PRODUCT SUPPORT PROGRAM FOR REPLACING THE OSCILLATING HITCH BEARING ON CERTAIN 740B AND 740B EJ ARTICULATED TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OSCILLATING HITCH BEARING ON CERTAIN 740B AND 740B EJ ARTICULATED TRUCKS

Usage:

TEBE2831-03

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17Mar2015

(Revised 14Apr2015)

D350

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE OSCILLATING HITCH BEARING ON CERTAIN 740B AND 740B EJ ARTICULATED TRUCKS
7113		PS61290

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61290" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 17Mar2015 (Revised 31Mar2015) Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

31Mar2017

PROBLEM

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The existing oscillating hitch bearing and related components could fail and/or experience premature wear on certain 740B and 740B EJ Articulated Trucks operating in severe environments.

AFFECTED PRODUCT

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Model	Identification Number
740B	T4R00321, 482, 489, 493, 706-707, 728-729, 747-749, 927, 936, 992, 1001-1002, 1006, 1053, 1058, 1063-1064, 1066-1067, 1071-1072, 1094-1095, 1098, 1106, 1127-1129, 1146-1147, 1165-1166, 1286, 1290, 1347, 1351, 1357, 1362, 1365, 1442-1446, 1481-1483, 1487-1488, 1499, 1501, 1503, 1762, 1779, 1785, 1795, 1797, 1828, 1972, 2017, 2050, 2052, 2054, 2056, 2058, 2060, 2062, 2064, 2066, 2096-2097, 2147, 2184-2185, 2240, 2256, 2268, 2307-2308, 2312-2319, 2349, 2351, 2355, 2362, 2372, 2374, 2701, 2712, 2720-2721, 2730-2732, 2738-2739, 2746-2747, 2749, 2792-2795, 2800-2802, 2804, 2809-2813, 2817-2818
740B EJ	T4S00332-00337

PARTS NEEDED

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Qty	Part Number	Description
1	2U5388	SEAL V RING S SE
1	3P0647	SEAL-O-RING
8	3U9657	SEAL-FACE
4	6V5002	BEARING-ALIGNING
8	7F2122	SEAL-O-RING
1	9X7358	SEAL-O RING
1	1564078	PIN-HITCH
1	1564081	WASHER
1	1564083	SPACER
1	1564087	SPACER
4	1745578	PIN-TAPERED
1	3016946	BEARING-ALIGN
1	3016948	SLEEVE-TAPER
1	3016951	PIN-HITCH
2	3321648	BEARING-ALIGN
3	4152783	BOLT-HEX HEAD
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as required and replace with same parts.

Note dimensional wear on components.

Identify the location and orientation of the Bearings and Pins. See rework procedure for labeling instructions.

Create a SIMS entry with photos of removed parts per each machine.

Refer to SEPD1688, "Procedure for Removal and Installation of the Bushing for the Oscillating Hitch" for removal and installation instructions.

Severe environments are environments with an increased likelihood of contamination or degradation of the lubricating capacity of the grease.

Refer to Operation and Maintenance Manual(SEBU8345), "Maintenance Interval Schedule" for proper grease and greasing intervals.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-7500 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
7501-10000 hrs, 37-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 23.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Label for each part:

Part Number:
Machine S/N:
Hours:

Failed Part Marking (use paint pen / permanent marker)

Hitch Pin (Upper):
Orientation (Arrow towards the front of machine)

Hitch Pin (Lower):
Orientation (Arrow towards the front of machine)

Steering Pins:
Orientation (Arrow towards the front of machine)

Example of upper hitch pin marking

Image1.2.1

Hitch Bearing (Lower / Upper):
Mark as "Lower" or "Upper" bearing. (L) or (U)
Orientation (Arrow towards the front of the machine)
Identify top side of the bearing (on end face). (T)

A-Frame Bearing:
Orientation (Arrow towards the front of the machine)
Identify top side of the bearing (on end face).(T)

Steering Bearings:
Mark as "Left side" or "Right side" bearing (Ls) or (Rs)
Orientation (Arrow towards the front of the machine)
Identify top side of the bearing (on end face). (T)

Example of upper hitch bearing marking: