PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB DOOR LATCH ON CERTAIN 775G OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB DOOR LATCH ON CERTAIN 775G OFF-HIGHWAY TRUCKS

Usage:

TEBE2565-00

23Jan2015


Q630
X260

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB DOOR LATCH ON CERTAIN 775G OFF-HIGHWAY TRUCKS

7308
PS90450
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS90450" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Jul2015

PROBLEM

Multiple failures on the cab door handle/latching parts on certain 775G Off-Highway Trucks have been reported. Reports of door handle bent and hitting the door panel. Also reports of the rod, to the latch, and bracket bending keeping the door from unlatching.

AFFECTED PRODUCT

Model Identification Number
775G  RFM00353-00357, 390-391

PARTS NEEDED

Qty

Part Number Description
1 4681132 LATCH AS-LH
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace existing door latch with the 468-1132 Latch Assembly.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-800 hrs,
0-6 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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