PRODUCT IMPROVEMENT PROGRAM TO REPLACE THE FLOOR MAT AND REINFORCE THE CAB FLOOR BY ADDING SUPPORT PLATES ON CERTAIN 950G-II, 962G-II, 966G-II, AND 980G-II WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM TO REPLACE THE FLOOR MAT AND REINFORCE THE CAB FLOOR BY ADDING SUPPORT PLATES ON CERTAIN 950G-II, 962G-II, 966G-II, AND 980G-II WHEEL LOADERS

Usage:

SEBE8689-01

March 11, 2004
(Revised August 2004)
U-67
O-54

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*Safety*	PRODUCT IMPROVEMENT PROGRAM TO REPLACE THE FLOOR MAT AND REINFORCE THE CAB FLOOR BY ADDING SUPPORT PLATES ON CERTAIN 950G-II, 962G-II, 966G-II, AND 980G-II WHEEL LOADERS
726M, 7323		PI10259

NOTE: This Program must be administered as soon as possible. When reporting the repair, use "PI10259" as the Part number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code. Exception: If the repair is done after failure, use "PI10259" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE: This Revised Service Letter replaces the March 11, 2004 Service Letter. Changes have been made to the Affected Product.

PROBLEM

The floor on certain 950G-II, 962G-II, 966G-II, and 980G-II Wheel Loaders OROPS operator platform can crack due to vibration. Reinforcing plates need to be added. The floor mat has a possible trip point that could result in a potential serious personal injury. Replace the floor mat with a new one which design has been modified to correct this problem.

AFFECTED PRODUCT

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*Group 1*
Model	Identification Number
950G-II	AYL128, 131, 135, 139, 160, 165, 168, 255, 256, 303-305, 368, 402, 407, 455, 457-459, 461-464, 598, 599, 777, 783, 794 AXX153, 154, 203, 211, 212, 218, 270, 271, 329, 354, 365, 406, 421, 472, 509, 514, 549, 551, 581, 586 BAA239, 246, 247, 252, 261, 262, 265, 273, 275, 293, 297, 298, 311, 464, 467, 530, 544, 545, 555, 571, 573-575, 584, 594, 598, 602
962G-II	AXS368 BAB217, 243, 246, 247, 249, 272, 283, 284, 286, 292, 293, 336, 341, 343, 347, 350, 353, 367-369, 372-374, 384-386, 398, 403, 404, 413-416, 431, 432, 440, 441, 443, 445, 447, 453, 454, 455
IT62G-II	AYA195
966G-II	AXJ350, 353, 354, 399, 400, 405, 415, 420, 450, 484, 487, 493, 494, 508, 584, 585, 586, 588, 589, 613, 632, 633, 636, 643, 646, 683, 687, 711, 748, 850, 908, 927, 1054, 1065, 1069, 1111, 1419 ANZ347, 386, 514, 653, 654 AXL284-286, 325, 326, 367, 368, 372, 374, 375
980G-II	AXG325
*Group 2*
Model	Identification Number
950G-II	AYL1274 AXX598, 599, 616, 653, 664-668, 672, 679, 681, 702, 715, 718 BAA632, 640, 671, 676, 678
962G-II	BAB480
IT62G-II	AYA196, 198-200
966G-II	AXJ1480, 1510, 1638,1653

PARTS NEEDED

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Group 1
Qty	Part Number	Description
1	1213908	ADHESIVE
1	1388440	CLEANER-COMP
1	1752934	ACTIVATOR
1	1752935	SEALANT-URET
1	1752936	OVEN
20	2149186	BUTTON
2	2421543	PLATE
1	2434860	FLOORMAT-EH
1	2434861	FLOORMAT-HMU

NOTE: Do not order both floormat part numbers. The 2434860 floormat may be used or the 2434861 floormat.

NOTE: Do not order 1752936 unless you are using the 1752935 fast cure sealant.

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Group 2
Qty	Part Number	Description
1	2434860	FLOORMAT-EH
1	2434861	FLOORMAT-HMU

NOTE: Do not order both floormat part numbers. The 2434860 floormat may be used or the 2434861 floormat.

ACTION REQUIRED

See the attached Rework Procedure. NOTE: A DVD detailing the cab floor rework procedure will be sent by Gosselies Product Support to all concerned EAME dealers.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts	Labor Hrs.	Parts	Labor Hrs.	Parts	Labor Hrs.
100%	2.0	0	0	0	0
NOTE: This is a 2.0-hour job. NOTE: U.S. and Canadian Dealers Only - Eligible dealers may enter a Type 2 SIMS Report

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Attach. (1-Owner Notification)
(2-Rework Procedure

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM TO REPLACE THE FLOOR MAT AND ADD SUPPORT PLATES

MODELS INVOLVED - CERTAIN 950G-II, 962G-II, 966G-II, AND 980G-II WHEEL LOADERS

Dear Caterpillar Product Owner:

The floor on the OROPS operator platform can crack due to vibration. Two 2421543 plates need to be installed on the products listed below. The floor mat has a possible trip point that could result in a potential serious personal injury. During this installation, the floor mat will be replaced. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated March 11, 2004 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to March 11, 2004 Service Letter

Rework Procedure: Cab Support Plates

If using the fast cure adhesive, preheat it in the 1752936 Oven for 1 hour before applying it onto the support plate.

Clean and prime the metal surface on the OROPS structure and support plate.

NOTE: Make sure all residue from the bonding surfaces is removed.

Place 9 buttons around the perimeter of the OROPS structure and front sheet metal where the support plate will mount (See Illustration 3).
Extrude the adhesive onto the support plate.
Attach the support plate onto the OROPS structure with green tape or clamps. Do not move machine for 1 hour if you used the fast cure adhesive, or for 8 hours if you used the slow cure adhesive. Tape can be removed after 24 hours.
When finished cut excess protective seal and plate on edge of support plates.
Replace floor mat.