Usage:
06Jan2014 |
(Revised 06Mar2014) |
Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN 725, 730, 735, 735B, 740, 740B, 740EJ, D250E, D25C, D350E, AND D400E ARTICULATED TRUCKS |
|
7606 7620 | PS44151 |
NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44151" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
NOTE: | This Revised Service Letter replaces the 06Jan2014 Service Letter. Changes have been made to the Affected Product. |
TERMINATION DATE |
31Jan2015 |
PROBLEM
There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 725, 730, 735, 735B, 740, 740B, 740EJ, D250E, D25C, D350E, and D400E Articulated Trucks. |
AFFECTED PRODUCT
Model | Identification Number |
*******Group 1******* | |
D250E II | 4PS00251, 265, 286 |
D350E II | 2XW00194, 323, 366, 382, 405 |
D400E II | 8PS00485, 603, 650, 652, 725, 772, 784 APF00274-00275, 322-324 |
*******Group 2******* | |
725 | AFX00292, 332, 616, 659, 754, 770, 832, 894-895, 982, 1111, 1152, 1177, 1253, 1371, 1495, 1500, 1536, 1572, 1611 |
730 | AGF00195, 215, 223, 248, 264, 275, 435, 473, 737, 749, 763, 822, 825, 833-834, 852, 864, 918, 967, 970, 1005, 1014, 1045, 1047-1048, 1064, 1259, 1270, 1279, 1333, 1358, 1370, 1433, 1451, 1475-1476, 1486 |
735 | AWR00223, 312, 391, 594, 598, 636, 643, 729, 826 |
735B | L4D00368, 382-383, 391-404, 406-408, 415-416, 425-426 T4P00258, 269, 275-277, 287, 295-299, 301-302, 304, 313, 316-317, 331, 354, 362-364, 366, 379-380 |
740 | AXM00294, 514, 525, 662, 735, 759-760, 767, 787, 794, 836, 947, 956, 1024, 1059, 1085, 1180, 1297, 1358-1359, 1363, 1376, 1396, 1473, 1506, 1552, 1605, 1626, 1703, 1717-1718, 1723, 1731, 1733, 1745, 1758, 1787, 1799-1801, 1807, 1810, 1842, 1847, 1854, 1863, 1879, 1881-1882, 1889, 1938, 2008, 2033, 2041, 2064, 2130, 2137 B1P00158, 174, 215, 224, 261, 263-264, 287, 292-293, 305, 308, 311, 371, 393, 420, 452, 454, 468, 506, 511, 523-524, 531, 536, 538, 567, 613, 651, 656-657, 664, 689, 766, 796, 821, 840, 851, 952, 959, 1001, 1025, 1030, 1032, 1060, 1081, 1085, 1110, 1153, 1155, 1171, 1199, 1214-1216, 1239, 1258, 1282, 1297, 1347, 1351-1353, 1355, 1362, 1365, 1372, 1393-1394, 1399, 1402-1403, 1407, 1409, 1423, 1445, 1452-1453, 1458, 1460, 1463, 1467-1468, 1470, 1479, 1482, 1492, 1526, 1549, 1558, 1666, 1691-1692, 1706, 1730, 1823, 1853, 1867, 1898-1899, 1904-1905, 1941, 1947, 1985-1986, 2023, 2034-2035, 2089, 2137, 2140, 2151, 2178, 2191, 2197-2198, 2215, 2243-2244, 2262, 2267, 2269-2270, 2278, 2282, 2304-2305, 2314, 2326, 2329, 2338, 2397, 2452, 2524, 2536, 2541, 2546, 2551, 2554, 2579, 2589, 2617, 2635-2636, 2641, 2643-2644, 2701, 2704, 2750-2752, 2768-2771, 2775-2778, 2785, 2809, 2831, 2836-2837, 2839, 2843-2844, 2887, 2891, 2904, 2931, 2934, 2936-2939, 2946, 2965, 2970, 2972, 2982-2986, 3002, 3007-3010, 3036, 3071, 3076, 3083-3084, 3102, 3107, 3109, 3115, 3147, 3150, 3180, 3189, 3199, 3201, 3221-3222, 3250-3252, 3293, 3295-3296, 3322-3323, 3328-3329, 3343, 3346, 3351, 3353-3354, 3357-3360, 3362-3367, 3369-3370, 3374, 3376-3380, 3410-3415, 3422-3424, 3445-3447, 3452-3453, 3455, 3459-3460, 3463-3464, 3471-3474, 3494, 3514, 3527, 3545-3547, 3549-3554, 3559-3560, 3563-3566, 3571-3576, 3598, 3620-3623, 3629-3630, 3661, 3669-3670, 3674-3679, 3686-3689, 3694-3697, 3703-3706, 3708-3710, 3714, 3716, 3724, 3750, 3803-3804, 3806, 3850, 3866, 3879, 3888, 3890-3895, 3902, 3920, 3935, 3978, 3980, 4011, 4013-4014, 4138, 4160, 4164-4166, 4170, 4173-4174, 4181, 4183, 4187-4191, 4196, 4199-4201, 4225-4227, 4233, 4308-4310, 4314-4316, 4319, 4325-4328, 4330, 4332-4333, 4350, 4355, 4363, 4368-4370, 4373-4376, 4386-4387, 4392, 4395-4396, 4407-4409, 4418-4419, 4429-4431, 4444-4445, 4476-4479, 4484-4485, 4499, 4504-4505, 4519, 4523, 4528, 4545-4546, 4548, 4570, 4584-4585, 4592-4594, 4618, 4624, 4626, 4629, 4632-4634, 4656, 4681-4682, 4690-4691, 4695-4697, 4701, 4765-4767, 4775, 4778, 4781, 4785-4786, 4788-4789, 4793, 4795-4797, 4802-4804, 4806-4808, 4813-4816, 4825-4829, 4831-4832, 4838-4840, 4846-4847, 4880, 4892, 4899-4901, 4904-4906, 4921, 4937, 4939-4940, 4946-4947, 4975-4976, 4979-4980, 4986-4991, 4995-5001, 5008, 5022-5024, 5044-5046, 5070, 5092-5096, 5163-5165, 5192, 5199, 5202, 5224, 5233, 5243-5244, 5250-5253, 5294-5296, 5303, 5331-5332, 5345-5346, 5369, 5384-5385, 5391, 5404, 5406, 5408, 5428-5429, 5433-5434, 5437-5438, 5446, 5466, 5472, 5480, 5489-5490, 5501, 5510-5511, 5532, 5535, 5567-5568, 5581, 5595, 5599, 5604, 5606, 5616, 5626-5627, 5634, 5649, 5683, 5715, 5720, 5725, 5737, 5739-5740, 5782, 5798, 5805, 5812, 5815, 5817, 5820, 5847, 5853, 5860, 5864, 5875, 5877-5878, 5887, 5894, 5904, 5906, 5909, 5911, 5917, 5930, 5934, 5945-5946, 5954, 5957, 5960, 5963, 5968, 5977-5978, 5990-5991, 5994, 6006, 6011, 6027, 6036-6037, 6046-6050, 6056-6057, 6060, 6064, 6070, 6073-6074, 6078, 6082-6083, 6086, 6090-6093, 6096, 6102-6103, 6119, 6145, 6149-6150, 6161, 6174, 6188, 6207-6210, 6214, 6230, 6236-6240, 6260, 6268-6269, 6289-6291, 6299-6301, 6307-6308, 6310-6311, 6324, 6327-6328, 6339-6341, 6344, 6346, 6350, 6353-6354, 6357-6359, 6361, 6367-6368, 6370-6371, 6377, 6384, 6388-6389, 6399, 6404, 6406-6407, 6409-6411, 6455, 6460, 6467-6469, 6483, 6485-6488, 6505, 6508, 6517, 6520, 6530, 6533, 6553, 6555-6557, 6563-6569, 6572-6574, 7164, 20676 |
740B | L4E00374, 376, 379, 385, 390, 392-393, 396, 401-402, 405, 411-412, 429-430, 434-435, 440, 446-447, 451, 454-455, 465, 468, 471, 477, 482-483, 485, 490-491, 497, 500, 507-509, 512, 514, 529, 535, 546, 550, 558, 560, 563, 570, 573, 575-576, 584-587, 589, 593, 607-610, 618, 636, 640, 642-643, 645, 647-648, 650-651, 654, 656-658, 660-664, 667-668, 670-671, 674, 679-682, 688-689, 698, 707-708, 710-712, 718, 722, 727-728, 734-735, 738, 741-746, 755-757, 760, 767, 772-774, 777, 779, 784-785, 788-789, 792, 796, 802-803, 805-806, 810, 812-817, 821, 824, 826, 828, 833, 837, 842-843, 848, 850-852, 857, 861-863, 866-868, 873-874, 879-882, 886, 891, 896-897, 901, 904, 909-910, 912, 917-920, 924-926, 928, 932-933, 945-948, 954, 957, 965-971, 996, 1010, 1026, 1028, 1030, 1033, 1035, 1038-1039, 1046, 1048, 1053, 1056, 1060, 1064, 1067-1070, 1074, 1076, 1095, 1103, 1106-1107, 1111, 1118, 1121, 1123-1126, 1129, 1136-1138, 1140, 1144-1145, 1149, 1155, 1163-1164, 1170, 1172-1173, 1180, 1204, 1220, 1237, 1243-1245, 1256, 1270, 1272, 1274, 1278-1281, 1285-1287, 1293-1297, 1307-1312, 1316-1317, 1324-1326, 1331-1333, 1339, 1342, 1346, 1357, 1373-1374, 1378, 1381-1382, 1387, 1389, 1400, 1403-1404, 1407-1408, 1429, 1433, 1442, 1445, 1452, 1457, 1467, 1485, 1489-1497, 1507, 1510, 1523, 1525, 1527, 1539, 1541-1542, 1544, 1546, 1549-1550, 1553-1555, 1558, 1562, 1565-1566, 1571, 1575, 1578, 1581, 1583, 1586, 1590, 1594, 1597, 1599, 1605, 1607, 1609, 1617, 1619, 1623, 1632-1634, 1636, 1641-1642, 1651, 1659, 1661, 1663, 1665, 1669, 1674-1675, 1695, 1701, 1704, 1706-1708, 1712, 1716, 1719, 1721, 1728, 1735, 1738, 1740, 1751, 1753, 1755, 1757, 1759, 1767-1768, 1802-1803, 1821, 1825, 1827, 1839, 1843, 1848, 1866-1867, 1869, 1873, 1881, 1886, 1901, 1904, 1917, 1936, 1949, 1951-1952, 1954, 1956, 1960, 1964-1965, 1967, 1969-1973, 1975, 1980, 1984, 1986, 1992, 1994, 1996, 2004, 2012, 2018, 2026-2027, 2029, 2031, 2033, 2078, 2098, 2107, 2114, 2154, 2173, 2215, 2220, 2235-2236, 2243, 2251-2268, 2278, 2296 T4R00265, 269, 272, 274, 276-279, 282-283, 287, 311, 315, 320, 329, 333, 339, 342-343, 349, 351-352, 354, 356-357, 359-360, 362-366, 368-371, 378, 383-385, 388, 394, 400, 403-404, 407-408, 411, 420, 423, 427, 431-433, 435-436, 438, 446-447, 450, 454, 460, 463-465, 467, 475, 478, 481-482, 493, 495, 501, 506-507, 511-512, 518, 524, 534-535, 539-541, 544-546, 551-552, 564-565, 567, 570, 575-576, 585, 597, 599, 604, 616, 622, 627, 640-641, 651-652, 654, 659-660, 669-671, 673, 680-681, 683, 690, 695, 702, 705, 708-709, 711-712, 718, 725-728, 735, 738-739, 741, 744, 747-749, 752-753, 761-762, 768-769, 773-774, 776-777, 783-784, 789, 792-793, 799-803, 806, 817, 831, 833, 836, 838-839, 843, 845-847, 850-853, 857-860, 868-869, 873-874, 876, 882, 886, 890, 898, 909-910, 914, 917, 920, 922-923, 929, 931-932, 934-935, 937-939, 951-952, 956-957, 960, 968, 970-973, 975, 977, 979, 982-984, 988-989, 995, 998-999, 1009-1013, 1017-1018, 1025, 1028-1029, 1033, 1037-1038, 1042-1043, 1049, 1054, 1057-1058, 1074-1075, 1090-1092, 1097, 1100, 1111-1112, 1115-1116, 1125, 1142, 1158, 1164, 1168, 1175, 1181-1184, 1186-1187, 1190, 1192-1194, 1196, 1199-1201, 1206-1208, 1210, 1217, 1221-1222, 1224-1225, 1229, 1252, 1259, 1267, 1269-1271, 1275-1276, 1287-1288, 1294, 1296, 1303, 1311, 1313-1314, 1318-1320, 1327-1328, 1331, 1337-1338, 1343-1344, 1355-1356, 1359, 1361, 1367-1368, 1370-1371, 1374, 1376-1377, 1379-1382, 1384-1388, 1399, 1405-1406, 1408, 1416, 1418, 1434, 1458-1459, 1461-1463, 1466, 1469, 1472, 1474-1475, 1479, 1505-1508, 1526, 1530, 1534, 1538-1539, 1544, 1547-1548, 1562, 1585-1586, 1593, 1595, 1597-1599, 1601, 1617, 1626, 1641, 1644, 1649-1650, 1659, 1690-1691, 1714, 1724, 1728, 1731, 1770, 1800, 1804, 1840, 1842-1843, 1845, 1851-1852, 1854, 1960, 1963-1964 |
740B EJ | L4F00384, 394-395, 403, 409, 417-419, 424, 426-428, 440, 481-482 T4S00275, 283, 288, 290, 299, 302-304, 313-315, 317, 319-320, 323, 325-327, 332-337, 346-347 |
740EJ | AZZ00273, 275-276, 283, 304, 316, 334, 357, 360, 373, 383 B1R00152, 157-158, 164, 179, 182-183, 189, 194, 197, 199-200, 202, 205, 217, 233-234, 263-269, 287, 289, 294, 299, 306-309, 314, 319, 321, 325, 345, 348, 372, 387, 394-396, 410, 420-421, 423, 431, 433-434, 446, 449, 452, 463, 480, 484-485, 487-488, 490-493, 497-500, 504-505, 514-519, 526-527, 535-540 |
D250E | 5TN00807 |
D25C | 9YC00701 |
D350E | 9LR00373, 516, 696, 716 |
D400E | 2YR01254 |
PARTS NEEDED
Qty |
Part Number | Description |
*******Group 1******* | ||
1 | 2362137 | EMS Software |
1 | 2524503 | EMS Hardware |
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
*******Group 2******* | ||
1 | 3363566 | PL121SR (Analog) Software |
1 | 4341356 | PL121SR (Digital) Software |
1 | 4426441 | PL522 Software |
1 | 4452631 | PL300 Software |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Update the software on the machine. Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates. Note: create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update. See attached Rework Procedure. |