PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS

Usage:

TEBE7088-00

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14Dec2017

U-710

A-501

D-598

O-591

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
7610		PI32828

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32828" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32828" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2018	31Dec2018

PROBLEM

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The engine software needs to be replaced on certain C175-16 Generator Sets. The existing software produces high heat load into the intake valve reducing material life of intake valves resulting in intake valve failures prior to replacement life.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C175-16	WYB00657, 1071, 1077, 1089, 1095-1096, 1098, 1316, 1384, 1392, 1394, 1398-1400, 1414-1415, 1598, 1604, 1607

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*****Group 2*****
C175-16	WYB00124, 128, 217, 242, 254, 259, 261, 263, 435, 513, 516, 609

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5488475	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5488471	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the service manual if/as needed.

Flash new engine ECM software or latest available on SIS Web.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 2.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW ENGINE ECM SOFTWARE

MODELS INVOLVED - CERTAIN C175-16 GENERATOR SETS

Dear Cat Product Owner:

The engine software needs to be replaced on the products listed below. The existing software produces high heat load into the intake valve reducing material life of intake valves resulting in intake valve failures prior to replacement life. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 14Dec2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 14Dec2017 Service Letter