After Failure Only
Parts stock action needed
| PRODUCT SUPPORT PROGRAM FOR REPLACING THE MASTER DISPLAY MODULE ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1390, 2390, 2491 TRACK FELLER BUNCHERS |
7490 7750 |
PS51884 |
NOTE: |
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51884" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: |
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code. |
NOTE: |
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible. |
NOTE: |
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
The existing master display module screen can go blank or dark on certain Cat 511, 521, 522, 532, 541, 551, 552 Track Feller Bunchers; and on certain Prentice 1190, 1390, 2390, 2491 Track Feller Bunchers. If the existing master display module fails the screen will not be visiable to the operator. |
Qty |
Part Number |
Description |
1 |
3452049 |
CONTROL (IQAN) |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
****Parts Stock **** |
Remove all 274-7922 Modules from dealer parts stock. |
|
|
****Affected Product**** |
Download and save current software from the failed module using IQANRun. Replace the failed module with the new module. The new module is a direct replacement. Flash the new module with the saved software. |
****Parts Stock**** |
Submit one claim for all parts removed from dealer parts stock.
|
|
|
****Affected Product**** |
Product smu/age whichever comes first |
Caterpillar |
Dealer Suggested |
Customer Suggested |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
Parts % |
Labor Hrs% |
0-4000 hrs, 0-24 mo |
100.0% |
100.0% |
0.0% |
0.0% |
0.0% |
0.0% |
4001-6000 hrs, 25-36 mo |
33.0% |
50.0% |
0.0% |
0.0% |
50.0% |
50.0% |
NOTE: This is a 1.0-hour job
|
|
****Parts Stock**** |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
****Affected Product**** |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |