PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS
Usage:
TEBE8944-00
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| 13Apr2019 |
U-228
A-193
D-200
O-207
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 326F, 329F, 330F, AND 335F EXCAVATORS, AND 548 FORESTRY EXCAVATORS |
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| 1000 1920 | PS46227 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS46227" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Apr2021 |
PROBLEM
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| The engine idle hold speed (turbo protection) of 800rpm is currently being overridden by the application layer minimum idle speed setting of 900rpm. The increase in engine speed is leading to turbo bearing damage during cold start conditions. Application layer minimum idle speed to be set to 800rpm from 900rpm. This will align the application minimum idle speed with the engine idle hold strategy speed. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 329F | YHA00192 |
| 329F L | ERL00113-00865 RCN00115 |
| 329F L OEM | GCX00101, 10101-10104 |
| 330F L | GHT20001-20012 HBT00128-00157, 10001-10129, 20001-20137 HCK20001-20420 JHF20001-20082 LCG00134-00138, 10001-10017, 20001-20025 MBX00147-00565, 10001-10665, 20001-20671 WBA00111-00322, 10001-10031 |
| 330F L OEM | B3300101-00104 H5R10101, 90102 |
| 330F LN | JFR00172-00231, 10001-10082, 20001-20146 KFA20001-20103 LBN00171-00398, 10001-10027 |
| 330F LN OEM | DPY00101-00123 LNX00101-00114, 10001-10003 |
| 330F OEM | B3200101-00107 DPL00101-00117, 10101-10105 HA300101 |
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| *******Group 2******* | |
| 326 OEM | KYJ10101 |
| 326F | SGK00151 |
| 326F L | EBK20001-20025 FBR20001-20737, 20739-20749, 20751-20753, 20755-20756, 20759-20760 GGJ20001-20161 WGL00178-01020, 10001-10426 XFK00189-00271, 10001-10087 |
| 326F L OEM | CJ800101, 10101 |
| 326F LN | HCA20001-20212 HCJ00121-00189, 10001-10180 TMR00164-00167, 10001-10008 |
| 335F | KNE00183-00771, 10001-10394 |
| 335F LCR | FEP00121-00123 SGJ20001-20603 |
| 335F LCR OEM | KHM10101-10106, 90200 |
| 548 GF | SFZ00100-00139 |
| 548 LL | WRA00200-00247 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5806276 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5806275 | SFWR GP-A1000 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 19% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Flash the engine ECM with the engine software that is listed in the Parts Needed or latest available in SIS Web. For flash programming of the ECM software, refer to Troubleshooting, "ECM Software - Install". |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-24 mo |
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| NOTE: This is a 0.5-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-24 mo |
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| NOTE: This is a 0.5-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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