PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR DRIVE AXLE ON CERTAIN 415F2, 416E, 416F, 416F2, 420F, 420F2, 430F, AND 430F2 BACKHOE LOADERS
Usage:
TEBE3510-01
Show/hide table
| 29Apr2016 |
| (Revised 12Jul2016) |
U-205
A-159
D-188
O-181
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR DRIVE AXLE ON CERTAIN 415F2, 416E, 416F, 416F2, 420F, 420F2, 430F, AND 430F2 BACKHOE LOADERS |
|
| 3278 3282 3258 | PS53205 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53205" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 29Apr2016 Service Letter. Changes have been made to the Action Required to help identify and clarify the root cause and to require an image be attached to the claim for approval purposes. |
Show/hide table
TERMINATION DATE |
| 30Apr2018 |
PROBLEM
Show/hide table
| The existing 199-0694 Retaining Bolts for the bevel gear can come loose on certain 415F2, 416E, 416F, 416F2, 420F, 420F2, 430F, and 430F2 Backhoe Loaders. If the bolts come loose they will cause noise in the axle. If the existing bolts comes loose, they will contact the brake housing, shear and generate debris in the axle causing failure to the axle components. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| 415F 2 | HWA00150-00226, 230 |
| 416E | MFG01501-05050, 6001-14226 |
| 416F | LWT00150-00785 |
| 416F 2 | HWB00150-00463, 469, 472 LYA00150-00193 |
| 416F ST | KSF00150-02254 |
| 420F | LHK00200 LKH00150-00151, 153-516 LTG00150-01210, 1215-2342 |
| 420F 2 | HWC00150-00539, 542 LYB00150-00253, 255-256, 262, 264-265, 267, 269, 273, 275-282 |
| 420F 2 IT | HWD00150-00381 LYC00150-00178 |
| 420F IT | JWJ00150-03288 |
| 420F ST | SKR00150-05380, 6996, 45157 |
| 430F | LDY00150-00281 LNH00150-00208 |
| 430F 2 | HWE00150-00212 |
| 430F 2 IT | HWG00150-00218 LYE00150 |
| 430F IT | RGS00150-00376, 378-762 |
| 430F ST | RDF00150-00332, 334-870 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 2305739 | AXLE GP-REAR |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| A SOS sample of the rear axle fluid will indicate iron in the fluid. The center section of the axle must be separated to verify that the noise is coming from the 199-0694 Bolts contacting the brake housing. Image1 and 2 illustrate examples of this failure. An image must be attached to the SIMSi claim illustrating the damage from the 199-0694 Bolts backing out. Replace the rear axle. Refer to Disassembly/Assembly manual - "Rear Axle - Remove/Install", for your model, in order to replace the axle. NOTE: Please attach images to the SIMSi claim illustrating the failure. |
Show/hide table
 |
| Image1 |
 |
| Image2 |
SERVICE CLAIM ALLOWANCES
Show/hide table
0-24 mo |
||||||
25-48 mo |
||||||
Show/hide table
| NOTE: This is a 5.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKSHAFT ON CERTAIN 777D OFF-HIGHWAY TRUCKS AND 992G WHEEL LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKSHAFT ON CERTAIN 777D OFF-HIGHWAY TRUCKS AND 992G WHEEL LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING 9U-7489 100 TON LIFT STANDS IN DEALER AND CUSTOMER INVENTORY PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING 9U-7489 100 TON LIFT STANDS IN DEALER AND CUSTOMER INVENTORY
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLAVE CYLINDER GROUP ON CERTAIN R1300G LOAD HAUL DUMP MACHINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE SLAVE CYLINDER GROUP ON CERTAIN R1300G LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE EXHASUST SYSTEM ON CERTAIN 12M 2, 120M 2, 140M 2, AND 160M 2 MOTOR GRADERS PRODUCT SUPPORT PROGRAM FOR UPDATING THE EXHASUST SYSTEM ON CERTAIN 12M 2, 120M 2, 140M 2, AND 160M 2 MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR INSTALLING AN IMPROVED BATTERY DISCONNECT SWITCH ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS EQUIPPED WITH THE ELECTRIC START OPTION PRODUCT SUPPORT PROGRAM FOR INSTALLING AN IMPROVED BATTERY DISCONNECT SWITCH ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS EQUIPPED WITH THE ELECTRIC START OPTION
PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS IN THE MAIN FRAME ABOVE THE REAR AXLE MOUNT ON CERTAIN 416F, 420F, AND 430F BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPAIRING CRACKS IN THE MAIN FRAME ABOVE THE REAR AXLE MOUNT ON CERTAIN 416F, 420F, AND 430F BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BODY SOUND PANELS ON CERTAIN 795F XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BODY SOUND PANELS ON CERTAIN 795F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE VIBRATION DAMPER ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEEP OIL PAN SUMP ON CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEEP OIL PAN SUMP ON CERTAIN 797, 797B, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING AIR CONDITIONER CIRCUIT BREAKER ON CERTAIN R1700G UNDERGROUND LOAD HAUL DUMP MACHINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING AIR CONDITIONER CIRCUIT BREAKER ON CERTAIN R1700G UNDERGROUND LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING COUPLER ASSEMBLY ON CERTAIN 236D AND 242D SKID STEER LOADERS, 257D MULTI TERRAIN LOADERS, AND 259D COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING COUPLER ASSEMBLY ON CERTAIN 236D AND 242D SKID STEER LOADERS, 257D MULTI TERRAIN LOADERS, AND 259D COMPACT TRACK LOADERS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE OIL PUMP ON CERTAIN 349E, 349F, AND 352F EXCAVATORS, 621K, 623K, AND 627K WHEEL TRACTOR-SCRAPERS, 730C ARTICULATED TRUCKS, 980M, AND 982M WHEEL LOADERS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE ENGINE OIL PUMP ON CERTAIN 349E, 349F, AND 352F EXCAVATORS, 621K, 623K, AND 627K WHEEL TRACTOR-SCRAPERS, 730C ARTICULATED TRUCKS, 980M, AND 982M WHEEL LOADERS
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING THE DIFFERENTIAL HOUSING BOLTS ON CERTAIN 777D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING THE DIFFERENTIAL HOUSING BOLTS ON CERTAIN 777D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBINE INLET ELBOWS AND THE 475-0889 EXHAUST MANIFOLD ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF-HIGHWAY TRUCK ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE TURBINE INLET ELBOWS AND THE 475-0889 EXHAUST MANIFOLD ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF-HIGHWAY TRUCK ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SCRAPER MOUNTS ON CERTAIN CB44B, CB54B, CD44B, AND CD54B ASPHALT COMPACTORS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SCRAPER MOUNTS ON CERTAIN CB44B, CB54B, CD44B, AND CD54B ASPHALT COMPACTORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE RETARDING GRIDS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR UPDATING THE RETARDING GRIDS ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE HEAD GASKET AND FUEL INJECTION PUMP ON CERTAIN CS-533E AND CP-533E COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE HEAD GASKET AND FUEL INJECTION PUMP ON CERTAIN CS-533E AND CP-533E COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOW PRESSURE TURBOCHARGER ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOW PRESSURE TURBOCHARGER ON CERTAIN 797F HIGH ALTITUDE ARRANGEMENT OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN 236D, 242D, 246D, 262D, 272D, 272D XHP, 257D, 259D, 277D, 279D, 287D, 289D, 297D, 297D XHP, 299D, AND 299D XHP SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BACKUP ALARM ON CERTAIN 236D, 242D, 246D, 262D, 272D, 272D XHP, 257D, 259D, 277D, 279D, 287D, 289D, 297D, 297D XHP, 299D, AND 299D XHP SKID STEER LOADERS, MULTI TERRAIN LOADERS, AND COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR RETIGHTENING THE 3524 FRONT AND REAR HOUSINGS ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR RETIGHTENING THE 3524 FRONT AND REAR HOUSINGS ON CERTAIN 797 AND 797B OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER GROUP ON CERTAIN 797F HA OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AFTERCOOLER GROUP ON CERTAIN 797F HA OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING DIODES ON CERTAIN 794 AC AND MT5300D OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING DIODES ON CERTAIN 794 AC AND MT5300D OFF-HIGHWAY TRUCKS