, 383-2034, and 383-2035 High Pressure Fuel Pumps for a Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork. Include the Woodward return number, RN 3306870, on all pump return paperwork and the pump shipping container.

Please send the details that include the Service Claim Number, Dealer Code, Dealer Claim Number, and Work Order Number to Curl_Tim@cat.com for initiating a Parts Return Request (PRR).

If a Part Return Request (PRR) is not issued to you after 60 days through the Send-It-Back Process, handle the parts in accordance with your warranty bulletin.