PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
Usage:
TEBE8888-13
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| 11Mar2019 |
| (Revised 24May2019) |
U-120
A-93
D-98
O-101
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS OR UPDATING SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS |
|
| 7606 7610 7620 753S 0372 7565 1000 7000 | PS46152 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46152" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 11Mar2019 (Revised 17May2019) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2019 |
PROBLEM
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| PL121/321s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 3508B | CNB01157 |
| 3512 | YAK00341 |
| G3508 | CPJ00422 |
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| *******Group 2******* | |
| 3304B | 83Z04105 |
| 3406C | 6TB15704 |
| 3412 | 2WJ02331 |
| 3412C | RTY04045 |
| 3456 | BGA01050 |
| C15 | C5H01948 NAP00470, 473 |
| C18 | NAW00174-00175 |
| C27 | DWB02264 |
| C32 | SXC91005 |
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| *******Group 3******* | |
| 3412C | RTY04229 |
| C13 | KWJ01920 LGK07428 |
| C15 | X4R00660 |
| C18 | WJH04622 |
| C9.3 | C9N00759 |
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| *******Group 4******* | |
| 615C II | 9XG00830, 2048, 2058 |
| 621B | 35V01171 |
| 627F | 1DL00060-00061, 430 |
| 631E | 1NB01479 |
| 637E | 1FB00399 |
| 725 | B1L02483, 2692, 3119 |
| 735 | B1N00998 |
| 773B | 63W01291 |
| 775E | BEC00311 |
| 777D | 3PR00291, 1096 |
| 815F | 1GN00401, 873 |
| 816F | 5FN00340 |
| 836G | BRL75020 |
| 936E | 4SB01707 |
| 950E | 63R05142 65R03717, 4147 |
| 950F | 7ZF00864 |
| 950F II | 5SK03101 |
| 988B | 50W04208 |
| 988F | 2ZR01987 8YG00268, 1403 |
| 988G | BNH01048 |
| 988H | BXY03002 |
| 992C | 49Z00494 |
| 992G | 7HR00102 |
| CB-214E | 21400228 |
| CB-224D | 8RZ00175 |
| CB-224E | 22401538, 3431 |
| CB-335D | 5PZ00374 |
| CB-434D | CNH00980 |
| CB-534D | C8M00537, 577, 599 EAA00574 |
| CB22 | 22000465-00466, 1207 |
| CB22B LRC | 46600279 |
| CB24 XT | 24000969, 1898, 1961, 2127, 2241-2242, 2269, 2547, 2571, 2751 |
| CB24B | 46700220, 321, 323, 437, 647 |
| CB34B | 42300234, 238 |
| CB54 | JLM00538 |
| CB64 | CB500155 |
| CD54 | J5R00214 |
| CP-323C | 6DM00327 EAS00624 |
| CP-433E | ASN00122, 312 |
| CP34 | 51500206, 226, 240 |
| CP54B | CPX00164-00166 |
| CP56 | C5P00381 |
| CS-323C | DAR00194 |
| CS-423E | EAE01016, 1018 |
| CS-433E | ASR01062 MC200109 |
| CS-533E | ASL01346, 3656 BZE00322, 958, 1038, 2912, 2958, 2961, 2965, 2968 TBE00100, 103, 144, 190 TJL00590, 710, 821, 2112, 2718, 2722, 2858, 2980, 3235, 3478, 3545, 3828, 4167, 4172, 4177, 4216, 4242, 4299, 4336, 4414, 4424-4425, 4430, 4468, 4473, 4521, 4525, 4559, 4575, 4595-4596, 4619, 4657, 4733, 4775, 4806, 4884, 4949, 4953, 5024, 5135, 5144, 5273, 5571, 5582, 5731, 5772, 5774, 5841, 5865-5866, 5870 |
| CS34 | 51400230, 261, 278 |
| CS44 | M4C00416, 935, 937 |
| CS54B | CS500279 L4H00218 |
| CS56 | C5S01190 |
| CS56B | L8H00588 S5600241 |
| CW14 | LTJ00260 |
| D10N | 2YD00938 |
| D10R | 3KR00430, 762, 1061 AKT00665 |
| D11R | 7PZ00607, 848 9TR00360 |
| D9R | WDM01605 |
| PF-300C | PFB00506 |
| PS-150C | FPS01432, 1445 |
| PS-360C | PJF00401, 422, 670-671, 699 |
| RR-250 | 6ED00266 |
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| *******Group 5******* | |
| 345C MH FCR | M2R00182 |
| 385C L MH | WAW00249-00250 |
| 385C MH OEM | M4E00115 |
| 621G | CEN00145, 343 DBB00282, 530 |
| 621H | DBK00128 |
| 621H OEM | HKK00114 |
| 621K | WTA00103-00104, 111, 114-115 |
| 621K OEM | WTE00102 |
| 623G | DBC00345, 397, 461, 467, 505-506 |
| 623H | DBF00168-00169, 174-175 |
| 623K | WTB00109-00110, 112-113, 117, 121, 128, 134-137, 139, 148-152, 154, 156-160, 167, 169, 179, 188, 191, 194-195, 197, 200, 203-204, 212 |
| 627G | CEX00423, 425 DBD00276, 374-375, 391, 409, 626, 681, 719, 722, 817, 877, 888 |
| 627H | DBW00142, 188, 223, 229, 264, 311-312, 320-322, 325, 327, 337-338, 343, 347-348 |
| 627K | WTC00109, 125, 128, 131, 134-138, 148, 165, 170, 172, 176-181, 184-185, 189, 192-193, 198, 205-206, 209, 221, 224-229, 232-233, 235-236, 240 WTN00106 |
| 631G | DFA00250, 493-495, 501, 503, 506, 508, 512, 517, 525 |
| 631G OEM | DXE00155 |
| 637G | DFJ00261, 339, 533-534, 536, 540-541, 543, 546, 548, 551, 558 |
| 657G | W1B00118, 149, 165, 172, 176-177, 184-185 W1C00274, 276, 279, 328-329, 343, 355-356, 365-366, 373-376 |
| 725 | B1L00757, 852, 1228, 2226, 2303, 2351, 2995, 3028-3029 |
| 725C | TFB00266, 449, 499, 563, 661, 720, 733 |
| 730 | AGF01121 B1M00429, 723, 1069, 1116, 1210, 1805, 2006, 2044, 2424, 2493, 2611, 2831, 3194, 3278, 3285, 3501, 3514, 3550, 3731, 3828, 3841, 3851, 3858, 4025, 4117, 4264, 4266, 4384-4385, 4478-4479, 4492 |
| 730C | LFF00374 TFF00550, 762, 771, 895, 964, 999, 1132, 1168, 1345 |
| 730EJ | B1W00329, 331, 371 |
| 735 | B1N00421, 528, 558, 1087 |
| 735B | T4P00261, 297, 320, 437 |
| 740 | AXM01120, 1152, 1160, 1296, 1508, 1606 B1P00268, 1006, 1134, 1153, 1886, 1888, 3803, 4604, 4613, 4664, 4900, 4943, 4991, 5218, 5244, 5295, 5861, 5874, 6371, 6389, 6486 |
| 740B | L4E00811, 1775, 2530 T4R00705, 1509, 1744, 2705, 2788, 3023, 3030, 3122, 3256 |
| 740C EJ | TFN00171 |
| 740EJ | AZZ00316 B1R00182, 304, 427, 463 |
| 745C | LFK00375, 481 TFK00281, 429, 486, 499, 519, 546, 571, 575, 640, 642, 649, 689, 699, 764, 785, 806, 896, 925-926, 977, 1086, 1176, 1264, 1311, 1345 |
| 769D | BBB00659 |
| 770 | BZZ00103, 266, 591, 711, 891-892, 912-913 |
| 770G | KDH00241, 289, 352 |
| 772 | RLB00549, 612 |
| 772G | KEX00158, 248, 250 |
| 773D | 7ER00383 |
| 773E | ASK00563, 605-607, 643, 717, 768-769 BDA00338, 351, 1039, 1207-1208 |
| 773F | EED00381, 656, 1257 |
| 773F OEM | EXD00104 |
| 773G | JWS00310, 341 MWH00247, 310-312, 319-321, 329-330, 333, 335, 370-373 |
| 775E | BEC00337, 641 |
| 775F | DLS00368, 377, 412, 465, 478, 564, 734-736, 756, 758, 772, 981, 990 |
| 775G | MJS00273, 277, 282, 287-288, 298, 300, 408-410, 412, 508, 540, 553, 591-592, 604, 651 RFM00725, 899-900, 970 |
| 777C | 4XJ75006 |
| 777D | 3PR00941 AGC00492-00493, 514, 528-530, 757 FKR00344-00348, 351-355, 406-408, 415-416, 436, 438-440, 526-533, 1159-1160, 1183-1184, 1500-1501, 1570-1571, 1581, 1585, 1592, 1681, 1733, 1878, 1885, 1889, 1893-1896 |
| 777F | JRP00324, 417, 420, 504, 629, 693, 784, 985, 1285, 1377, 1379, 1495, 1695, 1734, 1824, 2030, 2346, 2924, 3166-3168, 3250 |
| 777F OEM | JXP00217 |
| 777G | RDR00345 TNM00107, 402, 564, 1106, 1108-1111 |
| 814F | BXG00506, 508-510, 520, 528-529, 532, 535, 537, 544 |
| 815F | BKL00422, 679, 870, 1060-1061 |
| 815F 2 | BYN00365, 451, 487, 507, 624, 629, 694, 994, 1008, 1012, 1016-1017, 1020, 1022, 1026-1027, 1029, 1032, 1040, 1048, 1053, 1057, 1063, 1067-1069, 1082, 1096, 1105, 1117, 1125, 1139, 1144, 1147, 1151, 1154-1155, 1166, 1168, 1177-1178, 1193, 1197, 1201, 1207-1208, 1212-1213, 1216, 1221-1224, 1228, 1242, 1249 |
| 816F | BZR00521, 523, 533-534, 537, 540, 550, 553, 557-558, 560, 565-566, 569, 580, 584, 587, 591, 593 |
| 824H | ASX00517-00518 |
| 825H | AZW00297, 360, 364, 415 |
| 826G | 7LN00209, 419 |
| 826H | AWF00274, 523, 542, 603, 831, 835, 839, 842, 844, 846, 848, 75008 |
| 834H | BTX00215, 220-221, 226, 316-317, 348 |
| 836G | BRL00512 |
| 836H | BXD00491, 617, 630, 672, 752, 1076-1077, 1204, 75005 |
| 844 | 2KZ75002 |
| 854K | 22100299, 377, 379, 382, 418 H8M00506 |
| 950F II | 5SK02027 |
| 950H | JAD01506 |
| 986H | 98600151-00152, 158, 160, 167, 173 L8S00301, 303, 307, 312, 321, 329, 331, 337, 342-343, 347-348 |
| 988G | 2TW00499 BNH00341, 584, 1153, 1339 |
| 988H | A7A00207, 275-276, 287, 293-294 BXY00459, 558, 594, 845, 1066, 1261, 1418, 1439, 1458, 1952, 2199, 2201, 2263, 2281, 2447, 2484, 2709, 2718, 2763, 2784, 2801, 2920, 4045, 4086, 4135, 4160, 4486, 4783, 5114, 5160, 5292-5293, 5337, 5506, 5627, 75001 |
| 988K | LWX00512, 632-635, 642, 658, 664, 670-672, 676, 678 TWX00247, 338, 609, 651, 654, 670, 1107, 1199 |
| 990 II | BCR00287 |
| 990H | BWX00450, 482, 530, 582, 611, 671, 673-674, 680, 683, 686-687, 693, 695-697 |
| 990K | A9P00306-00307, 313, 328 DJK00217-00218 |
| 992G | ADZ00205 AZX00822 |
| 993K | Z4D00501 Z9K00273, 363, 552 |
| 994F | 44200320 |
| AP-1000D | EAD00293, 363, 414, 434 |
| AP-1055D | FAC00206-00207, 237, 380, 451, 557, 633, 649, 678, 695, 792, 797, 842, 865, 920-921 |
| AP-500E | JWK00100, 239, 241, 243, 253 |
| AP-555E | A5D00308, 352, 370, 419 |
| AP-600D | TFZ00201, 321-322, 327, 329, 333, 352 |
| AP-655D | GNZ00326, 337, 339, 343, 498, 518, 528, 539-540, 548, 554 |
| AP1000E | T1F00167, 176, 237, 244-245, 251, 255-256, 264, 269, 274 |
| AP1055E | TJF00276, 297, 318, 339, 341-342, 349, 368, 374-375, 380-381, 384, 401-402, 411-412, 415, 423, 431 TRS00121, 137 |
| CB44B | NSL00154 |
| CB54 | JLM00878, 891 K3J00134, 140, 148, 157, 162, 166, 168, 181, 218, 224, 229, 241-243, 248, 261, 264 |
| CB54B | LXD00168 S4P00100, 251 |
| CB64 | CB500119, 147, 157, 188, 222-223, 233-234, 239, 279, 282, 284-285 DJM00277, 310, 355, 467 |
| CP44 | MPC00114, 215, 256, 258-259, 266, 271, 287, 291, 305, 308, 311-312, 335, 344, 347, 371, 377-378, 382, 397, 408-411, 422 |
| CP54B | CPX00125, 169, 171-172, 193 P5F00180-00181, 295 |
| CP56 | C5P00248, 588, 613, 627 |
| CP56B | 43800101 LHC00263, 333, 404, 410, 463-464, 510, 513, 515, 571, 614, 622, 638, 656, 662, 669-670, 672, 675, 689, 698, 707, 726, 740, 743, 747 M5P00127 |
| CP68B | LCF00130 |
| CP74B | L7B00126-00128 M7B00107, 112 |
| CS-533E | TJL05591 |
| CS-563E | ASA01664 CNG00615, 991, 1366, 1977 |
| CS-583E | CNX00359 |
| CS44 | M4C00340, 344, 544, 570, 586, 591, 752, 763, 771-772, 775, 788, 792, 794, 801, 816, 818, 820-821, 823, 828, 834, 849, 856, 859, 881, 898, 901, 912, 920, 922 |
| CS54 | C5R00252, 291, 615 C5W00820 |
| CS54B | CS500221 L4H00386, 397, 402, 408, 447, 470, 498, 520, 522-523, 525, 534, 536, 544, 556, 568, 572, 577, 600, 608-609 M5B00157, 159, 304, 441, 473-474, 649, 651, 700, 711, 742, 745, 748, 775-777, 789, 791, 802, 804, 808, 810, 815 MFC00121, 133, 141, 145, 170, 177-178 |
| CS56 | C5S00520, 554, 719, 830, 1021, 1125, 1262, 1264, 1489 FCS00404, 497, 609, 631, 726-727, 1022, 1198 |
| CS56B | 43700188, 211, 213, 236-237, 258, 262-264, 266 L8H00284, 325, 628, 678, 692, 754, 778, 781, 799, 806, 860-861, 900, 927, 940, 946, 948, 956, 962, 969, 973, 976-977, 989, 994, 1002, 1007, 1011, 1016, 1025-1026, 1028, 1035, 1038-1039, 1042, 1070, 1078, 1080-1081, 1088-1089, 1097-1098, 1154, 1161, 1164-1165, 1171, 1179, 1184, 1196, 1199, 1205-1206 M4M00148-00149, 158, 164, 166, 197-198, 208-210, 218, 220, 228-230, 232, 234-235, 268, 270, 277 |
| CS64B | DH600149 |
| CS68B | MMS00139, 178-179 |
| CS74 | C8S00131 |
| CS74B | E7E00219 LCB00107, 132, 137-138 |
| CS76 | JCS00226 |
| CS76B | L9H00120, 128, 134, 136 |
| CS78B | 44300106 L8C00184, 193 M8M00199, 214, 232, 252, 291 |
| CW14 | LTJ00210-00211, 313, 320-321, 330, 332, 336, 341, 344-346, 354, 385-386, 393 |
| CW34 | C3400269, 335, 404, 406 CT300211, 213 |
| D10R | 3KR01561-01562 |
| D10T | JJW00176 RJG01702, 1853, 4758 |
| D11N | 74Z01122 |
| D11R | 7PZ01294, 1593, 75026 |
| D11R CD | AAF00246 |
| D11T | AMA00164 GEB00179, 193, 285, 344, 536-538, 735, 896 JEL00177, 404 |
| D9L | 14Y00897 |
| D9R | WDM03380 |
| D9T | REX00329, 357, 406 RJS01650, 1692, 1813 TWG00228, 288, 395, 521, 757 |
| M325D L MH | ETE00303, 309-311, 317, 319, 321, 328, 330-331, 339, 342-345, 356 KGG00264, 285, 2029, 2102 |
| M325D MH | EDF02056 |
| RM-300 | BWR00455, 571, 685, 687, 700, 712, 720, 724, 731, 733, 735, 737, 749, 753, 767, 770, 788, 791, 801 |
| RM-500 | ASW00155, 545, 558, 566 |
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| *******Group 6******* | |
| C1.5 | GBD00247 |
| C4.4 | 44405319 D4D02079 |
| C6.6 | MRW00142 N6D01983 |
| C7.1 | GTP00514 |
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| *******Group 7******* | |
| 216 | 4NZ02125 |
| 226 B 3 | MWD01707, 3387, 6409, 7097, 7207, 7212, 7508, 7524, 7695, 7755 SNA00629, 841 |
| 226B | MJH14697 |
| 226D | HRD00361 |
| 232B | SCH03788 |
| 232D | DPR00348 KXC00150, 452 |
| 236B | HEN04704, 7003, 8338 |
| 236B 3 | A9H02627 |
| 236D | BGZ00679, 1254, 2027 MPW00563, 610, 1093, 1101, 1107, 1170-1171, 1179 |
| 239D | CD400156, 176, 195 |
| 242D | A9W00224, 478, 623 |
| 246B | PAT03499, 4351, 4760, 4863 |
| 246C | JAY01559, 5304, 6092, 6403, 7261, 7894 |
| 246D | BYF01250, 1387, 1481, 1542, 1643, 1873 HMR00340, 1421 JSL00459 |
| 247B 3 | KB300148 TSL02798 |
| 248 | 6LZ01199 |
| 248B | SCL00894 |
| 252B | SCP05449 |
| 252B 3 | TNK01763, 1863, 2061 |
| 257D | EZW00694, 827 |
| 259B 3 | YYZ02151, 5117 |
| 259D | FTK00872 FTL02769, 3143, 3530, 3532, 3554, 3640, 4920, 4953 |
| 262D | DTB00574-00575, 3807, 3813, 5712, 5714-5715, 5722, 5734, 5736, 5738-5740, 5742-5744, 5746, 5769, 5845, 5850, 5911 KTS00488 |
| 268B | LBA00668 |
| 272C | RED02710 |
| 279D | GTL01178, 2531 RCX00431, 549, 556 |
| 289D | TAW00451, 2371, 2710, 6263, 6267 |
| 299C | JSP02500 |
| 299D | GTC01027, 1044, 1139, 1753, 1886, 1888 |
| 299D 2 | FD200227, 1151, 1158, 1162, 1164, 1690 |
| 300.9D | LJ200492, 496-497, 768 |
| 301.7D | LJH01810 |
| 301.7D CR | LJ800510 LJD00577, 1136, 1794, 1920 |
| 302.5C | GBB06531 |
| 302.7D | LJ700993, 1001-1003, 1187 LJL03665 |
| 303.5C CR | DMY00804, 2233 |
| 303.5D CR | RHP00495 |
| 303.5E 2 | JWY00236, 696, 882, 1184, 1663 |
| 303.5E 2 CR | BG800309 |
| 303.5E CR | JX200170 RKY02651, 2929, 3588, 4631, 4683 |
| 303E CR | HHM00111, 1165-1167, 1479, 1834, 1905, 1981 |
| 304E 2 | ME400656, 719, 723, 725, 728, 1007 |
| 304E 2 CR | CJ200335, 340, 401, 439, 667 |
| 304E CR | TTN01965, 2250, 2325, 2740, 2888, 2907, 2915 |
| 305.5E 2 | CR500405, 412, 1967, 2195 |
| 305.5E 2CR | EJX00168, 195, 202, 237, 459, 523, 560, 587, 665, 776, 778 |
| 305.5E CR | FKY00906, 1721, 2241, 2904, 2987, 3070 |
| 305D | XER01735 |
| 305E 2 | H5M00528, 532, 2650, 2980, 3012 |
| 305E 2 CR | DJX00321, 516, 623, 706, 727, 1069, 1071, 1198, 1220 |
| 305E CR | XFA00415, 4083, 4088, 4238, 4262 |
| 307D | DSG03319 |
| 307E 2 | KC900122-00124, 207-208, 211 |
| 308C CR | KCX01257 |
| 308D CR | FYC00905, 1769, 2359, 2424 |
| 308E 2CR | FJX00615, 1481, 1506, 2088, 2115, 2432-2452, 2454-2455, 2461, 2916, 3398, 4035, 4053, 4140, 4145-4146, 4331, 4334, 6067, 6069, 6715, 6717 TMX00171, 219 |
| 308E CR | GBJ00677, 1368 |
| 414E IL | ELB00236, 367, 378, 517, 681 |
| 416C | 4ZN22216, 22957 |
| 416D | B2D00263, 285, 693, 1451, 1517 BFP08392, 9834, 13955 BGJ01055 |
| 416E | CBD01131, 6031, 6764, 7589, 8383, 9942, 9981, 10050, 10277, 10314, 10585, 10612 MFG02613, 4054, 4180, 4470, 4839, 6300-6302, 6395, 6407, 6470, 7642, 7694, 7917, 7993, 8063, 8847, 9591, 9602, 9774, 10375, 10441, 10447, 10463, 10467, 10477, 10603, 10678, 11042, 11260, 11529, 11608, 11680, 11696, 11700, 11842, 11872, 11940, 12008, 12024, 12165, 12169, 12203, 12285, 12345, 12352, 12357, 12359, 12365, 12372, 12374, 12376, 12447, 12481, 12532, 12592, 12596, 12610, 12671, 12673, 12675, 12697, 12872, 12878, 12885, 12902, 12912, 12946, 12972, 13014, 13083, 13089-13090, 13121, 13132, 13248, 13253, 13263, 13536, 13585, 13618, 13629, 13809, 13812, 13818, 13829, 13965, 14057, 14164, 14198, 14217 SHA00152, 1127, 3610, 5760, 5860, 6717, 6751, 6783 |
| 416E ST | LMS00989, 1131, 1153 |
| 416F | LWT00169-00170, 218, 287, 542, 545, 548, 589, 657, 661, 751 |
| 416F 2 | LBF01036, 1039, 1051, 1125, 1290, 1461, 1815, 1817, 1958, 2010, 2126, 2463, 2557, 3203 LYA00204 |
| 416F ST | KSF00243, 1543, 1737, 1817, 1830, 1928, 1933, 2043, 2049, 2144, 2157 |
| 420D | FDP15028, 18401, 25298, 26212 |
| 420D IT | BLN07099 |
| 420E | HLS03025, 6001, 6347, 6474, 7607 KMW00347, 975 PHC00380, 1053 |
| 420E ST | DJL00737, 2613, 3721 |
| 420F | LTG00351, 703, 860, 1343, 1480, 1514, 1574, 1581, 1653, 1717, 1946, 1951, 1970, 1976-1977, 1991, 2010, 2014, 2036-2037, 2042, 2261, 2278, 2282, 2289 |
| 420F 2 | LBS00181 LYB00264, 267, 275-276, 304, 326 |
| 420F 2 IT | HWD00578 LYC00159, 233, 235 |
| 420F IT | JWJ02130, 2504 |
| 420F ST | SKR03056, 4090, 4932 |
| 428E | DPH00858 |
| 428F | LBH03400, 4263, 5066 |
| 430D | BNK06779 |
| 430F | LDY00174, 176, 232 |
| 430F 2 | LYD00160 |
| 432F | LNR00792, 795, 826, 959, 996, 1059-1060, 1065, 1122, 1126-1127, 1129, 1147, 1176, 1194, 1215, 1217-1218, 1254, 1262 PXR00591 |
| 444F | JXR00156-00157, 161 |
| 902 | 7ES00595 |
| 904H | H4T00319 |
| 906 | MER01339 |
| 906H 2 | JRF02074, 2501 |
| 906M | H6600642 |
| 908 | TAR00347 |
| 908H | LMD00456 |
| 908H 2 | JRD02149, 2183, 2471, 2678 |
| 908M | H8800799-00800, 802-803, 806, 808, 850-852, 1010, 1012-1015, 1019-1020 |
| 914G | 9WM00763, 1345 PDF00381, 1810, 1821 |
| 914K | CD200434, 441 |
| 918F | 5DL00214 |
| 924F | 5NN01581 6MN00962 |
| 924G | DDA02401, 2404 DFZ00462 |
| 924H Z | PED00329 |
| 924K | ENC00487 HJF00536 PWR03182, 3487, 4418 |
| 928G | 7SR01979 |
| 928H | CXK00730 |
| 930G | TWR02719 |
| 930H | DHC01204, 2432, 2879 |
| 930K | RHN04079, 4098, 4105, 4109 |
| 938G | 6WS01226 |
| 938K | SWL03928, 3944 |
| D3K 2 LGP | KLL00483 |
| D3K XL | FFF00541, 816 |
| D4H LGP | 9DB01096 |
| D4K 2 LGP | KRR00610, 614, 674 |
| D4K 2 XL | KMM00594, 601, 618 |
| D4K XL | MMM00733 |
| D5K 2 LGP | KYY00170, 1481, 1501, 1590, 1805 |
| D5K 2 XL | KWW00728, 1064, 1122 |
| D5K LGP | YYY00477, 1307, 1490 |
| IT14F | 4EL00218 |
| IT14G | ERP00445 |
| IT28F | 3CL00096, 370 |
| IT28G | 8CR01096 |
| IT38G | 7BS01030 |
| IT38H | JNJ00225 |
| TH220B | SLA00372 |
| TH255C | JK200414, 438, 444-445, 463, 473, 514, 722, 1008-1009, 1082, 1316 JK300151 |
| TH406C | GAT00268, 274, 276, 282 |
| TH407C | MLH00926, 970, 1015, 1037, 1128 |
| TH414C GC | KRF00222 |
| TH417C | RRJ00223 |
| TH460B | SLF01651 |
| TH514C | MWC00385 |
| TL1055 | TBM00863 |
| TL1055C | KDE01258, 1367, 1452 |
| TL1055D | ML500156, 265, 268, 272, 274-275, 401, 415, 420, 445, 449, 451, 515, 760, 801-802, 1117-1118 |
| TL1255C | DHW00161, 1226 |
| TL1255D HRC | ML700431-00432, 730-731, 737, 960, 1057, 1092 |
| TL642 | TBK01330 |
| TL642C | THG00940, 989, 1056, 1197, 1306, 1357 THL00160, 198, 207-208, 225, 228, 234, 236 |
| TL642D | ML800465, 521, 523, 652, 697 MLG00172 |
| TL943 | TBL00880, 1231, 1945 |
| TL943C | SXH00208, 213, 277 THH00154, 970, 1323 |
| TL943D | MLD00179 MLJ00368-00371, 379, 385, 394, 421, 471 |
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| *******Group 8******* | |
| 236D | MPW00815 |
| 242B | BXM01710 |
| 242D | A9W00592-00593 |
| 246C | JAY06805 |
| 246D | BYF01241 HMR00409, 1362, 1735 JSL00224 |
| 259D | FTL02255, 2592 |
| 262D | KTS00549 |
| 272D | GSL00283 |
| 277C | JWF01897, 3019 |
| 279C | MBT00899 |
| 279D | GTL00384, 1504, 1829, 2229 |
| 287C 2 | SSB00271 |
| 289C 2 | RTD00684 |
| 289D | TAW03020, 3071 |
| 299D | GTC01498 |
| 299D XHP | JST01066, 1068, 1070 |
| 308E 2CR | FJX00614 |
| 308E CR | GBJ00368 |
| 416E ST | BWC00321 |
| 420E | HLS04956, 6663, 6672 KMW02833, 2838 PRA01529 |
| 420E ST | DJL00346, 1465, 1507, 2306, 2308, 2316, 2562, 2582, 2587, 2598, 3749 |
| 420F IT | JWJ00194, 458, 709, 1287, 1465, 1467, 1591, 1593-1594, 1617, 1663, 1666, 1761, 1765, 1773, 1828, 1832, 1895, 1953, 1956, 1966, 2052, 2075, 2079-2080, 2123, 2146, 2214, 2221-2222, 2226, 2228, 2259, 2296, 2327, 2332, 2381-2382, 2444, 2468, 2491, 2495, 2501, 2516, 2520, 2548, 2558, 2566, 2598, 2600, 2675-2678, 2720-2721, 2741, 2745, 2789, 2791, 2817, 2820, 2852, 2859, 2929, 2959, 3017, 3022, 3027-3028, 3031, 3036-3037, 3050, 3081, 3091, 3114, 3145, 3195-3197, 3201-3202, 3225, 3241, 3258 |
| 420F ST | SKR00389, 969, 2008, 2573, 2614, 2784, 2850, 2985, 2991, 3147, 3203, 3265, 3279, 3339, 3346, 3442, 3447, 3449-3450, 3454, 3459, 3461, 3471, 3520, 3528, 3542, 3550, 3557, 3591, 3602, 3671, 3677, 3680, 3682, 3691, 3700-3701, 4005, 4008, 4010-4011, 4018, 4028, 4060, 4083, 4091, 4101, 4181, 4192, 4217, 4261, 4274, 4293, 4327, 4333, 4351, 4380, 4382, 4395-4396, 4398, 4400, 4406, 4410, 4412-4413, 4416, 4437, 4448, 4461, 4465, 4492, 4500-4501, 4522-4523, 4525, 4628, 4634, 4636, 4638-4639, 4641, 4644, 4696, 4701, 4708, 4732-4733, 4746, 4754, 4793, 4801, 4803, 4805-4806, 4810-4811, 4814, 4824, 4843, 4851, 4872, 4893, 4940-4942, 5045, 5095, 5127, 5221 |
| 430E | DDT00842 EAT00391 |
| 430F | LDY00243 |
| 430F IT | RGS00422, 425, 465, 467, 489, 527, 581, 605, 652, 665, 667, 684-685, 687, 702, 712, 723, 734 |
| 430F ST | RDF00520, 555, 674, 676, 753, 755, 759, 796, 821, 856-857, 860, 862 |
| 432E | BXE02513, 3799 RXS00186 |
| 450E | EBL00161, 456, 477 RBA00314 |
| 450F | HJR00247, 266-267, 274, 284, 295, 388, 419, 425, 521-522, 526, 533, 538, 581, 635-636, 696-697, 707, 712, 744-745, 763-764, 783, 795, 797, 799, 801-802, 810 |
| 908H | LMD00415 |
| 908H 2 | JRD02572 |
| 924G | DDA03054 RBB00186, 1244 |
| 924H | HXC01526, 2170, 2208, 2684, 3149 JTM00805, 1105 KLN00998, 1054, 1179, 1311 RRS00159, 286 |
| 924H Z | JRL00227, 229 WLB00760, 1230 |
| 924K | ENC00202, 220, 224, 228, 232, 235, 258, 356, 369, 381, 451, 470, 633, 635-636, 689, 700, 710, 720, 735, 813, 821, 825, 851, 855, 862-864, 867, 871, 923-924, 927-928, 933-934, 938, 997, 1001, 1026, 1047, 1053-1054, 1056, 1069-1071, 1074-1075, 1102, 1120, 1149, 1153-1155, 1168, 1178, 1277, 1381, 1393, 1424, 1453, 1482, 1489, 1513-1514, 1518-1519, 1523-1524, 1526, 1558, 1560 HJF00391, 398, 420-421, 425, 654, 659 PWR01079, 1380, 1495, 1825, 2078, 2119, 2126, 2406, 2408, 2488, 2493, 2522, 2568, 2736, 2750-2751, 2753, 2869, 2944, 2951-2954, 2962, 2964, 2979, 2983, 3025, 3062, 3098, 3104, 3109, 3281, 3314, 3341, 3348, 3498, 3543, 3631, 3656, 3658, 3698, 3722, 3753, 3822, 4152, 4171, 4190, 4199, 4293, 4355, 4375, 4389, 4429, 4432, 4438, 4458, 4471, 4493, 4540, 4586, 4595, 4670, 4688, 4691, 4715, 4717-4718, 4759 |
| 928G | DJD00605, 914, 969, 1250, 2046, 2722 WLG00491, 962 |
| 928H | CXK00368, 634, 641 |
| 930G | TWR01380, 3184 |
| 930H | DHC00319, 1374, 2223, 2957, 3132, 3612 FTD01377 |
| 930K | DYB00180, 213-214, 239, 247-248, 257, 289, 327, 332, 404 EYE00511, 533, 536, 541, 658, 669, 693, 720, 727, 734-742 RHN00157, 651, 882, 1477, 1878, 1898, 2278, 2304, 2307, 2323, 2375, 2440, 2576, 2653, 2675, 2987, 2994, 2996, 3001, 3009, 3015, 3025, 3032, 3072, 3099, 3113, 3120, 3135, 3138, 3284, 3299, 3319, 3322, 3359-3360, 3362, 3369-3370, 3382, 3404, 3481, 3545, 3554, 3660, 3716, 3859, 3929, 3931, 3938, 3988-3989, 4026-4027, 4074, 4136, 4147-4148, 4159, 4181, 4186, 4189-4190, 4195, 4215, 4255, 4258, 4291, 4309, 4329-4330, 4337, 4340, 4359 |
| 938G | 4YS00531 6WS03203 8RS01064 |
| 938G II | CRD00709, 894, 1321, 2112, 2494, 2631-2633 RTB00478, 800, 1054, 1140, 1936, 2880 |
| 938H | JKM00168, 201, 759, 946 LKM01085 MCC00197, 199, 221, 564 MJC00062, 370, 404, 407, 546, 867, 1007, 1257, 1398, 1424, 1545, 1819, 1830, 1884 |
| 938K | HFW00213-00214, 223, 237, 267, 315, 319, 324, 385, 410-411, 413-417, 428-431, 434, 441, 443, 445, 451, 455-457, 473, 483, 487, 490, 503-504, 506, 512, 518-519, 530, 552, 558, 564-565, 567, 574, 577, 587, 590, 592, 594, 636, 642, 652, 674, 682-685, 687, 694, 696, 704, 706-708, 722, 728-729, 731-732, 734, 736, 739, 741-743, 748, 752, 754, 762, 765, 770, 772, 778, 787-788, 790-791, 796, 798-799, 801, 816-817, 819-820, 823, 825, 827, 863, 870, 878-879, 885-886, 888, 902, 908 SWL00301, 320, 414, 425, 483, 490, 802, 902, 1474, 1612, 1780, 1875, 1933, 1988, 2102, 2124, 2126, 2174, 2518, 2578, 2639, 2646, 2682, 2685, 2690, 2713, 2751, 2762-2763, 2768, 2770, 2772, 2820, 2833, 2836-2837, 2841, 2843, 2886, 2909, 2936, 2939, 3038, 3046, 3109, 3119, 3147, 3187, 3189, 3201, 3242-3243, 3404, 3417, 3497, 3499, 3506, 3657, 3661, 3690, 3694, 3698, 3700, 3707, 3727, 3754-3755, 3789, 3796, 3799, 3884, 3887, 3925, 3931, 3935-3936, 3945, 4055, 4094, 4147, 4149, 4152-4153, 4155, 4157, 4179, 4197, 4217, 4234, 4254 XXT00372, 376, 392, 511, 629, 668, 716, 718, 732, 860 |
| D3G LGP | CFF00459 |
| D3K 2 LGP | KLL00771 |
| D3K LGP | LLL00116, 1922 |
| D3K XL | FFF00363, 1190 |
| D4G LGP | TLX01313 |
| D4K 2 LGP | KRR00479, 512 |
| D4K 2 XL | KMM00464, 485, 487, 504, 518 |
| D4K XL | MMM00564, 1044 |
| D5G LGP | RKG03677 |
| D5K 2 LGP | KYY00529, 1219, 1508, 1566, 1632, 1661-1662, 1744 |
| D5K 2 XL | KWW00593, 796, 829, 918, 1174, 1176 |
| D5K LGP | JLF00275 YYY00437, 698, 2044-2045, 2055-2056 |
| D5K XL | WWW01281, 1418, 2130, 2317, 2371, 2393, 2416, 2424-2425 |
| IT14G | ERP00523 |
| IT28G | DBT00728 |
| IT38H | JNJ00382, 587, 595 |
| TH407C | MLH00566, 807 |
| TH414 | TBZ00519 |
| TL642C | THL00163 |
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| *******Group 9******* | |
| C4.4 | D4D02565, 2679 |
| C6.6 TIER 3 | 66600813, 10983 |
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| *******Group 10******* | |
| 3516 | 9WF00080, 89 |
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| *******Group 11******* | |
| C15 | MXS31025 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 6******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 7******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 8******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 9******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 10******* | ||
| 1 | 5323753 | Cable As - 14-pin Svc Port (Alternate to 532-3754) |
| 1 | 5323754 | Cable As - 9-pin Svc Port |
| 1 | 5325452 | Cable As - 12-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5360072 | Harness As - 9-Pin Y-Harness (Optional) |
| 1 | 5368838 | Cable As - 8-pin PL-Ready (Alternate to 532-3754) |
| 1 | 5416385 | PL542 Cellular Radio Software |
| 1 | 5429452 | Harness As - 14-Pin Y-Harness (Optional) |
| 1 | 5493131 | PL542 Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 11******* | ||
| 1 | 5263054 | PL240B Cell Radio Field Install Kit |
| 1 | 5798995 | PL121 Satellite Radio Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 1 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 2******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 2 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 3******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 3 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 4******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 4 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 5******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 5 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 6******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 6 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 7******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 7 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 8******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 8 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 9******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 9 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 10******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 10 | ||||||
| NOTE: Actual labor hours to perform this PSP repair should be claimed on a labor line, up to Service Letter Allowance. If actual labor hours are less than Service Letter Allowance, Dealer may claim for the difference as a miscellaneous expense line. The claim story should detail the labor hours and the labor rate for the miscellaneous expenses. |
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| *******Group 11******* | ||||||
0-720 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 11 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| Group Number 1 Group Number 2 Group Number 4 Group Number 6 Group Number 7 Group Number 11 |
| There are 2 repair options in this rework procedure. Repair option #1 is to update the firmware on the PL121 satellite radio. Repair option #2 is to replace the PL121 satellite radio with a PL240B cellular radio. NOTE: Only perform one of these repair options. . |
| ********** Repair Option #1: Update PL121 software ********** Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL121): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Serial Service Cable, 245-7310, and USB-to-Serial Adapter, 370-8059, connect to the asset?s 3-pin PL121 Service Connector. 5. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and note the current Service Meter Hours. Note: In some instances the Service Meter Hours have been known to roll back to a number either 0, or some other non-zero number that is less than current Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Product Link Flash? screen under the Service menu in Cat ET, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL121 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Navigate to the ?Current Totals? screen under the ?Information? menu in Cat ET and verify that the Product Link still shows the correct hours. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. Select the ?Change? button at the bottom of the screen and set the hours in the Product Link to the desired value (recorded at start of procedure) 12. Ensure that the hours on the PL121 are correct. . |
| ********** Repair Option #2: Replace PL121 satellite Radio with PL240B Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0081260 installation instructions for all tools required to perform the radio installation. At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL121 device and completely remove prior to installing the Product Link PL240B radio system. Note: Complete removal of an existing PL121 is required along with properly sealing and securing unused wiring. If the PL121 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0081260 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. NOTE: The comm check will have to be performed from the back office through the Dealer Service Portal, as it cannot be done from the machine. 5. If the device is not communicating, refer to UENR6983 to troubleshoot the PL240B installation. Please complete a successful communication check before leaving the machine. 6. Power Up the machine and let it run. Registration can be done remotely using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). |
| Group Number 3 Group Number 5 Group Number 8 Group Number 9 Group Number 10 |
| There are 2 repair options in this rework procedure. Repair option #1 is to update the firmware on the PL121 satellite radio. Repair option #2 is to replace the PL321 satellite radio with a PL542 cellular radio. NOTE: Only perform one of these repair options. . |
| ********** Repair Option #1: Update PL121 software ********** Before going to the Customer Site: 1. Refer to RENR7911 Testing and Adjusting Guide, section ?Electronic Control Module (ECM) ? Flash Program", for all tools required to perform the PL121 flash, as well as familiarity with the process. Note: Cat Electronic Technician (Cat ET) 2019A and an updated Comm Adapter must be used. 2. Review training materials available for this process, available at ?https://dealer.cat.com/connectivityoffer? under the tab for ?Technical Training?. Note: Information provided here will have required training for this process through videos and detailed work instructions. Suggest printing the work instructions as a reference when performing the repair at the machine. 3. Download software part number 579-8995 from SISWeb. At the Machine (PL321): Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 4. Using a Comm Adapter connect to the machine?s Service Port and start Cat ET. 5. Download a Product Status Report and store on your computer. Make note of the Service Meter Hours. Note: In some instances, the Service Meter Hours have been known to roll back to a number that is either 0 or some other non-zero number that is less than current the Service Meter Hours. This step is critical to ensure that hours can be reset manually after the flash if this occurs. 6. Navigate to the ?Subsystem Module Programming? page under the Service menu, then update the PL121 Radio software to the new file, 579-8995. Note: Once the update is complete wait at least one minute before proceeding. Note: It is not recommended to update the PL300 software at the same time as the PL121, as this can cause the PL121 software to not report properly. If the PL300 software is outdated, and you are voluntarily planning to update the PL300 software during the same machine visit, please wait to until after the 5 minute key switch off period shown in step 7 before updating the PL300 software. 7. Turn the asset?s Key Switch off and wait at least 5 minutes to ensure that the PL321 completely shuts down. 8. Turn the asset?s Key Switch on and reconnect Cat ET. 9. Go to the ?Service? Menu and select ?Synchronize Service Hour Meters? and verify that the Product Link still shows the correct hours in the ?Total Operating Hours? column. 10. If the hours are correct the procedure is complete. If the hours are not correct, then proceed to step 11. 11. If Product Link is the ?Master? then press the ?Set Master Hours?? at the bottom of the screen and update the hours to the correct operating hours for the machine. If an ECM other than Product Link is the ?Master? then press the ?Synchronize? button at the bottom of the screen. 12. Ensure that the hours on the PL121 are correct. . |
| ********** Repair Option #2: Replace PL321 satellite Radio with PL542 Cellular Radio ********** Before going to the Customer Site: 1. Refer to M0077632 installation instructions for all tools required to perform the radio installation. Note: The PL542 radio requires a harness to complete the installation. Check the service port in machine schematic to determine if a 9-pin service connector or a 14-pin service connector is installed on the machine. Some machines may have a 12-Pin Product Link Ready Connector in the machine harness. Select the proper harness assembly for that machine installation as shown in Image 2.3.1. Note: If using the Cat 12-Pin Product Link Ready connector harness option note that some machines do not follow the Product Link Ready Standard pinout. Compare the pinouts between the machine schematic and the harness pinout as shown in Image 2.3.2. If any differences are noticed then move sockets in the machine harness plug as needed in order to make the proper connections. Note: A ?Product Link(TM) Pro Series PL542 Machine Compatibility Reference? is available showing for most machine models the necessary harness used for a PL542 installation. The web link is: ?https://dealer.cat.com/PL/PL542InstallationRef?. This link is case sensitive so you will need to type in the link exactly as shown. . |
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| Image2.3.1 |
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| Image2.3.2 |
| At the machine: Note: While onsite conduct a TA1 technical inspection using the Cat Inspect smartphone application or equivalent dealer inspection tool. See ?https://dealer.cat.com/catinspect? for more information on the Cat Inspect product. 2. Locate the existing Product Link PL321 device and completely remove prior to installing the Product Link PL542 radio system. Note: Complete removal of an existing PL321 is required along with properly sealing and securing unused wiring. If the PL321 is left on-board and accidently re-enabled by the customer, or another service technician, then conflicting information will get sent from both the old and newly installed device to the back office. Note: If assistance if needed to update software on the Product Link device, contact the Product Link Hardware Support Hotline. Dial the DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080 (EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select Prompt #2. 3. Perform M0077632 installation instructions in full for the Product Link radio system. 4. Make sure to follow the entire process until the device performs a successful communication check. 5. If the device is not communicating, refer to M0079294 to troubleshoot the PL542 installation. Please complete a successful communication check before leaving the machine. 6 Register the device using CAT Activate Phone application. Open Cat Activate and Scan the QR code or search the radio SN. Follow the setup steps on the CAT activate app to set Product ID and Subscription level. For additional instruction on using the CAT activate app please refer to M0077270. Note: If the Product ID or the Machine SN is not set on the device, the device will register as its own Serial number. Note: If subscription assistance is needed, the PL administrator may leverage Cat Connect Support services to subscribe assets. Please submit assets to be subscribed via email using the template below. The template is available for download at ?https://dealer.cat.com/connectivityoffer? under the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866 228 2111 - toll free US & Canada or +1 513 830 1809 - international) or email (CatConnectSupport@cat.com). 7. The PL542 radio device may not have the latest software on-board. Please use Caterpillar's Product Support Customer Relations Management (PSCRM) system to create a ?System Technology? event type service request (SR). The Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem = Product Link. In the description field, please use ?FOTA Request? and the PL542 software needs to be updated. This will require acknowledgment of Customer consent to proceed with the FOTA prior to submitting to Caterpillar. |
Caterpillar Information System:
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 485-4705 LUBE FILTER ELEMENTS FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 485-4705 LUBE FILTER ELEMENTS FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 532-8727 OR 20R-8235 ENGINE OIL PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 532-8727 OR 20R-8235 ENGINE OIL PUMP ON CERTAIN 797F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FUEL HEATER ON CERTAIN 3516C GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR REWORKING THE FUEL HEATER ON CERTAIN 3516C GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE EARTH/GROUND CABLE ON CERTAIN C1.5 AND C2.2 GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REWORKING THE EARTH/GROUND CABLE ON CERTAIN C1.5 AND C2.2 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKCASE BREATHER GASKETS AND CLAMPS ON CERTAIN C175-20 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKCASE BREATHER GASKETS AND CLAMPS ON CERTAIN C175-20 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE ON CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE ON CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS
PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 443-8879 SPACERS AND 443-8878 RINGS FROM DEALER PARTS STOCK INVENTORY PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN 443-8879 SPACERS AND 443-8878 RINGS FROM DEALER PARTS STOCK INVENTORY
PRODUCT SUPPORT PROGRAM FOR THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOOD LAMP(S) ON CERTAIN 320, AND 323 EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FLOOD LAMP(S) ON CERTAIN 320, AND 323 EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE POSITION SENSING BUCKET CYLINDER ON CERTAIN 320E, 323E/F, 325F, 336D/E/F, 345D, 349D/D2, 349E/F, AND 352F EXCAVATORS, EQUIPPED WITH CAT GRADE CONTROL APPLICATION PRODUCT SUPPORT PROGRAM FOR REPLACING THE POSITION SENSING BUCKET CYLINDER ON CERTAIN 320E, 323E/F, 325F, 336D/E/F, 345D, 349D/D2, 349E/F, AND 352F EXCAVATORS, EQUIPPED WITH CAT GRADE CONTROL APPLICATION
PRODUCT SUPPORT PROGRAM FOR REMOVING THE POWER MODULE THAT SUPPLIES VOLTAGE TO THE FUEL CONTROL VALVE ON CERTAIN C175-16 MARINE AND PETROLEUM ENGINES PRODUCT SUPPORT PROGRAM FOR REMOVING THE POWER MODULE THAT SUPPLIES VOLTAGE TO THE FUEL CONTROL VALVE ON CERTAIN C175-16 MARINE AND PETROLEUM ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR CORES ON CERTAIN 3512B GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR CORES ON CERTAIN 3512B GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER RADIATORS ON CERTAIN XQC1600 POWER MODULES PRODUCT SUPPORT PROGRAM FOR REWORKING THE JACKET WATER RADIATORS ON CERTAIN XQC1600 POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKCASE BREATHER GASKET AND CLAMPS ON CERTAIN C175-16 AND C175-20 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE CRANKCASE BREATHER GASKET AND CLAMPS ON CERTAIN C175-16 AND C175-20 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN CONTROL VALVE GASKET ON CERTAIN 307.5 AND 310 MINI HYDRAULIC EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE MAIN CONTROL VALVE GASKET ON CERTAIN 307.5 AND 310 MINI HYDRAULIC EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS PRODUCT SUPPORT PROGRAM FOR INSPECTING THE HIGH PRESSURE FUEL PUMP ON CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM AND STICK ON CERTAIN 311F, 312F, 313F, 314F, 315F, 316F, 318F, 320, 323, 323F, 325F, 326D2, 326F, 330, 330D2, 330F, 335F, AND 336 EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM AND STICK ON CERTAIN 311F, 312F, 313F, 314F, 315F, 316F, 318F, 320, 323, 323F, 325F, 326D2, 326F, 330, 330D2, 330F, 335F, AND 336 EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE BLOCK ASSEMBLY ON THE PUMP HEAD GROUP ON CERTAIN 374F AND 390F EXCAVATORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE BLOCK ASSEMBLY ON THE PUMP HEAD GROUP ON CERTAIN 374F AND 390F EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT AXLE STEERING CYLINDER BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE FRONT AXLE STEERING CYLINDER BRACKET ON CERTAIN 794 AC AND 796 AC OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK PL121 SATELLITE RADIO SOFTWARE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR, GENERATOR, AND ENGINE ON CERTAIN C4.4 MARINE GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE RADIATOR, GENERATOR, AND ENGINE ON CERTAIN C4.4 MARINE GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR MEASURING AND RECORDING ENGINE VALVE RECESSION AND IF NECESSARY REPLACING CYLINDER HEADS WITH INTAKE VALVE RECESSION ON CERTAIN 794 AC, AND 795F AC OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR MEASURING AND RECORDING ENGINE VALVE RECESSION AND IF NECESSARY REPLACING CYLINDER HEADS WITH INTAKE VALVE RECESSION ON CERTAIN 794 AC, AND 795F AC OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN 20R7178, 20R7179, 20R7181, 20R7183, 20R7184, AND 20R7185 REMAN C4.4 LONG BLOCKS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN 20R7178, 20R7179, 20R7181, 20R7183, 20R7184, AND 20R7185 REMAN C4.4 LONG BLOCKS IN DEALER PARTS STOCK