PRODUCT SUPPORT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN C9.3 INDUSTRIAL ENGINES
Usage:
TEBE7050-01
Show/hide table
| 30Nov2017 |
| (Revised 01Dec2017) |
U-681
D-572
O-565
Show/hide table
| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING SOFTWARE ON CERTAIN C9.3 INDUSTRIAL ENGINES |
|
| 1920 | PS53642 |
|
Show/hide table
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53642" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
Show/hide table
Show/hide table
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
Show/hide table
Show/hide table
| NOTE: | This Revised Service Letter replaces the 30Nov2017 Service Letter. Changes have been made to the Problem. |
Show/hide table
TERMINATION DATE |
| 30Nov2019 |
PROBLEM
Show/hide table
| The existing software can cause hard starting on certain C9.3 Industrial Engines. If the existing software fails it can/will cause a no start situation at cold ambient temperature and high altitude environment. |
AFFECTED PRODUCT
Show/hide table
| Model | Identification Number |
| C9.3 | CS900104, 500, 554, 597-600, 604, 758, 763-764, 776, 864-868, 889-896, 915-917, 937-942, 944-948, 973, 1096, 1163-1164, 1169-1170, 1195-1203, 1205-1207, 1209-1211, 1270-1279, 1302-1305, 1308-1310, 1314-1315, 1354-1356, 1361-1365, 1368-1370, 1411-1414, 1417-1420, 1423-1426, 1560-1563, 1566-1569, 1571-1576, 1579-1588, 1597-1598, 1600, 1603-1606, 1608-1611, 1655-1657, 1663-1666, 1670-1673, 1691-1693, 1698-1700, 1703-1705, 1708-1710, 1758, 1760-1763, 1765-1767, 1769-1771, 1787-1788, 1801, 1808 |
PARTS NEEDED
Show/hide table
Qty |
Part Number | Description |
| 1 | 5298688 | Software - Aftertreatment |
| 1 | 5393577 | Software - DCU 24 Volt |
| 1 | 5472042 | Software - Engine |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
Show/hide table
| Update Engine, Aftertreatment, and DCU software listed in the Parts Needed or latest available in SIS Web. |
Show/hide table
SERVICE CLAIM ALLOWANCES
Show/hide table
0-80 mo |
||||||
Show/hide table
| NOTE: This is a 2.0-hour job | ||||||
Show/hide table
PARTS DISPOSITION
Show/hide table
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN 320, 320GC, 320F L, 323F, 323F LN, 325F, AND 325F LCR EXCAVATORS PRODUCT SUPPORT PROGRAM FOR FLASHING NEW SOFTWARE FOR THE DEF PUMP, AND REPLACING THE DEF INJECTOR IF REQUIRED ON CERTAIN 320, 320GC, 320F L, 323F, 323F LN, 325F, AND 325F LCR EXCAVATORS
PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK PL241 MODULES ON CERTAIN CATERPILLAR PRODUCTS, AND NON-CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK PL241 MODULES ON CERTAIN CATERPILLAR PRODUCTS, AND NON-CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALUMINUM OIL PAN ON CERTAIN C175-16 LOCMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE ALUMINUM OIL PAN ON CERTAIN C175-16 LOCMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C175-16 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C175-16 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REFLASHING THE ENGINE SOFTWARE ON CERTAIN C7.1 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR RETORQUING ACCCESSIBLE OIL PAN BOLTS ON CERTAIN C175-16 AND C175-20 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR RETORQUING ACCCESSIBLE OIL PAN BOLTS ON CERTAIN C175-16 AND C175-20 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE FAN GUARD ON CERTAIN 3516B HD GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE FAN GUARD ON CERTAIN 3516B HD GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 439-7911 MEC20 VOLTAGE REGULATOR ON CERTAIN C4.4 DE88E3, DE110E3 GENERATOR SETS AND C7.1 DE200E0, DE220E0 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 439-7911 MEC20 VOLTAGE REGULATOR ON CERTAIN C4.4 DE88E3, DE110E3 GENERATOR SETS AND C7.1 DE200E0, DE220E0 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHUAST THERMOCOUPLES ON CERTAIN G3606, G3608, G3612, AND G3616 ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE EXHUAST THERMOCOUPLES ON CERTAIN G3606, G3608, G3612, AND G3616 ENGINES
PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ENGINE SERIAL NUMBER PLATE ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE ENGINE SERIAL NUMBER PLATE ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REWORKING THE EXHAUST ON CERTAIN CG170-16, G3512H, G3516H, AND G3520H GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING THE EXHAUST ON CERTAIN CG170-16, G3512H, G3516H, AND G3520H GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C175-20 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE SOFTWARE ON CERTAIN C175-20 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID MANIFOLD ON CERTAIN CATERPILLAR PRODUCTS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID MANIFOLD ON CERTAIN CATERPILLAR PRODUCTS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF GAUGE HARNESS FOR ON CERTAIN C18 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DEF GAUGE HARNESS FOR ON CERTAIN C18 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR INSTALLING CUFFED CYLINDER SYSTEM COMPONENTS ON CERTAIN XQC1200,AND XQC1600 POWER MODULES PRODUCT SUPPORT PROGRAM FOR INSTALLING CUFFED CYLINDER SYSTEM COMPONENTS ON CERTAIN XQC1200,AND XQC1600 POWER MODULES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID MANIFOLD ON CERTAIN CATERPILLAR PRODUCTS EQUIPPED WITH A C7.1 ENGINE AND C7.1 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID MANIFOLD ON CERTAIN CATERPILLAR PRODUCTS EQUIPPED WITH A C7.1 ENGINE AND C7.1 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING THE OIL PAN BAFFLE MOUNTING HARDWARE ON CERTAIN C175-16 LOCOMOTIVE ENGINES PRODUCT SUPPORT PROGRAM FOR REWORKING THE OIL PAN BAFFLE MOUNTING HARDWARE ON CERTAIN C175-16 LOCOMOTIVE ENGINES
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE AND POSSIBLY REPLACING THE INJECTOR NOZZLE ON CERTAIN RETROFIT SELECTIVE CATALYTIC REDUCTION SYSTEMS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW SOFTWARE AND POSSIBLY REPLACING THE INJECTOR NOZZLE ON CERTAIN RETROFIT SELECTIVE CATALYTIC REDUCTION SYSTEMS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN C175 HIGH PRESSURE FUEL PUMPS IN DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR REWORKING CERTAIN C175 HIGH PRESSURE FUEL PUMPS IN DEALER PARTS STOCK
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STARTER AND MOUNTING HARDWARE ON CERTAIN C32 MARINE ENGINES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE STARTER AND MOUNTING HARDWARE ON CERTAIN C32 MARINE ENGINES
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 516-9693 CYLINDER LINER ON CERTAIN C18 INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR REPLACING THE 516-9693 CYLINDER LINER ON CERTAIN C18 INDUSTRIAL ENGINES
PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR COOLANT LEVEL WIRING ON CERTAIN 3306B GENERATOR SETS PRODUCT SUPPORT PROGRAM FOR REWORKING RADIATOR COOLANT LEVEL WIRING ON CERTAIN 3306B GENERATOR SETS