PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTIAN R1700G LOAD HAUL DUMP MACHINES Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTIAN R1700G LOAD HAUL DUMP MACHINES
Usage:
TEBE4915-00
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16Feb2017
U-92
A-63
D-72
O-75
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After Failure Only
PRODUCT SUPPORT PROGRAM FOR REPLACING THE SECONDARY STEERING DIVERTER VALVE ON CERTIAN R1700G LOAD HAUL DUMP MACHINES
4307
PS53417
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NOTE:
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53417" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
28Feb2019
PROBLEM
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The existing secondary steering diverter valve can fail on certain R1700G Underground load Haul Dump Machines. If the existing secondary determining valve fails it can leak hydraulic oil resulting in loss of steering performance.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Refer to service manual if/ as necessary and see Special Instruction M0074464 for the procedure to install the secondary steering diverter valve.
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SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-10000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 10.0-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-10000 hrs, 0-36 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 10.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.