Usage:
22Dec2016 |
After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ENGINE OIL PUMP ON CERTAIN 793F AND 795F OFF-HIGHWAY TRUCKS |
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1315 1304 7750 | PS53372 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53372" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Dec2018 |
PROBLEM
The existing engine oil pump can fail on certain 793F and 795F Off-Highway Trucks. If the existing oil pump fails it can result in an external oil leak or reduced oil pressure. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
793F | SSP00112-01170 |
793F CMD | RBT00111-00186 |
793F OEM | SXP00101-00103 |
793F XQ | SND00100-00133 |
*******Group 2******* | |
795F AC | ERM00151-00296 |
795F XQ | SNT00100-00101 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 3E6751 | SEAL-O-RING |
4 | 5H6733 | SEAL-O-RING |
2 | 6V4249 | BOLT-HEX HEAD |
1 | 6V5055 | SEAL-O-RING |
1 | 20R6900 | PUMP GP-ENG OIL |
1 | 1076280 | SEAL-O-RING |
1 | 1121579 | SEAL-O-RING |
3 | 1313718 | SEAL-O-RING |
1 | 1776911 | SEAL-O-RING |
1 | 2352484 | SEAL-LIP TYPE |
2 | 2589926 | GASKET |
2 | 2594600 | SEAL-O-RING |
2 | 2697885 | SEAL-O-RING |
1 | 2823736 | STUD-BOLT |
2 | 3449286 | RING |
1 | 4652689 | SEAL-WEAR SLEEVE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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*******Group 2******* | ||
1 | 3E6751 | SEAL-O-RING |
4 | 5H6733 | SEAL-O-RING |
2 | 6V4249 | BOLT-HEX HEAD |
1 | 6V5055 | SEAL-O-RING |
1 | 20R6900 | PUMP GP-ENG OIL |
1 | 1076280 | SEAL-O-RING |
1 | 1121579 | SEAL-O-RING |
3 | 1313718 | SEAL-O-RING |
1 | 1776911 | SEAL-O-RING |
1 | 2352484 | SEAL-LIP TYPE |
2 | 2589926 | GASKET |
2 | 2594600 | SEAL-O-RING |
2 | 2697885 | SEAL-O-RING |
1 | 2823736 | STUD-BOLT |
2 | 3449286 | RING |
1 | 4652689 | SEAL-WEAR SLEEVE |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Rework the following engines in dealer parts stock and/or dealer exchange inventory: |
Refer to the Disassembly and Assembly, KENR6052 for the removal and installation of the oil pump. |
Image1 |
SERVICE CLAIM ALLOWANCES
Submit a claim for the engines reworked in dealer parts stock and/or dealer exchange inventory. |
*******Group 1******* | ||||||
0-24 mo |
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25-60 mo |
NOTE: This is a 12.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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*******Group 2******* | ||||||
0-24 mo |
||||||
25-60 mo |
NOTE: This is a 12.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |