PRODUCT SUPPORT PROGRAM FOR REPLACING THE MASTER DISPLAY MODULE ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1390, 2390, 2491 TRACK FELLER BUNCHERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE MASTER DISPLAY MODULE ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1390, 2390, 2491 TRACK FELLER BUNCHERS

Usage:

REBE6159-00

16Aug2010


U-327
A-256
D-281
O-284

 
After Failure Only
  
 Parts stock action needed 

PRODUCT SUPPORT PROGRAM FOR REPLACING THE MASTER DISPLAY MODULE ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1390, 2390, 2491 TRACK FELLER BUNCHERS

7490 7750
PS51884
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51884" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

NOTE:

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Aug2012

PROBLEM

The existing master display module screen can go blank or dark on certain Cat 511, 521, 522, 532, 541, 551, 552 Track Feller Bunchers; and on certain Prentice 1190, 1390, 2390, 2491 Track Feller Bunchers. If the existing master display module fails the screen will not be visiable to the operator.

AFFECTED PRODUCT

Model Identification Number
1190  BZK02160-02162
1390  B3F02310-02312
2390  P3H00250
2491  P5J00250
511  51100265-00301
521  52100295-00333
522  52200235-00268
532  53200175-00179
541  54100205-00226
551  55100115-00117
552  55200145-00152

PARTS NEEDED

Qty

Part Number Description
1 3452049 CONTROL (IQAN)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

****Parts Stock ****

Remove all 274-7922 Modules from dealer parts stock.

 
 
****Affected Product****
Download and save current software from the failed module using IQANRun. Replace the failed module with the new module. The new module is a direct replacement. Flash the new module with the saved software.

SERVICE CLAIM ALLOWANCES

****Parts Stock****

Submit one claim for all parts removed from dealer parts stock.

 
 
****Affected Product****
Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-6000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REPLACING THE GUARDS THAT MAY HAVE BEEN INSTALLED ON CERTAIN 416, 426, 436, 446, 416B, 426B, AND 446B BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE GUARDS THAT MAY HAVE BEEN INSTALLED ON CERTAIN 416, 426, 436, 446, 416B, 426B, AND 446B BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING AIR PRESSURE REGULATOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING AIR PRESSURE REGULATOR ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE WARNING ALARM GROUPS ON CERTAIN PS-150C AND PS-360C PNEUMATIC COMPACTORS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE WARNING ALARM GROUPS ON CERTAIN PS-150C AND PS-360C PNEUMATIC COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE INTEGRAL SEAL ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE INTEGRAL SEAL ON CERTAIN 793F AND 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE SHAFT GUARD ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE DRIVE SHAFT GUARD ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 296-3010 PLATE ASSEMBLY ON CERTAIN 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 296-3010 PLATE ASSEMBLY ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SELF LEVELER VALVE ON CERTAIN 246C AND 256C SKID STEER LOADER, 277C MULTI TERRAIN LOADERS, AND 279C COMPACT TRACK LOADERS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE SELF LEVELER VALVE ON CERTAIN 246C AND 256C SKID STEER LOADER, 277C MULTI TERRAIN LOADERS, AND 279C COMPACT TRACK LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC OIL COOLER ON CERTAIN R1300G UNDERGROUND LOAD HAUL DUMP MACHINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC OIL COOLER ON CERTAIN R1300G UNDERGROUND LOAD HAUL DUMP MACHINES
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE 2279030 DOOR ASSEMBLY ON THE ENCLOSED CABS ON CERTAIN R1600G LOAD HAUL DUMP MACHINES PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE 2279030 DOOR ASSEMBLY ON THE ENCLOSED CABS ON CERTAIN R1600G LOAD HAUL DUMP MACHINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 174-3045 1ST REDUCTION FINAL DRIVE BEARINGS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 174-3045 1ST REDUCTION FINAL DRIVE BEARINGS ON CERTAIN 797, 797B, AND 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 174-3045 BEARINGS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 174-3045 BEARINGS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1190T, 1390, 2390, 2491 TRACK FELLER BUNCHERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE JOYSTICKS ON CERTAIN CAT 511, 521, 522, 532, 541, 551, 552 TRACK FELLER BUNCHERS; AND ON CERTAIN PRENTICE 1190, 1190T, 1390, 2390, 2491 TRACK FELLER BUNCHERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SEAT SUSPENSION COMPRESSOR ON CERTAIN 772, 773F, 775F, AND 777F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE SEAT SUSPENSION COMPRESSOR ON CERTAIN 772, 773F, 775F, AND 777F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE LINES GROUP FOR THE FAN MOTOR ON CERTAIN STANDARD CONFIGURATION 770 AND 772 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE LINES GROUP FOR THE FAN MOTOR ON CERTAIN STANDARD CONFIGURATION 770 AND 772 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR BRAKE COOLING TUBE ASSEMBLY ON CERTAIN 793D OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR BRAKE COOLING TUBE ASSEMBLY ON CERTAIN 793D OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1T1223 TORQUE CONVERTER SHAFT ON CERTAIN 773F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1T1223 TORQUE CONVERTER SHAFT ON CERTAIN 773F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE LUBE PUMP ON CERTAIN 793D AND 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE REAR AXLE LUBE PUMP ON CERTAIN 793D AND 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING STIFFNER PLATES ON THE REAR AXLE HOUSING ON CERTAIN 777F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSTALLING STIFFNER PLATES ON THE REAR AXLE HOUSING ON CERTAIN 777F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5263 WIPER MOTOR ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5263 WIPER MOTOR ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5236 WIPER MOTOR ON CERTAIN 777F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 285-5236 WIPER MOTOR ON CERTAIN 777F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FILTER ANTI-BACKFLOW VALVES ON CERTAIN 793F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FILTER ANTI-BACKFLOW VALVES ON CERTAIN 793F OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE HARNESS INSTALLATION ON CERTAIN 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE ENGINE HARNESS INSTALLATION ON CERTAIN 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINE RELIEF VALVES ON CERTAIN 420E AND 430E BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE LINE RELIEF VALVES ON CERTAIN 420E AND 430E BACKHOE LOADERS
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.