PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE ON CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS Caterpillar


PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE ON CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS

Usage:

TEBE8853-00

26Mar2019


U-178
D-155
O-161

 

Priority

  
  

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE ON CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS

5051
PI33005
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI33005" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI33005" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


COMPLETION DATE

TERMINATION DATE

30Sep2019 31Mar2020

PROBLEM

The existing gasket may fail on certain 307.5, 308, and 310 Mini Hydraulic Excavators. If the existing gasket fails, it can result in leakage.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
307.5  GW700226, 339, 360, 388, 399, 401-402, 404, 455, 459
308  GW800134
310  GWT00314
*******Group  2*******
307.5  GW700434
310  GWT00321, 340
*******Group  3*******
307.5  GW700326, 395
308  GW800113
310  GWT00297, 320
*******Group  4*******
307.5  GW700237-00238, 390, 398
*******Group  5*******
307.5  GW700389, 454
308  GW800116

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
2 4J5477 SEAL-O-RING-ORFS
1 6V8398 SEAL-O-RING-ORFS (307.5 AND 308 ONLY)
2 6V9746 SEAL-O-RING-ORFS
1 7J9108 SEAL-O-RING-ORFS (310 ONLY)
1 5629526 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 3K0360 SEAL-O-RING
1 5629526 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5629526 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 4*******
2 4J5477 SEAL-O-RING-ORFS
1 6V8398 SEAL-O-RING-ORFS (307.5 AND 308 ONLY)
2 6V9746 SEAL-O-RING-ORFS
2 5629526 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 5*******
1 3K0360 SEAL-O-RING
2 4J5477 SEAL-O-RING-ORFS
1 6V8398 SEAL-O-RING-ORFS (307.5 AND 308 ONLY)
2 6V9746 SEAL-O-RING-ORFS
2 5629526 GASKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 36% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing gasket with a new 562-9526 Gasket.

Refer to M0103927, Special Instruction, "Procedure To Replace Main Hydraulic Control Valve Gasket On Certain Mini Hydraulic Excavators", to complete this Rework Procedure.

Note: Refer the machine and solenoid blocks list in Image1 before you begin this Rework Procedure. Not all the solenoid blocks need to be reworked. The list states which blocks needs to be reworked according to machine serial number.
Image1

OWNER NOTIFICATION

Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 1
Note: $40 US Dollars is allowed for hydraulic oil.

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 2
Note: $40 US Dollars is allowed for hydraulic oil.

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.0-hour job for Group 3
Note: $40 US Dollars is allowed for hydraulic oil.

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 4*******
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.5-hour job for Group 4
Note: $40 US Dollars is allowed for hydraulic oil.

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 5*******
100%
100%
0%
0%
0%
0%

 NOTE: This is a 1.5-hour job for Group 5
Note: $40 US Dollars is allowed for hydraulic oil.


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE GASKET OF THE MAIN CONTROL VALVE

MODELS INVOLVED - CERTAIN 307.5, 308, AND 310 MINI HYDRAULIC EXCAVATORS

Dear Cat Product Owner:

The existing gasket needs to be replaced on the products listed below. The existing gasket can cause solenoid block leakage. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 26Mar2019 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.



Caterpillar Inc.

Identification #(s)



Attached to 26Mar2019 Service Letter

Caterpillar Information System:

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