PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OUTER WHEEL BEARINGS ON CERTAIN 797 OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OUTER WHEEL BEARINGS ON CERTAIN 797 OFF-HIGHWAY TRUCKS

Usage:

TEBE2815-04

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23Mar2015

(Revised 08Mar2017)

U-125

A-86

D-105

O-102

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FRONT OUTER WHEEL BEARINGS ON CERTAIN 797 OFF-HIGHWAY TRUCKS
4251 4006		PS52898

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52898" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 23Mar2015 (Revised 31May2016) Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

31Mar2017

PROBLEM

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The existing front outer wheel bearing can fail on certain 797 Off-Highway Trucks before planned component rebuild. A new front outer wheel bearing with improved service life is available.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
797B	JSM00123-00483

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*****Group 2*****
797B	JSM00484-00488
797F	LAJ00141-00522
797F XQ	WSP00100-00129

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4H6730	SEAL-O-RING
10	7X2584	BOLT-HEX HEAD
1	1521672	SHIM-PACK
1	1714746	CUP-SPL TAPERED
1	1744504	BEARING-CUP
1	2125026	BEARING-CONE
1	2892270	SEAL-O-RING
1	4229075	SEAL GP-DUO CONE
1	4229076	SEAL GP-DUO CONE
1	4345016	BEARING-CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4H6730	SEAL-O-RING
10	7X2584	BOLT-HEX HEAD
1	1521672	SHIM-PACK
1	1744504	BEARING-CUP
1	2125026	BEARING-CONE
1	2823848	BEARING-CUP
1	2892270	SEAL-O-RING
1	4229075	SEAL GP-DUO CONE
1	4229076	SEAL GP-DUO CONE
1	4345017	BEARING-CONE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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After a failure of a front outer wheel bearing, replace the existing 171-4743 Bearing ? Cone with a new 212-5026 Bearing ? Cone. Refer to the Service Manual if/as necessary.
Use normal magnetic plug inspection and SOS sampling procedures to document failure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 13-24 mo	40.0%	50.0%	0.0%	0.0%	45.0%	50.0%
12001-18000 hrs, 25-36 mo	7.0%	25.0%	0.0%	0.0%	70.0%	75.0%

NOTE: This is a 50.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 13-24 mo	40.0%	50.0%	0.0%	0.0%	45.0%	50.0%
12001-18000 hrs, 25-36 mo	7.0%	25.0%	0.0%	0.0%	70.0%	75.0%

NOTE: This is a 50.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.