PRODUCT SUPPORT PROGRAM FOR REPLACING THE MINESTAR DISPLAY ON CERTAIN 16M, AND 24M MOTOR GRADERS, 330C, 336E, AND 349E EXCAVATORS, 772B, AND 776D OFF-HIGHWAY TRACTORS, 777D, 777F, 777F OEM, AND 777G OEM OFF-HIGHWAY TRUCKS
Usage:
TEBE2862-02
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| 02Apr2015 |
| (Revised 04Jan2016) |
K022
K500
N030
N070
N074
K500
N030
N070
N074
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| After Failure Only (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE MINESTAR DISPLAY ON CERTAIN 16M, AND 24M MOTOR GRADERS, 330C, 336E, AND 349E EXCAVATORS, 772B, AND 776D OFF-HIGHWAY TRACTORS, 777D, 777F, 777F OEM, AND 777G OEM OFF-HIGHWAY TRUCKS |
|
| 7490 | PS52904 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52904" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02Apr2015 (Revised 10Sep2015) Service Letter. Changes have been made to the Title, Problem, Affected Product, and Service Claim Allowances. |
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TERMINATION DATE |
| 30Apr2016 |
PROBLEM
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| The existing MineStar Display backlights can fail on certain 16M, and 24M Motor Graders, 330C, 336E, and 349E Excavators, 772B, and 776D Off-Highway Tractors, 777D, 777F, 777F OEM, and 777G OEM Off-Highway Trucks. If the existing MineStar Display backlights fail, the remaining backlights will over illuminate and the night mode feature will not function. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 16M | B9H00405, 823 |
| 24M | B9K00402, 605 |
| 330C | KDD01007, 1078 |
| 330C L | DKY02136 |
| 336E L | BZY00834 |
| 349E L | TFG00710 |
| 772B | 64W00155 |
| 776D | AFS00086-00092 |
| 777D | 3PR00175 AGC00295, 300 |
| 777F | JRP01161, 3048-3049 |
| 777F OEM | JXP00162, 181, 205 WTK00111 |
| 777G OEM | T5A00105, 110 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4426475 | KIT-DISPLAY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| If display brightness is lowered, and areas of the screen remain illuminated at full brightness, replace the display. 1. Remove 355-9048 Display. 2. Replace with the 355-9048 Display from the 442-6475 Display Kit. Follow the display mounting instructions in REHS8809 or the machine specific assembly instructions when needed. |
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SERVICE CLAIM ALLOWANCES
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0-200 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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