PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS

Usage:

TEBE2540-02

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22Jan2015

(Revised 23Mar2015)

J250
J570
J579

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING CELLULAR PRODUCT LINK DEVICES ON CERTAIN CATERPILLAR PRODUCTS
7610 7606 7620		PS44634

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44634" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 22Jan2015 (Revised 18Feb2015) Service Letter. Changes have been made to the Termination Date, Affected Product, and Rework Procedure.

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TERMINATION DATE

30Apr2015

PROBLEM

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The 2G network that the cellular Product Link devices are on will be no longer available in Vietnam after Jan 16th. All devices will stop reporting after this date.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320D	FAL03856, 10114, 10117-10118
320D 2	YEA00246, 335-338
329D	BYS02507-02508 WDK00260
773E	ASK00652-00656, 690-694, 938, 951-955, 1162-1164, 1167-1169, 1177-1180, 1226-1229 BDA01216
777D	FKR01063, 1550, 2204-2213, 2256-2258, 2269-2273, 2296, 2306-2311, 2316-2320, 2322, 2341-2345
D6R X	S6X01549, 1551

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*****Group 2*****
D3K XL	FFF01120
M313D	K3D00368, 372, 375

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
8	8T8729	PIN-CONNECTOR
12	8T8737	PLUG-SEAL
1	1552265	PLUG KIT-CONN
1	4674161	PL641 Cellular Radio Kit
1	4674163	PLE601 Network Manager Kit
1	4778375	PL641 Cellular Radio Flash File
1	4779931	PLE601 Network Manager Flash File
1	SOFTWARE	Engine Software (If Needed)
1	SOFTWARE1	Transmission Software (If Needed)
1	SOFTWARE2	Machine Software (If Needed)
1	SOFTWARE3	Implement Software (If Needed)
1	SOFTWARE4	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
8	8T8729	PIN-CONNECTOR
12	8T8737	PLUG-SEAL
1	1552265	PLUG KIT-CONN
1	4674161	PL641 Cellular Radio Kit
1	4674163	PLE601 Network Manager Kit
1	4778375	PL641 Cellular Radio Flash File
1	4779931	PLE601 Network Manager Flash File
1	SOFTWARE	Engine Software (If Needed)
1	SOFTWARE1	Transmission Software (If Needed)
1	SOFTWARE2	Machine Software (If Needed)
1	SOFTWARE3	Implement Software (If Needed)
1	SOFTWARE4	Monitor Software (If Needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the cellular device (PL421 or PL522) with a new telematics device (PL641 or PLE641).

Caterpillar Electronic Technician (ET) 2014C and VIMSpc 2011A or newer should be used to perform any software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 6.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 6.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to the Customer Site:

1. If you are replacing a PL522, review REHS8850 for all the tools required to perform the 2G-3G upgrade from a legacy Product Link to a PLE641. If you are replacing a PL421, review REHS9111.

Note: A ethernet service cable is required to flash the telematics device and radio.

2. Research the machine prefix in SIS and take a look at all associated service magazines and service letters that have been published.

3. Search the machine serial number in SIS and download all of the firmware files.

Note: As of 2014, Flash Files are no longer downloaded individually and are downloaded as a package.

At the machine:

1. Perform installation instructions REHS8850 when replacing a PL522 with a PLE641. Perform installation instructions REHS9111 when replacing a PL421 with a PL641. Make sure to follow the entire process until the device performs a successful communication check.

2. If the device is not communicating, refer to UENR5823 to troubleshoot a PLE641, and refer to UENR5824 to troubleshoot a PL641.

3. After the installation is complete, connect up to the machine using Cat ET, and take a Product Status Report (PSR).

4. After the PSR is finished, save an ECM replacement file for every single ECM. Go to Service -> Copy Configuration -> ECM replacement. Select Load from ECM for each ECM, and save each configuration to a secure location.

5. After all of the ECM replacement files have been saved, apply the flash file package through Winflash.

Note: As of 2014, flash files are no longer flashed individually per ECM, and are flashed as a package. Load the new FL3, and follow the screens to find which ECM to update.

6. Once the flash process is completed, reprogram the ECMs with the previously saved ECM replacement files. Go back to Service -> Copy Configuration -> ECM Replacement, and load each ECM replacement file separately. Then select the Program ECM option at the bottom left and apply the configuration to the correct ECM.

7. Once the installation is completed, contact your local PL administrator to deactivate the current legacy device by canceling the subscription from the VisionLink store and expiring the asset history.

Note: The PL administrator needs to log onto the the Trimble VisionLink Store, Select Asset Base tab -> Cancel Services tab-> fill in Asset Serial No -> Check select all-> Cancel Services.

For additional information please visit www.dealer.cat.com/pl

8. Wait one hour after the subscription is canceled. The PL Administrator must subscribe their new Telematics device. Log into PL Web and validate the equipment serial number and ownership in the Equipment Data System. In PL Web, select Control Center -> Services tab. Locate the equipment by the machine Serial Number. Confirm the customer, equipment data, and desired subscription level. Additional information and training can be located at www.dealer.cat.com/pl

Note: The wait time may vary during different times of the day.