PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRESSURE SENSOR GROUP INSTALLED ON THE FRONT AND REAR SUSPENSION GROUPS ON CERTAIN 775F, 775G, AND 777G OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRESSURE SENSOR GROUP INSTALLED ON THE FRONT AND REAR SUSPENSION GROUPS ON CERTAIN 775F, 775G, AND 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE2491-01

17Dec2014
(Revised 25Mar2015)


U067
U245

 
Containment -
After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PRESSURE SENSOR GROUP INSTALLED ON THE FRONT AND REAR SUSPENSION GROUPS ON CERTAIN 775F, 775G, AND 777G OFF-HIGHWAY TRUCKS

7777 1408 1439 7227 7200
PS61278
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS61278" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 17Dec2014 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

31Dec2016

PROBLEM

The 2213417/">221-3417 Pressure Sensor on the rear and front suspension groups on certain 775F, 775G, and 777G Off-Highway Trucks may fail its electronic circuit.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
775F  DLS00951, 1085-1086, 1092-1094, 1098-1101, 1104-1107, 1263-1264, 1266-1267, 1269-1273, 1275-1283, 1558-1560
*******Group  2*******
775G  RFM00271-00286, 461-470, 473-492, 496-501, 522-525, 543-544, 547-548, 551, 553-554, 556-559
*******Group  3*******
777G  TNM00514, 516, 518, 520, 532, 534-535, 538, 552, 576-577, 580-581, 612, 614, 622, 676-677, 682, 770-776

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 2213417 SENSOR GP-PRESS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 2213417 SENSOR GP-PRESS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 12% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 2213417 SENSOR GP-PRESS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing sensor with a 2213417/">221-3417 Pressure Sensor.

Reference: Service Magazine, SEPD1792, "Pressure Sensors With Improved Design Are Now Used On Certain Cat Products"

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-30000 hrs,
0-69 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs,
0-41 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-16000 hrs,
0-37 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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