PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION CYLINDER BEARINGS AND SEALS ON CERTAIN 740B ARTICULATED TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION CYLINDER BEARINGS AND SEALS ON CERTAIN 740B ARTICULATED TRUCKS

Usage:

TEBE2534-01

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09Jan2015

(Revised 25Feb2015)

K690

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING SUSPENSION CYLINDER BEARINGS AND SEALS ON CERTAIN 740B ARTICULATED TRUCKS
7201 7551 7540		PS90446

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90446" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Jan2015 Service Letter. Changes have been made to the Title, Problem, Parts Needed, Action Required and Service Claim Allowances.

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TERMINATION DATE

31Jan2016

PROBLEM

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The existing spherical bearings may fail to provide an adequate service life in certain 735B, 740B, and 740B EJ Articulated Trucks. In some application, the type of grease used to lubricate the bearings may contribute to premature failure.

AFFECTED PRODUCT

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Model	Identification Number
740B	L4E01762, 1773, 1795, 1800, 1830, 1968, 1976, 2123, 2131, 2150, 2156, 2162, 2182, 2207, 2211, 2213, 2215, 2217, 2219, 2221, 2223, 2323-2325, 2353, 2361, 2363, 2439, 2441-2442, 2445-2447, 2449, 2451-2452

PARTS NEEDED

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Qty	Part Number	Description
8	4392648	SEAL-SUSPENSION
4	4450282	BEARING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to UENR2011 Disassembly and Assembly 735B, 740B and 740B EJ Articulated Trucks Machines Systems, for removal and installation.

This letter specifies a 5% molybdenum grease as the application is designated as severe.

The Autolube log must be checked to determine empty reservoir status and log of times recorded empty.

The time parameters for low normal and heavy must be set to 15 minutes.
Refer to RENR6739 for setting parameters and empty reservoir status.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-12000 hrs, 37-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 16.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
This claim will only be paid if the Action Required have been carried out, specifically the type of grease, empty cylinder log and time parameter setting.

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