PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 950F, 950G, 950H, 950K, 960F, 962G, 962H, 962H, 962K, 966E, 966F, 966G, 966H, 966H, 966K, 970F, 972G, 972H, 972K, 980C, 980F, 980G, 980H, AND 980K WHEEL LOADERS, IT62G, AND IT62H�I Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 950F, 950G, 950H, 950K, 960F, 962G, 962H, 962H, 962K, 966E, 966F, 966G, 966H, 966H, 966K, 970F, 972G, 972H, 972K, 980C, 980F, 980G, 980H, AND 980K WHEEL LOADERS, IT62G, AND IT62H�I

Usage:

TEBE0289-04

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09Oct2013

(Revised 23Oct2014)

U-495

A-340

D-409

O-413

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING PRODUCT LINK SOFTWARE ON CERTAIN 950F, 950G, 950H, 950K, 960F, 962G, 962H, 962H, 962K, 966E, 966F, 966G, 966H, 966H, 966K, 970F, 972G, 972H, 972K, 980C, 980F, 980G, 980H, AND 980K WHEEL LOADERS, IT62G, AND IT62H?INTEGRATED TOOLCARRIERS
7610 7620 7490 7606		PS44051

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44051" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Oct2013 (Revised 10Apr2014) Service Letter. Changes have been made to the Termination Date, and Affected Product.

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TERMINATION DATE

31Jan2015

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 950F, 950G, 950H, 950K, 960F, 962G, 962H, 962H, 962K, 966E, 966F, 966G, 966H, 966H, 966K, 970F, 972G, 972H, 972K, 980C, 980F, 980G, 980H, and 980K Wheel Loaders, IT62G, and IT62H Integrated Toolcarriers.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
950F I/II	4DJ00823
950F II	5SK02123, 2638
950G	3JW00238, 240, 261, 1684, 1840, 2251, 2748, 2768 4BS00405, 493
962G	4PW00267, 303, 401, 551, 563 6HW00324
966F	4YG00874
966F II	1SL01191, 1390, 2068, 2640, 3104 9YJ02236, 3426
966G	3PW01196 3SW00518, 596, 702, 749, 800, 1033, 1202, 1374, 1584 3ZS00398, 719, 723 8XW00783 9RS01287, 1548
970F	7SK00516, 553, 788, 988, 1003, 1033
972G	4WW00375, 560, 587, 802 6AW00510 7LS00193
980G	2SR00318, 815 9CM00409, 1579, 2118, 2176, 2222, 2227, 2329, 2345
IT62G	6PS00417

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*****Group 2*****
950G II	AXR00354, 358, 374 AXX00600, 667-668, 685, 782, 793, 898, 993, 1010, 1068, 1110, 1186, 1424, 1450, 1533, 1538, 1569, 1631, 1690, 1702, 1738, 1747, 1750, 1756, 1946, 1961, 1968, 2063, 2079 AYB00255 AYD00240 AYL00200, 316, 827, 940, 983, 1166, 1395, 2117, 2164, 2591 AYS00327, 361, 570, 621, 767-768 BAA00239, 350, 367, 379, 439, 466, 477, 510, 629, 716, 775, 845, 933, 1007, 1084, 1137, 1168
950H	JAD00199, 204, 287, 297-298, 300, 304, 345, 365, 395, 451, 520-521, 524-525, 530, 543, 582, 599, 601, 606-607, 618-619, 644, 646, 649, 656, 691-694, 701, 712, 719, 740, 762, 777, 789, 838-839, 845-847, 859-863, 870, 887-888, 910, 921, 942, 944, 988, 992, 999, 1015, 1018, 1031, 1050, 1057, 1064, 1090-1091, 1118, 1132-1133, 1139-1140, 1144, 1147, 1176, 1179, 1191, 1199, 1207, 1218, 1225, 1505, 1530-1532, 1534, 1547-1548, 1602, 1621, 1674, 1684-1686, 1693, 1695-1696, 1760, 1773, 1775-1776, 1823, 1838, 1887, 1919, 1952, 2086, 2111, 2121, 2142, 2146, 2148 M1G00188, 230, 306, 331, 372, 502, 749, 1219, 1323, 1357, 1361, 1363, 1368, 1384, 1388, 1391, 1523, 1554, 1556, 1559, 1565, 1593, 1642, 1676, 1686, 1694, 1711, 1744, 1748, 1752, 1783, 1798, 1800-1804, 1807, 1820, 1830-1831, 1839, 1842, 1847, 1851-1852, 1903, 1906-1907, 1949, 1959, 1961, 1966, 1970, 1978, 1981, 1993, 1995, 2038, 2040, 2043, 2052, 2069-2070, 2076, 2089, 2101, 2105, 2107-2108, 2111, 2113, 2134-2135, 2147, 2150-2151, 2158, 2181, 2185-2188, 2190-2191, 2193, 2200, 2202, 2219-2220, 2223, 2251, 2253, 2275-2276, 2283-2285, 2313, 2320-2321, 2330, 2347, 2357, 2364, 2383, 2399, 2419, 2423, 2809, 2825-2826, 2830, 2837-2840, 2842, 2846, 2852, 2865, 2868-2869, 2893, 2902, 2906, 2912, 2929-2931, 2933-2936, 2943, 2948, 2955, 2961, 2967, 2969, 2972, 2976-2978, 2992, 3031, 3037, 3046, 3051, 3060-3062, 3064, 3079-3083, 3108, 3169, 3187, 3208, 3211, 3213, 3215-3217, 3219, 3225, 3227, 3233, 3240, 3272, 3278, 3280, 3285, 3308, 3319-3320, 3325, 3345-3346, 3375, 3378, 3382, 3415, 3437
950K	J5M00198, 200, 244, 256, 280, 289, 306, 327, 339, 351, 354-355, 375, 382, 425 R4A00251-00252, 261, 263, 265, 281-282, 284, 286, 291, 293, 297, 312, 338, 359, 384, 387, 395, 399, 410, 437, 455, 461-462, 465, 467, 495, 507, 509, 514, 520, 523, 532, 542, 548, 565, 573-574, 576, 593, 602, 608, 610-611, 618, 620-621, 625, 630, 638, 653-655, 662-664, 674, 676, 691, 699, 713, 726, 761, 774, 777, 780-781, 784, 800, 815, 841, 849, 851-853, 930, 935, 943, 966-967, 976, 986, 991, 996-999, 1003, 1009, 1011, 1017-1020, 1022, 1027, 1029, 1031, 1035, 1038, 1042-1043, 1047, 1049-1050, 1053-1054, 1057, 1059, 1061, 1065, 1075-1077, 1083, 1090, 1093, 1108-1109, 1113-1115, 1118, 1139-1140, 1142-1144, 1146-1147, 1152, 1157, 1161, 1164-1166, 1191, 1193-1194, 1218, 1221, 1247, 1251-1252, 1257-1258, 1283, 1286-1287, 1290, 1295, 1306, 1313, 1338, 1340, 1349, 1357, 1370, 1372, 1378, 1401, 1419, 1450, 1475, 1478, 1480, 1497, 1515-1517, 1523, 2000, 2019, 2028, 2031
962G	3BS00274
962G II	AXS00382 AXY00229, 299, 315, 378, 439 BAC00241, 264, 328 BAD00297, 447
962H	M3G00210, 346, 353, 372-373, 376, 378-379, 394, 405, 408, 425, 434, 436, 472, 484-485, 493, 495, 509-510, 512, 514, 519, 533, 544, 548-549, 555, 561, 563-564, 590-595, 600, 606-607, 615, 618-627, 630-631, 634, 640, 645-650, 653, 656, 658, 663, 665, 667, 669, 675, 680-682, 686, 688-692, 694, 709, 711, 713, 715, 719, 721, 723-725, 727, 729-732, 734, 736, 741, 743, 745-746, 748, 751, 760, 762, 764, 772, 787, 790, 792, 794, 801, 805, 807, 813-814, 816, 818, 821, 823, 825-827, 1227, 1231-1234, 1236, 1240, 1259, 1271, 1279, 1282, 1286, 1296-1297, 1301, 1309, 1312, 1325, 1338, 1340, 1372
962K	T6A00282, 285, 289, 291, 302-303, 305, 307, 312, 319, 322, 340, 381, 385, 387, 390 X4T00293, 297, 327-331, 335-337, 340, 351, 365-374, 383, 387-388, 391, 402, 405, 407, 423
966E	94X03896 99Y05496, 6169, 6761
966G II	ANT00169, 215, 217 ANZ00391, 458, 501, 737, 743, 746, 793, 816, 841, 905, 927, 930, 985, 989, 1075, 1109-1110, 1155, 1163, 1185, 1209, 1226, 1228, 1285, 1306, 1319, 1330, 1371, 1422 AWY00399, 1114, 1185, 1431 AWZ00201 AXJ00671, 1391, 1432, 1664, 1763, 2341, 2445, 2806 AXL00383, 510, 530, 634, 697, 747, 756, 786
966H	A6G00321, 607, 747, 1104, 1443, 1486, 1489, 1536, 1564-1565, 1575, 1595, 1629, 1641, 1690, 1721, 1726, 1733, 1735, 1760-1761, 1767, 1788, 1801, 1896, 1966, 1990, 2123, 2141, 2143, 2198, 2243, 2330, 2346, 2385, 2399, 2422, 2443, 2558, 2606, 2623, 2681, 2690, 2698, 2701, 2704, 2715, 2785, 2839, 2845, 2858, 2964, 2980, 2983, 3020, 3068, 3071-3072, 3139, 3150, 3152, 3162, 3196, 3204-3206, 3228, 3256-3257, 3268, 3312, 3324, 3346, 3385, 3418, 3446, 3449, 3452, 3468, 3480, 3498, 3583, 3596-3597, 3601, 3605, 3609, 3614, 3617, 3632, 3641, 3664, 3667, 3671, 3678-3680, 3684, 3695-3696, 3714, 3731, 3749, 3790, 3864, 3877, 3880, 3882, 3918-3919, 3941, 3945, 3949, 3965, 3991, 4028, 4052, 4056, 5024, 5028, 5031, 5033, 5036-5040, 5043, 5056, 5058, 5062, 5068, 5072, 5075, 5101, 5119, 5144, 5152-5153, 5173, 5182, 5187, 5194-5195, 5209, 5226, 5235, 5248, 5260-5262, 5266, 5282, 5316, 5332, 5341, 5343, 5345, 5347, 5352, 5356, 5360, 5363, 5368, 5386, 5390, 5393, 5400, 5405, 5419, 5424, 5427, 5431, 5441, 5447, 5449-5450, 5474-5475, 5480, 5483, 5492, 5496, 5501, 5506, 5511, 5515, 5517-5518, 5522, 5529, 5532, 5559, 5570, 5575-5576, 5578-5579, 5583, 5585, 5597-5599, 5612, 5616, 5631, 5646, 5658, 5701, 5714, 5726, 5746, 5748, 5750, 5754, 5756, 5779-5786, 5798, 5807, 5809, 5813, 5821, 5827, 5856-5857, 5879, 5901, 5920, 5925, 5929, 5945, 5953-5954, 5956, 5969-5972, 5974-5975, 5980-5981, 5989, 5998-6000, 6016, 6020, 6026-6030, 6032-6034, 6036, 6039, 6043, 6045, 6047-6048, 6053, 6055, 6059 RYF00304, 310-314, 324, 328, 333-335, 353-354, 359, 387, 394, 396-397, 414-415, 424-427, 429, 431, 448, 450, 467, 483, 492, 499, 501-502, 508, 512, 514, 516, 521-522, 524-525, 532-535, 541-542, 546, 553-554, 556, 560, 570, 574-575, 586, 589, 604, 623-624, 629, 631, 638-640, 643-644, 647, 653, 664, 667-668, 670, 673-675, 683, 694, 701, 703, 1011, 1013-1014, 1018, 1027, 1029, 1031, 1050, 1054-1055, 1057-1058, 1080, 1087, 1110, 1112-1117, 1119, 1121, 1124, 1129, 1135, 1138-1139, 1141, 1143-1144, 1166, 1168-1169, 1172, 1180-1181, 1204, 1206-1207, 1211, 1213, 1230, 1232, 1265, 1278, 1297-1299, 1340, 1342, 1344, 1346-1347, 1349, 1351, 1354-1358, 1360-1363, 1366, 1375, 1393, 1399, 1409-1412, 1439-1440, 1442, 1458-1459, 1515, 1518 TAL00319-00322, 331-333, 336-337, 398, 409, 439-440, 461, 464, 468, 470-471, 474, 491-494, 496, 527-528, 533, 554, 557, 562, 568, 605, 610, 624, 641-642, 694, 803, 809-812, 855-856, 858, 909, 913-917, 988, 991, 994, 1002, 1014, 1017, 1022, 1034, 1042, 1063, 1065-1068, 1075-1079, 1098, 1103-1104, 1111, 1116, 1126, 1136, 1185, 1193, 1201, 1221, 1223, 1225-1227, 1235-1236, 1259, 1264, 1274-1275, 1289, 1299-1300, 1368, 1383, 1406-1407, 1422, 1429, 1440, 1442, 1501, 1503, 1511, 1513, 1515-1516, 1519, 1526-1527, 1537-1538, 1558-1559, 1573, 1578, 1585, 1672-1673, 1712, 1728, 2019, 2057-2058, 2076, 2078-2079, 2083, 2088, 2090, 2189-2190, 2197-2198, 2205-2207, 2305, 2374, 2387, 2418-2419, 2432, 2435-2436, 2564, 2608, 2642-2643, 2648, 2658-2660, 2724, 2742, 2756, 2765, 2768, 2773
966K	PBG00288-00289, 293, 295, 307, 309, 313, 317-319, 332, 344-345, 353-355, 358, 360-361, 363, 368, 379, 383, 386-388, 391, 394, 398-399, 405-406, 412-414, 419, 426, 430, 433-434, 438, 445, 453, 456-458, 466, 478, 481, 486-488, 493, 496, 499-501, 506, 508, 514, 519, 522, 525, 527-528, 532, 534, 537-539, 549-550, 552, 562, 568, 585, 606, 608-609, 611, 613-615, 619, 621, 624, 629, 631-633, 640, 643-644, 646-649, 657, 662-664, 666, 670-672, 676-679, 693, 695, 701-705, 721, 726, 730, 733-735, 743, 749, 753, 762, 776, 782-783, 786, 788, 794, 812, 822, 828, 830, 834, 951, 979 TFS00115, 121, 125, 141, 151, 158, 184, 199, 202, 206, 213, 225, 249, 251-252, 254, 272, 279-280, 295, 298, 305, 308, 320, 324, 326, 329, 332, 334, 339, 343, 347-348, 370, 373-374, 377, 384-385, 398, 400-401, 416, 418, 420, 432, 439, 443, 445, 454, 463, 465, 477, 479, 499, 507, 512, 514, 528, 533, 541, 553-554, 558, 565, 573, 591, 596-597, 599, 607, 621, 630, 633, 636, 642, 645, 655, 665, 669, 675, 679, 689, 702, 712, 722, 731, 735, 748-749, 755, 758-759, 767, 769, 771-773, 776, 799, 845-846, 901, 907, 915, 926, 953, 970-971, 976, 978, 981, 1022, 1043-1044, 1048, 1072, 1091, 1123, 1152, 1154-1155, 1157, 1172, 1179, 1282
966K XE	NGX00105, 209, 274-275
972G II	ANY00320-00321, 362, 381, 385, 391-393, 401, 404, 413, 440 AWP00182, 272, 315, 329, 349-350, 352, 359, 364, 372, 418, 454, 541, 547, 576, 599 AXC00451, 509, 564, 688, 701, 785, 1023 AXE00309, 313, 318, 331, 337, 339, 344, 349, 356, 361, 378-380 AXN00509, 588 AXP00179, 223, 231, 235
972K	PEM00267, 273, 282, 286, 289, 301, 304, 314, 316-318, 321, 326, 329, 338-339, 345, 358, 360, 368, 375, 380, 388-389, 400, 402, 413, 421, 432, 448, 451, 456, 462, 466, 474-475, 480, 485, 488, 490, 495, 500, 502, 506, 516, 518, 522, 525-527, 533-536, 540-541, 554, 566, 572-574, 577, 588, 597, 606, 608, 610, 616, 644, 653, 655, 658-659, 670, 675, 688, 693, 703 Z4W00128, 130, 139, 148, 154, 161, 165, 170-172, 174, 176-177, 192, 199-200, 203, 210, 212, 228-229, 232-233, 239, 243, 248, 251, 253, 257, 265, 267, 270, 274, 281, 285, 288-290, 292, 294-297, 302-303, 305-306, 327, 330, 332, 334-335, 351, 353, 362, 370, 373-375, 378, 382, 384, 386, 389, 391-393, 399, 403, 406-407, 410, 412, 415-416, 418, 424, 427, 430, 440, 442, 452-455, 459, 501, 519-520, 527-531, 534, 536, 554, 559, 561, 565-566, 569, 572, 576, 579-580, 593, 601, 603, 612, 620, 633, 646, 661, 714
980C	63X07957, 9631
980F	8CJ00947, 1094
980G II	AWH00229, 270, 324, 399, 409, 419, 559, 587, 601, 613, 619, 623, 626, 638, 700, 727, 743, 822, 891, 932, 1002, 1144-1145, 1161, 1213, 1282, 1307, 1336, 1388, 1424, 1498, 1514, 1549, 1552, 1564, 1569, 1633, 1665, 1669, 1717, 1720, 1736, 1749, 1770, 1860, 1946, 1973, 2012, 2026, 2034, 2038, 2101, 2142, 2149, 2161, 2186, 2361, 2383, 2391, 2395, 2409, 2488, 2502, 2506, 2512 AXG00342, 457, 687, 744, 873, 979, 1070, 1106, 1119, 1299, 1358, 1361, 1488, 1535, 1582, 1626, 1656, 1670, 1707, 1736, 1761, 1763 AYT00240, 293, 348, 395, 400, 405, 416, 470, 472, 500-502
980K	GTZ00139, 141-142, 144, 154, 159, 163, 171, 175, 191, 196-197, 199, 210-211, 217, 223, 228, 234, 241-243, 259, 261, 271, 273-274, 276, 280, 285, 287, 292, 297, 300, 303, 306, 309-310, 316, 319, 322, 327, 331, 333, 336, 346, 380, 382, 387-388, 391-392, 395, 397-399, 401-402, 408, 410, 412-413, 415, 421, 427-428, 436-438, 446, 448, 451, 455-458, 493, 574-576, 584, 616 W7K00309, 311-312, 323-324, 330, 332-333, 336, 340-341, 344, 346, 348, 352, 355, 360, 362, 364, 368, 372-373, 376, 382, 384, 386, 389, 395-396, 402, 406, 408, 414, 418-419, 421, 424-425, 428, 438-439, 445, 449-453, 478, 488, 496-498, 510, 513, 516, 519, 525, 527, 530, 532, 534-535, 547-552, 554-556, 560-562, 564, 566-570, 572, 574, 577-578, 580, 587, 589-590, 596-598, 605-606, 612-614, 618, 623, 626, 636-637, 646, 648, 653, 655, 660-661, 664, 672, 677, 682-683, 689, 692, 697, 699-700, 726, 728, 743, 749, 752, 754, 757, 761, 763, 767, 771, 776, 787, 793, 797, 804, 814, 817-819, 821, 825, 837-840, 869, 904-906, 914, 921-923, 926, 928, 936-937, 945, 947, 952, 956, 967-970, 973-974, 980, 984-985, 987, 989-992, 995, 1006, 1009-1010, 1018-1019, 1024, 1028, 1031-1032, 1036, 1049-1050, 1060, 1062, 1064-1065, 1072, 1086, 1088, 1103-1104, 1109-1111, 1115, 1123, 1131-1132, 1161, 1163, 1165, 1167-1168, 1174, 1177-1178, 1182-1184, 1193, 1200, 1213, 1218, 1224, 1226, 1228, 1230-1233, 1237, 1242, 1250, 1271, 1280, 1283, 1285, 1287, 1291, 1293, 1299, 1309-1312, 1323-1325, 1331, 1333, 1339, 1343-1344, 1346, 1348, 1360, 1364, 1463-1464, 1475, 1478, 1487, 1500, 1509, 1519-1520, 1527, 1530-1531, 1534-1535, 1550-1553, 1569-1570, 1583-1584, 1608-1609, 1614-1615, 1622, 1626, 1628, 1631-1632, 1653-1655, 1673, 1677, 1687, 1690, 1693, 1698, 1703, 1705, 1710, 1712, 1714, 1751, 1753, 1760-1761, 1800, 1805, 1807-1808, 1811, 1835, 1845, 1849, 1856, 1982, 1989, 2115
980M	KRS00283 N8T00227
982M	K1Y00220
IT62G	AYA00148, 168, 240, 285
IT62H	M5G00160-00161, 173, 176, 209, 229, 256, 272, 289, 293, 296, 298, 308-309, 315, 321, 325, 335, 350, 371, 378, 405-406, 422, 429, 433, 441, 446, 457, 459, 472, 475, 611, 613, 617, 620-623, 630, 633-634, 640, 642, 656, 662, 664-665, 676, 684, 686

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*****Group 3*****
950H	J5J00194, 282, 303, 338, 505, 511, 541, 593, 620, 629, 654, 658, 660, 680, 716, 719, 802, 842, 880, 927, 1042-1043, 1055-1056, 1079, 1171-1172, 1516, 1528, 1599, 1613, 1615, 1635, 1642, 1644-1645, 1647, 1650, 1652, 1655, 1658, 1660-1661, 1663, 1676-1677, 1679-1680, 1689, 1715, 1718 JLX00108-00109 K5K00195, 197, 203, 279, 310, 328-329, 332, 382, 391, 399, 419, 423, 463, 475, 478, 519, 536, 558, 571, 588, 590, 608, 642, 661, 685, 717, 742, 757, 785, 792, 851, 872, 892, 908, 930, 944, 953, 978, 996, 1040, 1058, 1076, 1082, 1113, 1128, 1153, 1166, 1203, 1224, 1243, 1305, 1332, 1336, 1346, 1404, 1468, 1479, 1483, 1509, 1512, 1518, 1525, 1582, 1586, 1625, 1653, 1752, 1769, 1789, 1860, 1963, 1975-1977, 1983, 1990, 1997, 2004, 2010, 2015, 2022, 2025, 2028, 2031-2032, 2049, 2051, 2057, 2067, 2082, 2093, 2099, 2103, 2111, 2116, 2138, 2141, 2150, 2168-2169, 2175, 2182, 2189, 2206, 2211-2212, 2257, 2274-2276, 2286, 2297, 2330, 2337-2338, 2341-2342, 2357, 2372, 2374, 2379, 2396, 2432, 2445-2446, 2451, 2455, 2457, 2459, 2470, 2487, 2500, 2504, 2510, 2513, 2518, 2540, 2545, 2549, 2554, 2566, 2568, 2570, 2573, 2575-2576, 2591, 2593, 2597, 2604, 2606-2607, 2609, 2611, 2613, 2628, 2630, 2633, 2638, 2650-2651, 2655, 2657, 2666, 2668, 2671, 2680, 2690, 2696, 2698, 2701, 2706, 2716, 2718, 2725, 2746, 2748, 2753, 2755, 2777, 2783, 2796, 2802, 2807, 2829, 2831, 2835, 2837, 2845, 2847, 2859, 2875, 2877, 2892-2893, 2897, 2899, 2912, 2915-2919, 2922, 2924, 2930, 2953, 2955, 2959-2960, 2966, 2968, 2975, 2981, 2983, 2987-2988, 2992, 2999, 3007-3008, 3011, 3017-3018, 3021-3022, 3027, 3029, 3033-3034, 3038, 3043-3044, 3052-3053, 3061, 3065, 3072, 3082, 3086, 3094, 3101-3103, 3107, 3125-3126, 3131, 3139-3143, 3152, 3171, 3175, 3177-3179, 3191-3192, 3197-3199, 3209, 3221, 3228, 3231, 3237, 3245, 3247-3248, 3251, 3253-3254, 3258, 3266, 3269, 3273, 3285-3286, 3295-3296, 3298, 3300, 3303, 3307, 3310, 3312, 3323, 3331, 3344, 3346-3348, 3350, 3360, 3373, 3375-3376, 3383-3384, 3395, 3398-3400, 3410, 3422, 3428, 3430-3431, 3440, 3443, 3445, 3456, 3465-3467, 3477, 3480-3482, 3494, 3504, 3513 N1A00176, 535, 663, 1015, 1074, 1115, 1185, 1279-1280, 1285, 1302, 1304, 1352, 1356, 1401, 1416, 1451, 1491, 1495, 1510, 1552, 1579, 1601, 1676, 1738-1739, 1745, 1750, 1765, 1768, 1865, 1867, 1891-1892, 1896, 1948, 1975, 2019, 2083, 2088, 2102, 2154, 2172, 2195, 2217, 2249, 2252, 2281, 2335, 2344, 2346, 2445, 2477, 2492, 2524-2525, 2527, 2535, 2549, 2583, 2597, 2639, 2645, 2650-2651, 2671, 2683-2684, 2713, 2717, 2720, 2726, 2739, 2753, 2756, 2760, 2762, 2836, 2872, 2875, 2894, 2901, 2908, 2960, 2970, 2992, 3009, 3042, 3064, 3066, 3087, 3098-3099, 3133, 3137, 3150-3151, 3206-3207, 3235, 3286, 3293, 4016, 4019, 4025, 4046, 4057, 4088, 4096, 4100, 4112, 4116, 4123-4124, 4129, 4132, 4134-4136, 4143, 4150-4152, 4173, 4199, 4218, 4226, 4235, 4241, 4249, 4251, 4256, 4261-4262, 4289, 4293, 4297, 4303, 4310, 4313-4314, 4332, 4357, 4362, 4367, 4381, 4385, 4389, 4393, 4407, 4412, 4415, 4418, 4420, 4435, 4450, 4452, 4463, 4497, 4501, 4509, 4516, 4544, 4559, 4579, 4589, 4604, 4606, 4618, 4624, 4636, 4642, 4664, 4688, 4703-4705, 4714, 4721, 4749, 4752, 4773, 4776, 4778, 4783, 4802-4803, 4811, 4813, 4823, 4827, 4843, 4861, 4864, 4867, 4870, 4881, 4884, 4895, 4911, 4925-4926, 4935, 4937, 4939-4940, 4974, 5002, 5009, 5011, 5034, 5036, 5048, 5056, 5060, 5068, 5078, 5098, 5104, 5108-5109, 5111, 5115-5116, 5135, 5137
962H	J6J00266, 302 K6K00121, 139, 146, 289, 339, 353, 378, 380, 401-403, 406, 408, 410-412, 414-415, 417, 423, 425, 435, 443, 459, 464, 474, 484-485, 487-488, 490, 496-497, 499-500, 502-504, 507, 513-514, 518, 527, 548 MAL00106, 108, 128-129, 214-216, 501, 504, 514, 516, 520-522, 524, 555-556, 566, 572-573, 576-577, 582-583, 595-597 N4A00138, 247, 366, 558, 598, 678, 820, 855, 912, 955, 981, 983, 985, 1061, 1063, 1071, 1095-1096, 1103-1104, 1115, 1157, 1195-1197, 1242, 1266, 1269, 1271-1272, 1275, 1279-1280, 1286, 2002, 2008, 2012-2013, 2017, 2023, 2028, 2033, 2036, 2040, 2043, 2049-2050, 2053, 2062, 2070, 2072, 2077, 2104, 2116, 2122, 2131, 2134, 2136, 2139, 2156, 2160, 2164, 2176, 2181, 2222, 2241, 2243, 2246-2247, 2258, 2261, 2270, 2272-2273, 2291-2292, 2326, 2330, 2333, 2352, 2354, 2356 PCW00209, 211, 224-226, 230, 232, 236, 253-255, 258, 263
966H	A6D00136, 143, 181, 191, 221, 223, 230, 277, 297, 315, 317, 324, 335, 387, 403, 431, 488, 498, 535, 550, 562, 565, 582, 612, 626-627, 643, 646-647, 649, 658, 668, 673, 725, 737, 784, 789, 800-802, 818, 828, 860, 891, 910, 952, 970, 993, 1081, 1120, 1122, 1127-1129, 1131-1132, 1145, 1150, 1187, 1236, 1261-1262, 1283, 1291, 1293, 1314, 1316-1317, 1322-1324, 1335, 1343, 1362, 1376, 1389, 1425, 1431-1434, 1509, 1543, 1547, 1557-1558, 1572, 1583, 1587, 1589, 1594, 1596, 1608, 1612, 1622, 1625, 1631, 1641-1642, 1644, 1652, 1661, 1664, 1671, 1676, 1678, 1684, 1686, 1689-1690, 1693, 1695, 1698, 1723, 1731, 1733, 1735, 1744, 1763, 1770, 1782, 1787-1788, 1790, 1793-1794, 1796, 1801, 1810, 1826, 1838, 1852, 1862, 1868, 1884-1885, 1899, 1914, 1919, 1921, 1924, 1926, 1930, 1939, 1942, 1952-1955, 1999, 2009, 2031, 2040, 2043, 2055, 2062, 2087, 2090, 2094, 2109, 2111, 2145, 2163, 2165, 2175, 2177, 2208, 2217, 2220-2223, 2227-2228, 2231-2232, 2237, 2252, 2281, 2309, 2320-2321, 2324-2325, 2328, 2330-2331, 2339, 2344, 2349-2350, 2352-2353, 2359-2361, 2364, 2373, 2385, 2389-2390, 2394-2395, 2401, 2405-2406, 2410-2411, 2421, 2426, 2431, 2445, 2449-2450, 2455, 2457, 2476, 2481, 2502, 2510-2511, 2515-2516, 2518, 2524, 2526, 2528-2529, 2533, 2535-2536, 2538-2539, 2541, 2549, 2560, 2562-2563, 2565-2567, 2581-2583, 2585, 2587, 2590, 2593-2595, 2603, 2607, 2611, 2614, 2622, 2624, 2628, 2632, 2650, 2652, 2657-2660, 2663, 2669, 2680, 2682, 2698, 2702, 2709, 2711, 2717-2720, 2725, 2730, 2734, 2740, 2746, 2751-2752, 2757-2758, 2768, 2774, 2776-2777, 2779-2780, 2803-2804, 2806-2808, 2821, 2824, 2828, 2830, 2832 A6J00229, 250, 344, 373, 381, 385, 577, 629-630, 691, 725-727, 785, 792-793, 876, 881, 883, 914, 958, 984, 1181-1182, 1186, 1402, 1518, 1816, 1823, 1828, 1832, 1838-1841, 1854, 1868-1870, 1872-1873, 1876, 1882-1883, 1890, 1898, 1912, 1914, 1924, 1933, 1938, 1940, 1947, 1958-1960, 1963, 1966, 1970-1971, 1974, 1984, 1989, 1998, 2090-2091, 2093, 2096-2097, 2105-2106
972H	A7D00121, 168, 190, 198, 240, 248, 279, 330, 338, 379, 389, 463, 482, 490, 529, 534, 551, 567, 584, 601, 611, 613, 617, 624, 629-630, 633, 641, 646, 663, 665, 667-670, 674, 677, 680, 688, 692, 695, 698, 700, 713, 715, 717, 724, 730, 751-752, 755-756, 760, 763, 767-768, 775-776, 780-782, 784, 786, 790, 794, 798, 803-804, 806, 808, 818, 830, 832, 835-836, 847, 851, 859, 865, 867-868, 885, 888-891, 902-906, 912, 922, 924, 930, 932, 938, 940-942, 945-947, 949, 953, 956-957, 960-961, 968, 973, 976-979, 981, 986, 995, 1005, 1012-1014, 1016, 1020, 1022, 1024-1025, 1029-1032, 1034-1037, 1058, 1060, 1065, 1067-1068, 1070, 1074-1078, 1083-1085, 1095-1096, 1101-1102, 1105, 1117, 1122, 1126, 1128, 1133 A7G00283, 476-477, 543, 553, 559, 579, 594, 602, 607-610, 660, 705, 710, 721, 751, 760, 781, 785, 806, 811-812, 844, 854, 860, 890, 893, 899-900, 924, 930, 938, 946, 960, 987, 1015, 1022, 1026, 1029-1031, 1035-1037, 1043, 1048-1049, 1068, 1082, 1099, 1112, 1114, 1119, 1122, 1124, 1126-1129, 1135, 1140, 1144, 1149, 1158, 1163, 1176, 1182, 1186, 1188-1189, 1223, 1237, 1241-1242, 1244-1250, 1252-1255, 1263, 1265, 1278, 1280, 1292-1294, 1296, 1298, 1301, 1305, 1308-1309, 1312, 2000, 2003, 2005, 2009-2010, 2030, 2037-2038, 2044, 2046-2047, 2056, 2058, 2062, 2071, 2073-2074, 2076, 2078, 2081, 2085-2087, 2089, 2092, 2094, 2096, 2105, 2113, 2115, 2119, 2121-2122, 2124-2126, 2129, 2132, 2135, 2139, 2169-2170, 2183-2184, 2192, 2195, 2200, 2209, 2217-2220, 2222, 2226, 2236-2237, 2243, 2246-2248, 2253, 2270-2272, 2274-2275, 2279, 2281, 2285, 2288-2289, 2296, 2302-2303, 2305, 2310, 2312-2313, 2319-2320, 2325, 2330, 2332 A7J00201, 204, 218, 222-223, 245, 251, 255, 264, 266, 279-280, 285-287, 294-295, 300-302, 324, 332, 351, 361, 367, 377, 401-402, 510, 512, 516-517, 519, 521, 530-531, 540-541 GTA00182, 188-191, 193-194, 210, 223-225, 228-229, 240, 268, 270, 272, 278, 295, 310, 312, 322-331, 336, 343, 345, 349-351, 354, 357, 359, 361, 364-365, 367, 369, 372-373, 376, 382, 415, 417, 702, 713, 728, 738, 744, 754, 769-770 LCC00157, 160, 168-170

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*****Group 4*****
980G	2KR00670, 809, 881, 1042, 1103, 1436, 1523, 1628, 1807, 1988, 2244, 2316, 2369, 2440, 2677, 2693, 2840, 2881, 3081, 3185, 3286, 3405, 3598, 3632, 3794, 3866, 3899, 3901, 3941, 3953, 3966, 3984, 4002, 4057, 4146, 4296, 4323, 4340, 4344, 4366, 4548, 4688, 4702, 4709, 4743, 4767, 4826, 75008

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*******Group 5*******

980H

KZL00238-00239, 278, 287-288, 306-308, 312-314, 319, 321-322, 324, 328, 337, 342, 352, 354-356, 359, 367, 375, 387, 399, 420, 424-426, 436-437, 443-445, 452-454, 456, 473-477, 508-509, 512-513, 516, 543, 545, 547-549, 559, 563, 565, 579, 581, 584, 594, 612-614, 625, 628, 639, 642, 656, 668-670, 675, 680, 707, 714, 724, 730, 732-740, 743, 745-747, 758-759, 762, 770, 772, 782, 802, 805, 844, 865, 870-872, 874, 876, 904, 908, 921-923, 942, 978, 986, 1035, 1039, 1041, 1043, 1047, 1074-1075, 1084, 1098, 1143, 1153, 1189, 1193, 1202, 1212, 1256

MHG00171, 314, 488, 527, 530, 561, 652, 654, 672, 679, 764-766, 795, 827-828, 831, 838-839, 883, 901, 920, 936, 949, 962, 989, 1001-1002, 1069, 1087, 1108, 1111, 1130, 1136-1137, 1142-1143, 1154, 1180, 1188, 1190, 1218, 1226-1227, 1236, 1278, 1280, 4004-4006, 4011, 4056, 4066, 4072, 4099, 4105, 4107, 4111, 4114, 4120, 4130, 4133, 4142, 4150, 4156, 4158, 4164, 4172, 5006, 5027, 5032-5033, 5035, 5039, 5042, 5047, 5059-5060, 5101, 5137, 5164, 5168, 5183-5184, 5189, 5191, 5198, 5201, 5204-5206, 5209-5210, 5214, 5217, 6006, 6091, 6104, 6136, 6140, 6144, 6152, 6159, 6161, 6164, 6172, 6195-6196, 6215, 6224, 6274, 6284-6285, 6297, 6300, 6311-6312, 6324, 6329, 6336-6338, 6343, 6345, 6348, 6360, 6372-6374, 6377, 6382, 6384, 6399, 6402, 6407, 6411, 6415-6416, 6426, 6430, 6437, 6476, 6487, 6505, 6508-6509, 6513-6517, 6520, 6522, 6524-6527, 6530, 6534-6535, 6538-6539, 6543-6544, 6546-6547, 6549, 6551, 6554, 6557-6559, 6561-6563, 6571, 6574-6576, 6585, 6587, 6590

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	2524503	EMS Hardware
1	2727039	EMS Software
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
1	4498598	VIMS Main Flash File
1	4550106	VIMS Config File
1	4550109	VIMS Config File
1	4550110	VIMS Config File
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4349487	Engine Software
1	4349488	Engine Software
1	4349495	Engine Software
1	4378179	Engine Software
1	4378302	Transmission Software
1	4378307	Engine Software
1	4389662	Transmission Software
1	4397183	Engine Software
1	4397184	Engine Software
1	4426441	PL522 Software
1	4438396	Engine Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	2524503	EMS Hardware
1	2727039	EMS Software
1	3363566	PL121SR (Analog) Software
1	3434085	Engine Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3363566	PL121SR (Analog) Software
1	4209408	Engine Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (Cat ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.5-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools needed as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web including Product Link and VIMS software as needed. This will also include the latest version of Cat ET, VIMSpc, a Communications Adapter, and a VIMS PC Cable.

Note: For Group 3 machines, please reference Image 1.1.1 for the correct engine files.

Image1.1.1

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest software from SIS WEB, it is possible that the displayed flash file for Product Link or VIMS may be out of date.

A list of the latest Product Link flash files can be found in SIS
Web under the "Service Software Files" -> "Flash Files" -> "PL Service Technician's Toolbox" web page. See Image 1.2.1.

Similarly, a list of the latest VIMS software can be found in SIS
Web under the "Service Software Files" -> "Flash Files" -> "VIMS
Software & Current Releases" -> "VIMS 3G Production Software
Compatibility Matrix". See Images 1.2.1 and 1.2.2.

Image1.2.1

Image1.2.2

In order to download the latest Product Link or VIMS software from SIS Web, enter the individual software part number in SIS Web instead of the machine serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

Note: To avoid issues, follow these steps exactly. Please read through all the steps first prior to performing any of these tasks. When updating software, let Cat ET finish updating the software prior to performing any other task on the PC. This will help avoid the potential of interrupting the process and causing issues on the ECM.

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.
Use the PSR to document the following three items within the VIMS Main Module section: Software Group Part Number, Application Software Part Number, and Wireless Transmission Device Serial Number. These pieces of information will be used in future
steps.

NOTE: Image 1.3.1 is only an example. The Software Part Numbers and
device serial number shown may be different than what is on your
machine.

Image1.3.1

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

4. Refer to Image 1.4.1 and 1.4.2 below to find the flash file to load into the Product Link or VIMS ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.4.1

Image1.4.2

Note: If the machine is equipped with a PL321SR or PL321VSR, the radio (PL121) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.5.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.5.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522or 523 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successfull flash over the air.

Proceed with the following Steps if a Config file is required:

7. Connect the VIMS PC Cable to the VIMS port.

8. Open the VIMSpc application.

9. Load the appropriate configuration file. Refer to REHS7428 section ?Installing the Production Configuration Files? for additional details on loading this type of file.

Note: In the VIMS 3G Production Software Compatibility Matrix , find the software part number for the ?Application Software Part Number? identified from the pre-flash PSR (documented in step 1). Find the part number for the most recent release of that software in the green highlighted box.
Note: It is very important that the correct configuration file is installed. Failure to install the correct configuration file may result in the need to replace the VIMS main module.

10. Key off the machine, open the main disconnect and wait two minutes.

11. Close the main disconnect and key on the machine.

12. Use Cat ET to ensure no ACTIVE diagnostic codes exist.