PRODUCT SUPPORT PROGRAM FOR REPLACING THE POSITION SENSING BUCKET CYLINDER ON CERTAIN 320E, 323E/F, 325F, 336D/E/F, 345D, 349D/D2, 349E/F, AND 352F EXCAVATORS, EQUIPPED WITH CAT GRADE CONTROL APPLICATION
Usage:
TEBE8795-01
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| 19Apr2019 |
| (Revised 07May2019) |
U-241
A-202
D-211
O-220
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE POSITION SENSING BUCKET CYLINDER ON CERTAIN 320E, 323E/F, 325F, 336D/E/F, 345D, 349D/D2, 349E/F, AND 352F EXCAVATORS, EQUIPPED WITH CAT GRADE CONTROL APPLICATION |
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| 5457 | PS54036 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54036" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the DATE 19Apr2019 Service Letter. Changes have been made to the Affected Product, Parts Needed, and Service Claim Allowances. |
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TERMINATION DATE |
| 30Apr2021 |
PROBLEM
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| The existing position sensing bucket cylinder may cause bucket drift or abnormal stick by the piston nut loosening on certain 320E, 323E/F, 325F, 336D/E/F, 345D, 349D/D2, 349E/F, and 352F Excavators, equipped with CAT grade control application. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 325F | XAA10033, 10041-10042, 10044, 10054-10055, 10064-10065, 10069, 10071, 10082, 10089, 10103, 10107, 10115, 10121, 10132, 10136-10141, 10149, 10152, 10171, 10175-10176, 10180-10184, 10204, 10230, 10239, 10258, 10260, 10263, 10287, 10289, 10292, 10302, 10304, 10321, 10323, 10327, 10329, 10331, 10338, 10348, 10351, 10361, 10366-10367, 10391-10392, 10396, 10399-10401, 10404, 10406-10407, 10409, 10412, 10415, 10423, 10457-10458 |
| 325F L | NDJ20003, 20033, 20035, 20039-20042, 20045-20046, 20049, 20078-20079, 20082, 20136, 20139, 20141, 20167, 20178-20179, 20182, 20190, 20198, 20207, 20215-20216, 20220, 20223, 20240, 20267, 20269, 20310 |
| 325F LCR | RBW20020, 20031, 20035-20036, 20057-20059, 20062-20063, 20088-20089, 20093, 20095, 20164, 20187, 20199, 20201-20202, 20208, 20213 YCA10017-10018, 10033, 10039, 10080, 10125, 10140, 10147, 10164, 10167, 10185, 10209, 10230, 10232, 10284, 10304 |
| 336D L | PPN00271 |
| 336F LNXE | YBH00122-00123 |
| 336F LXE | DFY00197, 202, 221 LTP00195, 208-209, 214, 224, 232, 238, 240, 253, 261-262, 286-287, 290-291, 10016 |
| 345D L | EEH00439, 597, 684-688, 690-691, 704, 706, 711, 713, 725, 730-731, 733, 736, 745, 767-769, 774, 782, 800, 807-812, 856, 883, 893, 896-897, 914-915, 922-923, 926, 931 RGG00241-00242, 247 |
| 345D LC-VG | LKY00262, 340, 354-355 |
| 349D 2L | XAC00154-00155, 162 |
| 349D L | JGB00738 WTD00188, 195, 198, 210 |
| 349E L | ETC00160, 164 KFX00290, 406, 439, 446, 468 TFG00577-00581, 584-585, 587, 710, 738-739, 762, 767-768, 881, 920, 956, 999, 1037, 1068, 1098, 1119, 1135 |
| 349F L | BZ200187, 191, 214, 216, 237, 295, 299, 341, 349, 354, 366, 438, 690, 797, 827, 833, 843, 885-886, 10004, 10024, 10028, 10032, 10171, 10215, 10221, 10223, 10225, 10251-10252, 10292, 10301, 20013 HPD00125, 135, 137, 149, 167, 175, 206, 229, 243, 245, 270-271, 292-293, 299, 329, 335, 357, 385, 390, 396, 413, 430, 438, 474, 573, 578, 581, 584, 620-621, 639, 641-643, 645, 669, 778, 838, 853, 10067, 10075, 10078, 10086-10087, 10093, 10096, 10129, 10163, 10166, 10179, 10240, 20072, 20084 KEA00181 |
| 349F LXE | RAX00105-00109, 10002-10009 SFG00115, 10001-10009 |
| 352F (VG) | A9J10003, 10018 KBP00206, 240, 304 NDC10042, 10087 YEG00201, 209, 215, 220, 10009, 10011, 10014 |
| 352F XE-VG | MDR00189-00193, 10001-10005, 10008-10011, 10014-10021 SD200203-00208, 210-228, 230, 232, 10001-10011 |
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| *******Group 2******* | |
| 320E | SXE01598, 1608, 1655-1664, 1666-1687, 1689-1693, 1695, 1697-1700, 1703, 1705, 1707, 1709, 1711-1714, 1718-1720, 1722-1725, 1727-1730, 1732-1733, 1735, 1737-1749, 1751, 1753-1756, 1758, 1761, 1763-1765, 1767-1769, 1771, 1789, 1795-1796, 1799-1801, 1803-1810, 1816-1817, 1819, 1828, 1834, 1837, 1839-1840, 1843, 1846, 1848, 1851, 1854, 1856, 1858-1859, 1861, 1865, 1867, 1870, 1876-1877, 1880, 1882, 1884, 1886, 1889-1890, 1903, 1906-1909, 1911-1912, 1916-1918, 1920-1921, 1924-1931, 1933, 1937-1939, 1941, 1943-1945, 1948-1953, 1955, 1957-1960, 1962-1973, 1975, 1977, 1979-1982, 1984, 1986-1988, 1990-1991, 1993-2007, 2009-2012, 2014, 2016, 2018, 2020, 2022, 2024-2032, 2036, 2038-2039, 2042-2043, 2048, 2050-2066, 2068-2069, 2071-2073, 2075-2078, 2081-2082, 2084-2085, 2090, 2094-2097, 2101, 2105, 2107, 2109-2110, 2112-2113, 2115-2128, 2130-2134, 2136, 2140-2142, 2144, 2153-2154, 2156, 2161-2163, 2165, 2170-2173, 2175-2179, 2181, 2183-2194, 2196-2203, 2209-2213, 2215-2216, 2218, 2221-2223, 2226, 2229-2235, 2239-2243, 2246-2247, 2249-2250, 2253-2254, 2257-2265, 2268-2273, 2278, 2280, 2285, 2289, 2292-2293, 2300, 2302, 2304-2305, 2307-2311, 2314-2316, 2318, 2320, 2325, 2328-2330, 2332-2333, 2335-2346, 2348-2349, 2351-2355, 2358-2359, 2361-2363, 2368-2370, 2372-2373, 2376-2378, 2382, 2384, 2386, 2388-2391, 2393, 2398, 2401, 2403, 2409, 2411, 2413-2421, 2424-2430, 2432, 2434, 2438, 2444, 2446-2447, 2456-2459, 2461-2463, 2466, 2468-2469, 2473, 2475, 2478, 2482-2485, 2487-2488, 2490-2491, 2494-2497, 2499-2500, 2502-2510, 2512-2513, 2515, 2518-2521, 2523-2524, 2526-2530, 2532-2535, 2539, 2542-2546, 2549, 2552, 2555, 2562, 2564, 2566-2567, 2569-2571, 2575-2576, 2580-2582, 2584, 2592, 2595-2600, 2602, 2604-2607, 2611-2613, 2615, 2617, 2626-2629, 2631, 2633, 2635, 2637-2638, 2642-2643, 2645-2646, 2648-2649, 2654-2664, 2666, 2668-2669, 2681-2684, 2687-2691, 2696-2700, 2702, 2704-2706, 2712-2714, 2717, 2724, 2727-2728, 2730, 2734-2735, 2738, 2741-2743, 2745-2746, 2756, 2759-2761, 2764, 2766-2771, 2777-2783, 2804, 2808, 2811-2812, 2817, 2820, 2850-2851, 2853, 2868, 2875, 2911-2912, 2938, 2944, 3015, 3024, 3035, 3037, 3047, 3128, 3130, 3133, 3141, 3143, 3150, 3152-3153, 3220, 3224, 3229, 3243, 3255, 3257, 3269, 3279, 3311, 3313, 3319, 3324-3325, 3334, 3339, 3342, 3348, 3351, 3354, 3357, 3413-3418, 3422, 3425, 3428, 3433, 3458, 3461, 3481, 3498, 3507, 3537, 3539, 3562, 3565, 3574, 3579, 3588-3589, 3617, 3625-3626, 3628-3629, 3631, 3635-3636, 3638-3640, 3642-3643, 3645, 3648-3650, 3653, 3661, 3671, 3673-3674, 3677-3678, 3682-3684, 3686-3687, 3689, 3692, 3694-3696, 3702-3705, 3722, 3737, 3743, 3759, 3779, 3797, 3800, 3814, 3820, 3838, 3840, 3844, 3848-3849, 3852, 3854, 3858, 3860, 3918, 3924, 3928, 3962, 3964, 3969-3971, 4000, 4012, 4017-4019, 4022, 4031, 4053, 4068, 4071, 4081, 4086, 4092, 4096-4099, 4103, 4105, 4107-4111, 4113, 4115-4118, 4121-4122, 4125-4126, 4128-4133, 4135, 4143, 4159, 4161, 4175, 4180, 4184, 4187, 4189, 4199, 4229, 4232-4233, 4243-4244, 4248, 4250-4251, 4254, 4256, 4258, 4287, 4290, 4315, 4339, 4354, 4356, 4502, 4511, 4556, 4558, 4560, 4564-4565, 4568, 4570, 4572, 4574, 4576 |
| 320E L | LAK00279, 284, 288-289, 293, 297, 299, 304, 318, 324, 328-329, 341, 343, 347, 354-355, 359, 364-366 NAZ00549, 562, 567, 591-593, 595, 613, 621, 762, 764, 766, 768, 843, 867, 878, 913, 915, 919, 921, 924, 926, 931, 955, 961, 963, 977, 1041, 1062, 1128, 1132, 1263, 1271, 1282, 1288, 1297, 1311, 1313, 1367, 1369, 1420, 1428, 1436, 1510, 1512-1513, 1621-1622, 1624, 1739, 1741, 1805, 1810, 1855, 1860, 1864, 1877, 1898, 1904, 1921-1924, 1926, 1928, 1932, 1940, 1956, 1958, 1961-1962, 1964, 1970, 1973, 1977, 2014, 2039, 2163, 2262, 2333-2334, 2350, 2359-2360, 2380, 2383, 2396, 2422, 2444, 2446, 2496 REE00399 TNJ00257, 289, 297-299, 302-304, 382, 385, 387, 389, 392, 404, 407-408, 435, 440, 443, 445-452, 459, 463, 465-467, 470-474 WBK02548, 2567, 2573, 2591, 2618, 2628, 2646, 3030, 3036, 3041, 3044, 3063, 3249, 3354, 3455, 3470, 3477, 3621, 3753, 3771, 3779, 3784, 3787, 3903-3905, 3907, 3909, 3911, 3916, 3918, 3924-3925, 3932 |
| 320E LRR | MEW00216 PNL00327, 334, 338, 351-352, 380, 387, 429, 432, 444, 512, 530, 533, 572, 587 TFX00898, 901, 915, 928, 1068, 1104, 1151, 1189-1190, 1211, 1377, 1380, 1441, 1500-1502, 1508, 1510, 1512-1513, 1516, 1519, 1527, 1566, 1600, 1606, 1609, 1614-1615, 1632-1633, 1641, 1645-1646 |
| 320E RR | LHN00489, 570, 594, 677, 688, 713, 715, 755, 757, 760, 764, 794, 808, 813, 821, 832, 835, 890, 897, 941, 944-945, 958, 972-973, 1007, 1011, 1014-1015, 1033, 1035-1036, 1042-1043, 1066, 1068, 1101-1102, 1112-1113, 1143-1144, 1158, 1161, 1163, 1166, 1171, 1177, 1182, 1187, 1200, 1206, 1208, 1213, 1235, 1256, 1259, 1264 |
| 323E L | RAP00145, 452, 454, 463, 507, 536, 539-540, 544, 561-564, 566, 573, 581-583, 590, 609, 614, 634, 636, 667, 684, 690, 699, 704, 749, 768, 800, 829, 849, 854-855, 857, 859, 878, 888-889, 894-896, 898-899, 901, 903-904, 908-946, 949-965, 967-999, 1001-1008, 1012-1024, 1031-1033, 1035, 1041-1042, 1049, 1051, 1053, 1055-1086, 1092-1101, 1106-1108, 1110, 1112, 1115-1123 |
| 323E LN | TDW00364-00365, 368, 370, 376, 378, 383-384, 386-387, 389-390, 392-394, 396-400, 402, 404-406, 412-414, 416-417, 419-421, 423, 425-426, 428-444, 446, 448-454, 456-457, 459-467, 471-477, 479-492, 494, 499, 501-527, 529, 533-535, 537, 540-542, 545-550, 552-558, 560-562, 564, 566-568, 570-573, 576-580, 582-584, 586-592, 594-599, 601-607, 609-619, 621-625, 627-628, 630-633, 635-637 |
| 323E SA | YRP00149, 222-224, 228, 230-235, 237, 240, 243-244, 246, 248, 250, 257, 260-261, 264-273, 276, 280, 282, 284, 286, 289-291, 294, 296, 298, 300-303, 305, 307-309, 311-318 |
| 323F L | KBY00152-00199, 204-205, 207-208, 210, 212-219, 222-229, 231-234, 236-240, 242-244, 247-251 NCW10001-10012, 10015-10019, 10021-10022, 10025-10042, 10044, 10046-10050, 10052-10061, 10063-10067, 10070-10072, 10074-10076, 10078, 10080-10081, 10083-10092, 10094, 10096-10101, 10103-10104, 10106-10115, 10117-10133, 10135, 10139-10150, 10154, 10156-10184, 10187-10190, 10192-10249, 10251-10264 PLB00164-00202, 208-215, 217-224, 226-234, 236-247, 10001-10040, 10043, 10045-10060, 10063-10102, 10104-10110, 10112-10122 XCF00185-00351, 353-359, 361-401, 403-409, 411-435, 437-441, 443-649, 651-676, 678-686, 688-738, 740-786, 789-798, 800-803, 805-883, 886-892, 894-924, 927, 929-944, 946-995, 997-1245, 1247-1278, 1280-1283, 1285-1382, 1384-1481, 10001-10077, 10079-10119, 10121-10152, 10154-10279, 10281-10384, 10386-10415, 10417-10460, 10462-10478, 10480-10508 YEJ00126-00172, 174-194, 196-218, 220, 222-274, 276-291, 293-297, 299, 302-342, 345-359, 361-363, 365, 367-371, 373-375, 377-381, 384-396, 398-399, 402-405, 407, 409, 411, 413-441, 443-468, 470, 472-488, 490-494, 498-659, 661-667, 669-676, 679-700, 10001-10004, 10006, 10008-10046, 10048, 10050-10136, 10138-10145, 10147-10173, 10175-10333, 10335-10377, 10379-10419 |
| 323F LN | MFY20001-20005, 20008-20009, 20011-20019, 20021-20027, 20029-20037, 20039-20063, 20065, 20067-20068, 20070-20073, 20075, 20077-20078, 20080-20086, 20088-20099, 20101-20103, 20106, 20109, 20111-20123, 20125-20127, 20129, 20132, 20135-20141 YEC10001-10034, 10037-10040, 10042-10043, 10046-10047, 10050-10051, 10057, 10060, 10062-10072, 10077-10078, 10080, 10086, 10088-10095, 10097-10118, 10120-10125 |
| 323F LN - SA OEM | RGP10105, 10108-10119, 10129-10130, 10135-10139, 10146-10149 |
| 323F OEM | P3900107-00108, 10001, 90143, 90201-90204 P7P00101, 103-110, 117-118, 120, 123, 127-134 |
| 325F | XAA00183-00184, 186, 198, 216, 218, 222, 226, 245, 252, 255, 260-261, 266, 279, 289, 293, 304-305, 307, 313-314, 318, 339, 362, 391, 405, 410, 435-436, 461-463, 469, 473 |
| 325F L | NDJ20203, 20206, 20244, 20259-20260, 20263, 20265, 20335, 20349-20350, 20366, 20370, 20388, 20390-20391, 20401, 20424, 20430-20431, 20433-20435, 20460-20461, 20463-20464, 20466-20469, 20475, 20492-20493, 20503, 20514-20515, 20519-20520, 20532, 20535, 20551, 20560-20561, 20591, 20594, 20608, 20611, 20613, 20623, 20638, 20651, 20660, 20677, 20686, 20697, 20708, 20719, 20724, 20739, 20741, 20754, 20760 |
| 325F LCR | RBW20123, 20255, 20286, 20357, 20376, 20395 YCA00142, 173, 191, 193, 205, 207-208, 224, 228, 237, 239-240, 266, 305, 365, 377, 382-383 |
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| *******Group 3******* | |
| 336E | CMR00296-00297, 343-344 |
| 336E L | BMH00193-00194 BZY00138, 1207, 1250, 1255, 1342, 1345, 1348, 1362, 1440, 1445, 1452, 1457, 1463, 1481, 1483, 1485, 1487, 1490-1491, 1518, 1700, 1710, 1735, 1808, 1903, 1905, 1907, 1941, 2014, 2138, 2163, 2166, 2198, 2201, 2204, 2213, 2272, 2319, 2369, 2447, 2450, 2452, 2458-2459, 2461, 2467, 2469, 2472, 2474, 2476, 2481, 2483, 2498, 2518-2523, 2525-2526, 2528-2535, 2537-2542, 2644-2655, 2657-2659, 2661, 2663-2670 FJH00455, 505, 572, 582, 589, 624, 655, 701, 705, 797-799, 801, 862-863, 975, 978, 983, 988, 993, 998, 1003, 1008, 1013, 1048, 1107, 1110, 1112, 1115, 1134, 1136-1137, 1139-1140, 1142, 1170, 1174, 1177, 1181, 1214, 1218, 1221, 1224, 1266, 1351, 1394, 1406, 1432 YCE00223, 318, 347, 537, 544, 555, 592, 662 YEP00539-00541, 543-544, 546-549 |
| 336E L H | RZA00983, 986, 997, 1003, 1020, 1023-1024, 1030, 1044-1046, 1056, 1058-1060 |
| 336F | YFD10015 |
| 336F L | KCS00131-00133, 10008-10009, 10038, 10040-10041, 10044, 10053, 10059, 10063, 10068-10069, 10073-10074, 10100-10104, 10108, 10112, 10115, 10117, 10128-10129, 10133 NBS00235, 336, 401 RKB00251, 270, 288, 341, 345, 349, 351, 355, 361, 370, 388, 391, 395, 400, 403, 407, 411, 416, 421, 425, 429, 434, 451, 453, 456, 461, 463, 505, 509, 514, 522, 552, 608, 690, 695, 697, 731, 739, 748, 824, 830, 834, 849, 899, 948, 963, 1153, 1156, 1159-1161, 1174, 1179, 1195, 1251, 1294, 1403, 1440, 1458, 1493, 1500, 1503, 1509, 1529, 1544-1545, 1560, 1563, 1569-1571, 1610, 1637, 1639-1640, 1732, 1778, 1791, 1830, 1880, 1914, 1917, 1919-1920, 1982, 2025, 2030, 2035, 2039, 2044, 2048, 2093-2094, 2108-2109, 2124, 2127, 2149, 2203, 10044, 10123, 10163, 10167, 10171-10172, 10178, 10180, 10182, 10184, 10192, 10241, 10303, 10308, 10320, 10329, 10365, 10371, 10382, 10393, 10408, 10415, 10506, 10508, 10608, 10613, 10657, 10807-10808, 10822, 10824, 10829, 10832, 10835 SSN00463-00465, 468-469, 478, 484, 526-527, 10060 TZA00470, 10075, 10091-10094, 10100, 10102, 10116, 10119, 10121, 10125, 10131-10132 WTZ00151-00152 |
| 336F L H | KGH00157, 160 |
| 336F LN | KFT00299, 301-302 RBC00293, 297, 299, 332 |
| 336F LN H | MTW00164-00178 |
| 336F LNXE | YBH00121, 124-169, 10001-10017 |
| 336F LXE | DFY00133-00196, 198-201, 203-220, 222-273, 10001-10044 LTP00182-00194, 196-207, 210-213, 215-223, 225-231, 233-237, 239, 241-252, 254-260, 263-285, 288-289, 292-312, 10001-10015, 10017-10030, 10032-10042 PFL10001-10019 |
| 336F XE | NAJ00114-00117, 10001-10031 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 3B8489 | ADAPTER-STR |
| 2 | 1661495 | SEAL-PIN |
| 2 | 1661496 | SEAL-PIN |
| 1 | 3675217 | CYL GP-0160 1356 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 2 | 3B8489 | ADAPTER-STR |
| 2 | 1661494 | SEAL-PIN |
| 2 | 2357679 | SEAL-LIP TYPE |
| 1 | 5751074 | CYL GP-0120 1104 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 2 | 3B8489 | ADAPTER-STR |
| 2 | 1661494 | SEAL-PIN |
| 2 | 1661496 | SEAL-PIN |
| 1 | 3260415 | CYL GP-0150 1151 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| Remove the existing position sensing bucket cylinder and install a new position sensing bucket cylinder. Refer to UENR7321, Disassembly and Assembly, for bucket cylinder removal and installation instructions. |
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SERVICE CLAIM ALLOWANCES
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