PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN D6R, D7R, D8R, D6D, D6H, D7H, D6T, D7E, D7G, D8K, D8L, AND D8N TRACK-TYPE TRACTORS, 561D, 561H, 561M, 561N, 572G, 572R, 583K, 583T, 587T, PL83, AND PL87 PIPELAYERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN D6R, D7R, D8R, D6D, D6H, D7H, D6T, D7E, D7G, D8K, D8L, AND D8N TRACK-TYPE TRACTORS, 561D, 561H, 561M, 561N, 572G, 572R, 583K, 583T, 587T, PL83, AND PL87 PIPELAYERS

Usage:

TEBE0304-05

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05Sep2013

(Revised 30Sep2014)

U-401

A-274

D-332

O-335

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN D6R, D7R, D8R, D6D, D6H, D7H, D6T, D7E, D7G, D8K, D8L, AND D8N TRACK-TYPE TRACTORS, 561D, 561H, 561M, 561N, 572G, 572R, 583K, 583T, 587T, PL83, AND PL87 PIPELAYERS
7490 7610 7601 7603 7620 733T		PS44007

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44007" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 05Sep2013 (Revised 14Apr2014) Service Letter. A change has been made to the Termination Date.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain D6R, D7E, D7R, D8R, D6D, D6H, D7H, D6T, D7G, D8K, D8L, and D8N Track-Type Tractors, 561D, 561H, 561M, 561N, 572G, 572R, 583K, 583T, 587T, PL83, and PL87 Pipelayers.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D6R	9ZS00462 DMP00232
D6R LGP	8TM00602 9PN00490, 541, 687, 706, 1771, 1880
D6R XL	5LN01033, 1663, 2272, 2534, 2648, 2795, 2835, 2963, 3135, 3228, 3420, 3530, 3603
D7R	5MR00409, 435
D7R	2EN00388, 397, 529, 588, 798, 811, 890, 980, 994
D7R LGP	3DN00341, 400, 402
D8R II	6YZ00335, 459, 514, 530, 545, 574, 623, 628, 796, 822, 839, 859, 883, 1104, 1123, 1265, 1282, 1292, 1515, 1539, 1553, 1579, 1612, 1730, 1796, 75013 AKA00501, 510, 529, 546, 564, 656, 678, 694, 845, 852, 887, 889-890, 971, 1079, 1081, 1083, 1133, 1152, 1160, 1231

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*****Group 2*****
CW34 LRC	J3H00132
D6D	06X00504, 1072
D6H LGP	6FC00577
D6H XL	9KJ01302, 1445
D6R II	AFM00151, 158, 163, 183 BNL00502, 509 BRJ00149, 199 FDT00222
D6R II LGP	ADE00128, 194, 214, 223, 368, 461, 493, 499, 564, 590-591, 803, 808, 813, 839, 858, 898, 981, 992, 1019, 1147, 75001 BNC00272, 282, 318, 373
D6R II XL	AAX00092, 127, 135, 167, 443, 584, 591, 640, 660, 717, 752, 876, 900, 972, 1010, 1068, 1072, 1076, 1153, 1185, 1222, 1250, 1271, 1297, 1317, 1407, 1507, 1523, 75001 AGM00104 BMY00460, 525 BRZ00121, 503, 583
D6R II XW	AEP00208, 232, 403, 415, 432, 442, 510-511, 521, 555, 565-566, 584, 592, 667-668, 743-744, 773, 791-792
D6R III	GMT00174
D6T LGP	JRW00151-00153, 162, 164-165, 175, 183, 186, 199, 252, 313, 352-353 ZJB00002, 153, 155-157, 160, 171, 179, 186, 190, 197, 199-200, 202, 209, 228, 233, 235-236, 244, 246, 278, 312-316, 326, 356-357, 369, 372-373, 375-381, 384-385, 391, 395-396, 398, 402, 408, 411, 417, 420, 422, 431-432, 454-455, 464-465, 471, 477, 481, 487, 489-490, 492-493, 502, 511, 529, 541-542, 546, 558, 573, 1054, 1068, 1082, 1089, 1092-1094, 1100-1101, 1103, 1105, 1107, 1110, 1116, 1119, 1125-1127, 1133, 1137-1138, 1140, 1146-1149, 1151-1161, 1181-1184, 1188, 1190, 1197, 1201, 1216, 1224, 1226-1227, 1229-1232, 1255, 1261, 1265, 1274-1275, 1277, 1281-1285, 1290, 1292, 1294-1298, 1300-1301, 1310, 1318, 1320, 1333, 1341, 1343, 1347, 1366, 1368, 1370, 1403
D6T LGP OEM	PLR00100, 102, 104-106, 109, 111, 122-123, 126, 128-129, 133-134, 136, 139, 143-145, 511-512, 516-518, 520, 522-525, 527-535, 539, 550
D6T LGP PAT	EJJ00226, 228 KSB00228, 231, 236, 239, 241, 247, 252-253, 257, 269, 272-273, 287-288, 300, 307-308, 310, 316, 318, 325, 327, 335-336, 338, 354-356, 360, 366, 370-371, 375, 377, 383-384, 388, 392, 397, 400-401, 404, 415, 417, 419, 421, 423, 442, 462, 488, 490, 493-494, 496-497, 499, 501, 508, 513, 527, 1127, 1129, 1133, 1139, 1142, 1144, 1150, 1155-1156, 1159, 1165, 1168, 1175, 1188, 1194, 1196, 1200, 1215, 1225-1226, 1228-1229, 1251-1253, 1268, 1279-1284, 1286, 1288, 1295, 1301, 1313, 1317, 1319, 1324, 1327-1328, 1331, 1352, 1354, 1398, 1409, 1420-1422, 1424, 1434, 1438-1440, 1444-1445, 1452-1453, 1457, 1460, 1462, 1470-1473, 1477, 1479-1481, 1484, 1494, 1496, 1514, 1519, 1524, 1526, 1528, 1532, 1581, 1599
D6T XL	GMK00109, 111, 121-122, 166, 203-204, 206, 211, 220, 243, 249, 258-260, 262, 270, 275-276, 290, 320, 326, 346-348, 365, 375-378, 380, 397, 399, 403, 408, 417, 427, 431, 434, 450, 454, 475, 490, 496, 527, 558, 623, 625, 644, 648, 652, 695, 723, 733-735, 737, 744, 760, 774, 787, 1001, 1005, 1011-1012, 1019, 1033, 1035-1036, 1046, 1059, 1082, 1098, 1118, 1121, 1142, 1144, 1153, 1164-1165, 1174, 1177, 1180, 1185, 1190, 1200, 1212, 1257, 1265-1266, 1353, 1361 TSM00109, 116, 123, 125-128, 130, 134, 144, 170, 174, 193, 199-201
D6T XL PAT	DTD00188, 192, 195, 198, 213, 217, 219, 221-222, 232, 235-236, 240, 246, 252, 260, 276, 1076, 1080, 1095, 1123, 1147, 1166, 1178
D6T XW	SLJ00128, 135, 142, 149, 160, 166, 169, 173-179, 182-183, 185, 189, 194-196, 200-201, 214, 218, 226, 229, 236, 242, 259-261, 265-267, 269, 271-274, 276-277, 283-284, 290, 294, 301-302, 304, 323, 329, 332, 334, 343, 347, 352, 354, 371, 374, 376-377, 380, 1032, 1047, 1065, 1070, 1093-1094, 1106, 1112, 1116, 1123-1124, 1152, 1157, 1163, 1174
D6T XW PAT	RCW00203, 206-207, 210, 214, 221, 243, 249, 253, 257, 262, 267-269, 282, 287, 289, 295, 297-298, 303, 308-309, 313, 326, 335-336, 338-339, 343, 349-350, 354, 356-357, 360, 366-368, 373, 378, 390, 392-393, 1105-1106, 1111, 1115-1116, 1122, 1132, 1135, 1137, 1139, 1142-1143, 1151, 1156, 1171, 1194, 1199, 1202-1203, 1212-1215, 1225-1227, 1235, 1244, 1271, 1296, 1318-1319, 1326, 1332, 1340, 1352, 1362, 1364, 1378-1380, 1384
D7G	65V08359 72W00534 92V08743
D7H	5BF05993
D7H LGP	80Z00659
D7R II	AEC00535, 548, 672, 743, 864-865, 888, 910, 925-926, 957, 963, 1574, 1605, 1622, 1677, 1735, 1788-1789, 1807, 1817-1818, 1830, 1833, 1852, 1869, 1948, 1988, 2026, 2030, 2037, 2073, 2094, 2106, 2110-2112, 2122, 2132-2133, 2162, 2179-2181, 2194, 2231, 2259, 2286, 2296, 2351-2352, 2406, 2408 BNM00524 BNX00734, 903 BRM00529, 535, 540, 585, 609, 616, 840-841, 844, 848, 858, 880, 885, 889, 898-899, 902, 904, 937-938, 946, 1007-1008, 1025-1027, 1050, 1055, 1074-1075, 1080-1083, 1085-1087, 1100-1101, 1114, 1123, 1180-1181, 1188, 1192, 1210, 1212, 1214
D7R II LGP	ABJ00536, 553-554, 560, 583, 590, 642, 1502, 1523-1524, 1562, 1564, 1579, 1582, 1594-1597, 1608, 1673, 1683, 1687, 1689, 1699-1701, 1711, 1713, 1715, 1717, 1722, 1749, 1752
D7R II XR	AGN00636, 808, 811, 844-845, 967-968, 1545-1546, 1555-1556, 1572-1573, 1654-1655, 1663, 1703, 1731, 1770, 1811-1812, 1830, 1838, 1843, 1846, 1848, 1869, 1878, 1884-1885, 1889, 1893, 1895, 1903-1904, 1906, 1925, 1929, 1935, 1943, 1947, 1952, 1955, 1958-1961, 1970, 1972-1973
D8K	77V11631
D8L	53Y01967, 2168, 2908
D8N	5TJ02549, 2596
D8R	7XM00680, 1231, 1410, 1428, 1489, 2112, 2131, 2395, 2756, 2816, 3205, 3229, 3385, 3608, 4104, 4124, 4158, 4187, 4520, 4534, 75015-75016 9EM06240, 7141, 7575
D8R II	6YZ01094, 1153, 1275, 1289, 1301, 1345, 1353, 1396, 1447, 1458, 1502, 1546, 1584, 1658, 1668, 1732, 1834, 1843-1844, 1930, 1948, 1973, 1988, 2005, 2007, 2026, 75011 AKA00714, 834, 846, 858, 1005, 1228, 1267

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*****Group 3*****
572R	2HZ00303, 321 AAC00300

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*****Group 4*****
561D	54X00253, 474, 500, 544, 549, 594, 651, 666, 780-781
561H	6NL00369
561M	1KW00251
561N	TAD00103, 108-111, 114
572G	40U00925, 951
572R II	DSC00224, 249, 376, 387-388, 413, 424, 430, 456-457, 462, 466, 471, 480, 485, 487, 498-499, 502, 504, 513, 518, 522-524, 527, 529, 531-532, 537, 545
583K	78V00455
583T	CMX00183-00184, 189, 198-199, 202-203, 216, 240-241, 246-248, 250, 260, 262, 265, 268, 272, 274, 285-286, 311-312, 325-328, 406-408, 415, 420-421, 425, 428-429, 465-466, 468-469, 478, 488, 505-508, 510, 514, 517-518, 539
587T	FAT00282, 289-290, 339-350, 353, 355-356, 359, 362, 364, 376-377, 386, 407-409, 426, 429, 432-433, 436-437, 439, 441, 449, 455, 457, 459, 469-471, 477-479, 482-484, 488-489, 491-494, 498, 501, 504-505, 508-519, 523, 530, 536, 539, 547, 560, 570-573, 583
PL83	KSD00120, 147-148, 154-159, 161-174
PL87	KKJ00149, 176-178

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*****Group 5*****
D7E	MDB00120-00121, 124, 133, 149, 151-153, 173, 185, 204, 207, 210, 214, 224, 235, 238, 242, 269 TAN00465, 491, 1204, 1222, 1255-1256, 1269, 1271, 1285, 1289, 1294-1295, 1297, 1326
D7E LGP	SCG00123, 136, 139, 150, 154, 158-159, 168-169 TJA00438, 461, 485-486, 1140, 1142, 1144, 1147-1149, 1158-1161, 1173, 1176, 1183

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2262885	EMS Software
1	2524501	EMS Hardware
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	2262885	EMS Software
1	2524501	EMS Hardware
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3363566	PL121SR (Analog) Software
1	3886464	PL300 Software for D7E
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest Product Link software from SIS WEB, it is possible that the displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine. If you are updating a PL321 on a D7E, please refer to Image 1.2.2 for the correct flash file.

Image1.2.1

Image1.2.2

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.