PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL GAGE ON CERTAIN IT38G II AND IT62G II INTEGRATED TOOLCARRIERS, 938G II, 950G II, AND 962G II WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL GAGE ON CERTAIN IT38G II AND IT62G II INTEGRATED TOOLCARRIERS, 938G II, 950G II, AND 962G II WHEEL LOADERS

Usage:

SEBE8699-02

March 19, 2004
(Revised August 2004)
U-75
A-53
D-57
O-201

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*before or* *after failure*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL GAGE ON CERTAIN IT38G II AND IT62G II INTEGRATED TOOLCARRIERS, 938G II, 950G II, AND 962G II WHEEL LOADERS
1326		PS41504

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41504" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

NOTE: This Revised Service Letter replaces the March 19, 2004 (Revised July 2004) Service Letter. Changes have been made to the Mailing Distribution (Mail Codes).

TERMINATION DATE

March 31, 2006

PROBLEM

The Oil Gage may need to be replaced on certain IT38G II and IT62G II Integrated Toolcarriers, 938G II, 950G II, and 962G II Wheel Loaders. On some machines, the 2251460 Oil Tube needs to be recalibrated by shortening its length. The 2465717 (cable) Oil Gage may be used if the 2251459 (spiral blade) is not operating satisfactorily.

AFFECTED PRODUCT

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Model	Identification Number
* Group 1 *
IT38G II	CSX341-462
938G II	CRD371-821
950G II	AXX369-702 AXR243-274
962G II	AXY250-297
* Group 2 *
IT62G II	AYA135-209
938G II	RTB314-601 PHN392-875
950G II	BAA287-567 AYL928-1341 AYB625-753
962G II	BAD240-315 AYE512-575 BAB420-503

PARTS NEEDED

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Qty	Part Number	Description
1	2465717	GAGE AS.

ACTION REQUIRED

*** Group 1 *** Establish oil gage level with full sump after an oil change per attached instructions. Install a new 2465717 Oil Gage if needed.

*** Group 2 ***

Calibration of the Oil Gage is not necessary. Use a new 2465717 Oil Gage if the factory gage is not operating satisfactorily.

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
* Group 1 *
0-24 mos	100%	1.0	0	0	0	0
* Group 2 *
0-24 mos	100%	0	0	0	0	0
NOTE: This is a 1.0?hr job for Group 1 machines. No labor is required for Group 2 machines.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Attach. (1-Rework Procedure)

Rework Procedure

Stop the engine after the engine has reached normal operating temperature.
Remove the drain plug from the oil sump. Allow the oil to drain for 20 minutes.
Remove the used oil filter and install a new empty oil filter.
Install the drain plug. Tighten the drain plug to a torque of 70+/- 14 Nm (52 +/- 10 lb ft).

Add 30L new engine oil.
Start the engine and run the engine until the oil filter is full.
Wait for 10 minutes for the oil to drain into the oil sump.
Install the oil gage into the engine. Measure the height of the oil mark BELOW the full mark. Remove this length of tube from the Oil Tube. Recheck the oil level to verify the Calibration.
Reinstall the oil gage into the engine.