Product Link PL321 De-registration{7606} Caterpillar

Backhoe Loader:

430E (S/N: DDT1-UP)

Landfill Compactor:

836H (S/N: BXD1-UP)

Engine:

3412C (S/N: DJN1-UP)

Excavator:

318C (S/N: DAH1-UP)

320D (S/N: PHX1-UP)

321C (S/N: KCR1-UP)

325D (S/N: GPB1-UP; PKE1-UP)

330D (S/N: NBD1-UP; RAS1-UP)

345C (S/N: PJW1-UP)

M315D (S/N: W5M1-UP)

M316D (S/N: W6A1-UP)

Motor Grader:

140H (S/N: 9TN1-UP)

16H (S/N: ATS1-UP)

Off-Highway Truck/Tractor:

785C (S/N: APX1-UP)

Quarry Truck:

775F (S/N: DLS1-UP)

Pipelayer:

587T (S/N: FAT1-UP)

Track-Type Loader:

963D (S/N: LCS1-UP)

973 (S/N: 86G1-UP)

Track-Type Tractor:

D6N (S/N: DJA1-UP; ALY1-UP; DJY1-UP)

D6R Series III (S/N: LGP1-UP)

D7R Series II (S/N: AEC1-UP)

D8R Series II (S/N: 6YZ1-UP)

Wheel Loader:

924G (S/N: DDA1-UP)

930G (S/N: TWR1-UP)

950G (S/N: 5FW1-UP)

962G Series II (S/N: AXY1-UP)

966H (S/N: A6G1-UP)

972G Series II (S/N: AWP1-UP)

972H (S/N: A7D1-UP)

980G Series II (S/N: AXG1-UP; AWH1-UP)

980H (S/N: MHG1-UP)

988H (S/N: BXY1-UP)

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

There have been reported incidences of lost registration and configuration data from the field. Engineering has reproduced the failure mode in the lab. When the data loss occurs, Product Link may appear to lose registration and configuration parameters.

Solution

When loss of registration and configuration parameters occurs, reconfigure a new registration message and submit the new registration message without replacing the ECM. Once this process has been completed, Product Link is expected to function normally.

If needed, refer to the "Connecting a Computer to the Product Link System" or the "Configure and Register Product Link PL121SR Radio and PL300 ECM" sections that are found in Special Instruction, REHS2365.