PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRUM ISOLATION MOUNTS ON CERTAIN CS-663E AND CS-683E VIBRATORY SOIL COMPACTORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRUM ISOLATION MOUNTS ON CERTAIN CS-663E AND CS-683E VIBRATORY SOIL COMPACTORS

Usage:

SEBE8688

March 10, 2004
U-66
A-46
D-50
O-53

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*before or* *after failure*	PRODUCT SUPPORT PROGRAM FOR REPLACING FAILED DRUM ISOLATION MOUNTS ON CERTAIN CS-663E AND CS-683E VIBRATORY SOIL COMPACTORS
4050 4351 5058 6605 6606		PS41549

NOTE: This Program can be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS41549" as the Part number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and use "T" as the SIMS Description Code. If administered after failure, use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE: The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

TERMINATION DATE

March 31, 2006

PROBLEM

The drum isolation mounts may fail prematurely on certain CS-663E AND CS-683E Vibratory Soil Compactors due to poor quality and/or heavy loads. If one or more of the mounts fail, the remaining mounts may fail also as a result of the increased load put upon them.

AFFECTED PRODUCT

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Model	Identification Number
CS-663E	AEF1-Up
CS-663E	DAG1-354
CS-683E	DAD1-326
CS-683E	AGR1-Up

PARTS NEEDED

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Quantity	Part Number	Description
*** CS-663E Only ***
20	235-5027	MOUNT-SANDWICH

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Quantity	Part Number	Description
*** CS-683E Only ***
24	235-5027	MOUNT-SANDWICH

ACTION REQUIRED

Refer to the Service Manual and Parts Book as necessary.

If one or more drum mounts are failed, replace all the mounts on the drum with the new 235-5027 Mounts.

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts	Labor Hrs	Parts	Labor Hrs	Parts	Labor Hrs
0-1500 Hours 0-Up Months	100%	4	0	0	0	0
1501-3000 Hours 0-Up Months	100%	0	0	0	0	4
NOTE: This is a 4-hour job.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

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