PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM AND STICK ON CERTAIN 311F, 312F, 313F, 314F, 315F, 316F, 318F, 320, 323, 323F, 325F, 326D2, 326F, 330, 330D2, 330F, 335F, AND 336 EXCAVATORS
Usage:
TEBE8927-00
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| 29Mar2019 |
U-193
A-163
D-170
O-176
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE BOOM AND STICK ON CERTAIN 311F, 312F, 313F, 314F, 315F, 316F, 318F, 320, 323, 323F, 325F, 326D2, 326F, 330, 330D2, 330F, 335F, AND 336 EXCAVATORS |
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| 6502 6501 | PS54028 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS54028" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Mar2021 |
PROBLEM
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| The existing front structure (boom and stick) have non-conforming paint on certain 311F, 312F, 313F, 314F, 315F, 316F, 318F, 320, 323, 323F, 325F, 326D2, 326F, 330, 330D2, 330F, 335F, and 336 Excavators. The front structure may have a paint defect causing the paint to peel off even without rust. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320 | HEX00810, 817, 876, 909, 915, 924, 936, 941-942, 944, 948, 952, 970, 984-2265, 2267-2318, 2320-2519, 2521-2531, 2534-2538, 2540, 2543-2546 |
| 320 GC | KTN00154-00530, 532, 534-545 |
| 323 | DWE10101-10111 RAZ00301, 359, 378, 381, 398-1220, 1222-1223, 1225, 1227-1231 |
| 323F L | PLB10122 YEJ10415-10419 |
| 323F LN | MFY20019-20109 |
| 325F L | NDJ20127-20515, 20517-20526 |
| 325F LCR | RBW20068-20307, 20309, 20311-20312 |
| 326D 2L | LJE10003-10012 |
| 326F L | EBK20005-20012 FBR20077-20402 GGJ20022-20094 |
| 326F LN | HCA20029-20132 |
| 330 | LHW00149-00154 |
| 330D 2L | FEX10001-10014, 10016-10017 XDR10076, 10082-10132 |
| 330F L | GHT20001 HBT20041-20137 HCK20001-20058, 20060-20084, 20086 JHF20001-20015 LCG20018-20025 MBX20239-20670 |
| 330F LN | JFR20054-20146 KFA20001-20015 |
| 335F LCR | SGJ20044, 20062, 20074-20312 |
| 336 | JHD00157-00183, 185-186 YBN00143-00154 |
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| *******Group 2******* | |
| 311FL | JFT10253-10364 KCW10086-10136 LZF10091-10131 |
| 312F | KMK10086-10343, 10345-10348 |
| 312F GC | FKE10145-10233 |
| 313F L | DJE10272-10465 PRG10269, 10271-10521, 10523-10524 |
| 313F LGC | GJD10242, 10254, 10256-10442 HDK10196-10324 |
| 314F CR | RAF10084-10279 |
| 315FL | TDY11229, 11237-12057, 12059-12061 |
| 316F L | ECZ20025-20117 YDL20108-20413, 20415-20420 |
| 318F L | FFT20006-20029 HCP20014-20094 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | PAINT | PAINT (Procured locally by dealer) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | PAINT | PAINT (Procured locally by dealer) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Rework the stick paint, including the attached parts, if serious paint peeling off occurs. If boom paint peels off on the Group 2 Machines, rework is required. Take photos of paint peeling off defect prior to completing the Rework Procedure. Attach the photos to the SIMSi claim. Refer to the attached Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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