Usage:
03Oct2016 |
(Revised 12Apr2019) |
Before/After Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 797F AND 797F XQ OFF-HIGHWAY TRUCKS |
|
3030 7750 7610 7620 3160 3064 | PS45244 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45244" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 03Oct2016 (Revised 28Jan2019) Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
30Apr2019 |
PROBLEM
The existing 446-9392 Transmission (JH5) can fail on certain 797F and 797F XQ Off-Highway Trucks. If the existing transmission fails it will result in loss of drive. |
AFFECTED PRODUCT
Model | Identification Number |
797F | LAJ00148, 150, 158-162, 164-165, 169-170, 175-182, 185-187, 192-193, 195-197, 205-206, 210-211, 213-214, 216-221, 224, 226, 229, 231-233, 237-250, 263, 265, 270, 272-275, 277, 280-282, 284, 286, 288-291, 294, 297-302, 304-307, 315, 323-324, 329, 333-336, 338-340, 342, 345-346, 348-349, 352-364, 366-370, 374, 376-379, 383-389, 391-393, 395-398, 400-406, 408-412, 414-415, 417-418, 422-428, 430-441, 443-444, 451, 457, 462, 467, 469, 472-475, 478-482, 484-486, 488, 495-506, 513-522, 526-536, 538-539, 543-553, 562-563, 565-568, 572, 575, 585-595, 597-604, 610-611, 618 |
797F XQ | WSP00100-00129 |
PARTS NEEDED
Qty |
Part Number | Description |
5 | 1J9671 | SEAL-O-RING |
4 | 1S2174 | SEAL-O RING |
10 | 1S9110 | BEARING-NEEDLE |
1 | 1U9458 | PLUG AS-CONN |
1 | 2H3934 | SEAL-O RING |
1 | 2J8163 | SEAL-O RING |
1 | 2M3889 | RING-SEAL |
1 | 2M9780 | SEAL-O-RING-STOR |
4 | 2S4078 | SEAL-O-RING |
4 | 3D2824 | SEAL-O-RING-STOR |
34 | 3J1907 | SEAL-O-RING-STOR |
3 | 3J7354 | SEAL-O-RING-STOR |
6 | 3K0360 | SEAL-O-RING |
2 | 3S8035 | RING-SEAL |
1 | 3S8109 | PIN-SPRING |
1 | 3T8729 | BEARING-SLEEVE |
18 | 4J5477 | SEAL-O-RING-ORFS |
2 | 4J7533 | SEAL-O-RING-STOR |
10 | 4K1388 | SEAL-O-RING-STOR |
1 | 4L7711 | SEAL-O RING |
1 | 4S8541 | DOWEL |
1 | 5H3182 | PIN-SPRING |
1 | 5H8624 | SEAL-O-RING |
1 | 5H8848 | SEAL-O RING |
3 | 5H9839 | PIN-SPRING |
2 | 5M7142 | SEAL-O RING |
1 | 5P0562 | WIRE BK-LOCK |
2 | 5P7470 | CLIP-HALF SLOT |
2 | 5P7471 | CLIP-HALF TANG |
2 | 5P7703 | GROMMET |
5 | 6F6672 | SEAL-O RING |
2 | 6I8171 | RING-SEAL |
20 | 6I9809 | BEARING-NEEDLE |
1 | 6J2680 | SEAL-O-RING |
1 | 6K6307 | SEAL-O-RING |
14 | 6V0852 | CAP-DUST |
20 | 6V4365 | SEAL-O-RING |
4 | 6V7357 | BOLT-HEX HEAD |
1 | 6Y2983 | RING-SEAL |
1 | 7F8268 | SEAL-O RING |
2 | 7J0204 | SEAL-O-RING |
13 | 7M8485 | SEAL-O-RING-STOR |
1 | 7T2457 | RING-TORIC |
1 | 7X1547 | SEAL-O-RING |
1 | 7X9372 | SEAL-O RING |
1 | 8C3080 | SEAL-O RING |
1 | 8C3447 | CAP-DUST |
3 | 8E3837 | RING-SEAL |
1 | 8F6711 | SEAL-O RING |
1 | 8F8861 | SEAL-O-RING |
2 | 8M4435 | SEAL-O-RING |
14 | 8M4443 | SEAL-O-RING |
2 | 8M4445 | SEAL-O RING |
3 | 8M4987 | SEAL-O-RING |
2 | 8M5252 | SEAL-O RING |
1 | 8M5253 | SEAL-O-RING |
4 | 8M5254 | SEAL-O-RING |
4 | 8M8157 | SEAL-O-RING |
2 | 8P4617 | SEAL-RING METAL |
2 | 8P7780 | RING-SEAL |
2 | 8P8950 | RING-SEAL |
18 | 8T4121 | WASHER-HARD |
5 | 8T4136 | BOLT-HEX HEAD |
1 | 8T4137 | BOLT-HEX HEAD |
1 | 8T4172 | BOLT-HEX HEAD |
1 | 8T4182 | BOLT-HEX HEAD |
1 | 8T4183 | BOLT-HEX HEAD |
2 | 8T4192 | BOLT-HEX HEAD |
5 | 8T4195 | BOLT-HEX HEAD |
2 | 8T4196 | BOLT-HEX HEAD |
3 | 8T4223 | WASHER-HARD |
2 | 9G8718 | RING-SEAL |
2 | 9N4146 | RING-SEAL INT |
2 | 9X7287 | SEAL-O-RING |
8 | 9X8256 | WASHER |
1 | 0068350 | SEAL-O-RING |
1 | 1004083 | SEAL KIT |
1 | 1046730 | GASKET |
23 | 1124511 | PIN-SPRING |
2 | 1273387 | BOSS |
1 | 1364992 | SPACER-WELD |
1 | 1407025 | DISC-THRUST |
1 | 1407028 | BEARING-SLEEVE |
3 | 1407076 | RING-SEAL |
1 | 1407097 | RING-SEAL |
1 | 1407098 | RING-SEAL |
2 | 1407110 | RING-SEAL |
2 | 1407111 | RING-SEAL |
10 | 1407130 | DISC-THRUST |
1 | 1486559 | BEARING-SPL BALL |
1 | 1548237 | BEARING-BALL |
2 | 1548238 | BEARING-BALL |
1 | 1548240 | BEARING-BALL |
1 | 1548241 | BEARING-BALL |
2 | 1565850 | RING-SEAL |
1 | 1565851 | RING-SEAL |
1 | 1614511 | SEAL-O-RING |
2 | 1672009 | ELEMENT-HYD |
10 | 1733272 | DISC AS-FRICTION |
8 | 1790857 | DISC-THRUST |
30 | 1790858 | DISC-THRUST |
1 | 1889803 | RING-SEAL |
1 | 1925017 | BRACKET AS. |
10 | 1929969 | BEARING |
1 | 1985373 | BRG-SPL BALL |
20 | 2042281 | STRAP-CABLE |
18 | 2048000 | MOUNT-TIE WRAP |
2 | 2147568 | SEAL-O-RING-STOR |
1 | 2242734 | RECEPTACLE AS |
6 | 2443114 | VALVE GP-MDL -C |
1 | 2562288 | VALVE GP-MDL -C |
10 | 2745106 | BEARING-SPL CAGE |
4 | 2812592 | TAPERLOCK |
8 | 2859200 | DISC-THRUST |
1 | 2859208 | GASKET |
10 | 3011507 | DISC-THRUST |
1 | 3023908 | SPACER-HARD |
4 | 3445673 | NUT-HEX |
5 | 3445675 | NUT-HEX |
1 | 3453753 | MOUNT-DUAL TIE |
1 | 3516021 | PLATE |
1 | 3653179 | SEAL-LIP TYPE |
1 | 3653180 | SEAL-WEAR SLEEVE |
1 | 3759921 | BEARING-SPL BALL |
3 | 3885576 | BOSS-DRAWN ARC |
1 | 3979469 | BRACKET AS |
1 | 3981083 | BRACKET |
1 | 4218019 | BRACKET AS |
78 | 4447646 | SPRING-WAVE |
24 | 4469233 | SPRING-WAVE |
10 | 4471647 | PIN-SPRING |
1 | 4480422 | HARNESS AS |
7 | 4750296 | DISC-FRICTION (As Required) |
1 | 4819789 | HARNESS AS |
1 | 4869094 | PLATE AS |
8 | 4898205 | BEARING-NEEDLE |
8 | 4898206 | BEARING-NEEDLE |
2 | 4920311 | SEAL-PIP (As Required) |
7 | 5142438 | DISC-FRICTION |
78 | 5143285 | SPRING-WAVE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Rework all 446-9392 Transmissions in dealer exchange stock. Use the required parts from the Parts Needed. Refer to the Service Manual if/as necessary to rework dealer exchange stock. |
Refer to the Service Manual if/as necessary to rework the transmission. Refer to Special Instruction SEHS0335 for additional information on installing the 481-9789 Transmission Harness. |
SERVICE CLAIM ALLOWANCES
Submit one claim for all transmissions reworked from dealer exchange inventory. 70 hours of labor and the required parts listed in the Parts Needed will be allowed to rework each part stock/dealer exchange 446-9392 Transmission. |
0-24 mo |
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25-36 mo |
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37-48 mo |
NOTE: This is a 100.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |