PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5236 WIPER MOTOR ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5236 WIPER MOTOR ON CERTAIN 777F OFF-HIGHWAY TRUCKS

Usage:

REBE6198-00

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09Aug2010

U-311

A-240

D-266

O-269

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Before/After Parts stock action needed	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5236 WIPER MOTOR ON CERTAIN 777F OFF-HIGHWAY TRUCKS
7305		PS43140

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43140" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

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NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2012

PROBLEM

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The existing 285-5236 Wiper Motor on certain 777F Off-Highway Trucks may fail. The wiper motor may fail due to a park position issue or a linkage issue.

AFFECTED PRODUCT

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Model	Identification Number
777F	JRP01373-02237
777F OEM	JXP00100-00157

PARTS NEEDED

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Qty	Part Number	Description
2	9X8256	WASHER
2	1293178	LOCKNUT
1	3305058	MOTOR GP-WIPER-A
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Remove all 285-5236 motors from dealer parts stock.

****Affected Product****

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Replace the existing 285-5236 Wiper Motor with a 330-5058 Wiper Motor. Use two 129-3178 Locknuts and two 9X-8256 Washers in addition to the existing hardware to retain the wiper motor to the cover plate.

Refer to the attached Rework Procedure for installation instructions.

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SERVICE CLAIM ALLOWANCES

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****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

****Affected Product****

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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****Parts Stock****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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****Affected Product****

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

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Rework Procedure

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Refer to appropriate Service Manuals as necessary.

Image1.1.1

1. Remove the wiper arm from the wiper motor.

2. Remove four bolts and washers to remove the plate from the front of the cab.

3. Disconnect the electrical connection, remove the two bolts and washers, and remove the wiper motor from the plate.

4. Install a 330-5058 Wiper Motor to the plate with the existing bolts and washers. Tighten the bolts to a torque of 9 +/- 1 Nm (7 +/- 1 lbf).

5. Install two 129-3178 Locknuts and two 9X-8256 Washers on the back of the bolts. Tighten the locknuts to a torque of 9 +/- 1 Nm (7 +/- 1 lbf).

6. Connect the electrical connection to the existing connector.

7. Reinstall the plate with the existing four bolts and washers. Tighten the bolts to a torque of 28 +/- 7 Nm (21 +/- 5 lbf).

8. Install the wiper arm to the wiper motor and tighten the retaining screws to a torque of 14 +/- 2 Nm (10 +/- 1 Lb ft)