PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN 120M, 12M, 140M, 14M, 160M, 16M, 24M, 120K, 12K, 140K, 160K, 24H, 120H, 120M 2, 12G, 12H, 12M 2, 135H, 140G, 140H, 140M 2, 143H, 14G, 14H, 160H, 160K, 160M 2, 16G AND 16H MOTOR Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN 120M, 12M, 140M, 14M, 160M, 16M, 24M, 120K, 12K, 140K, 160K, 24H, 120H, 120M 2, 12G, 12H, 12M 2, 135H, 140G, 140H, 140M 2, 143H, 14G, 14H, 160H, 160K, 160M 2, 16G AND 16H MOTOR

Usage:

TEBE0292-02

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05Nov2013

(Revised 04Apr2014)

U-542

A-375

D-447

O-453

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN 120M, 12M, 140M, 14M, 160M, 16M, 24M, 120K, 12K, 140K, 160K, 24H, 120H, 120M 2, 12G, 12H, 12M 2, 135H, 140G, 140H, 140M 2, 143H, 14G, 14H, 160H, 160K, 160M 2, 16G AND 16H MOTOR GRADERS
7610 7620		PS44074

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44074" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 05Nov2013 (Revised 03Mar2014) Service Letter. Changes have been made to the Parts Needed.

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TERMINATION DATE

30Nov2014

PROBLEM

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There are Product Link issues relating to non-reporting devices, fuel data quality reporting, diagnostics reporting, utilization reporting, and fuel level reporting on certain 120M, 12M, 140M, 14M, 160M, 16M, 24M, 120K, 12K, 140K, 160K, 24H, 120H, 120M 2, 12G, 12H, 12M 2, 135H, 140G, 140H, 140M 2, 143H, 14G, 14H, 160H, 160K, 160M 2, 16G, and 16H Motor Graders.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
120M	B9C00189, 213, 215, 242-243, 260, 293, 334, 356-357, 370, 401, 418, 432, 481, 485, 505-506, 522, 531, 572, 574, 588, 591, 598-600, 604, 614, 618, 623-624, 628, 633, 637-640, 645, 647, 657, 668-673, 676, 678-679, 687, 692, 696, 705, 707, 711, 729, 740, 744, 746-747, 757, 764, 766, 770, 774-775, 779, 781, 784-785, 787, 791, 797, 799-800, 802, 1002-1004, 1006, 1008-1010, 1014, 1016, 1019, 1030, 1050, 1057-1058, 1068, 1075, 1111, 1115, 1175, 1214 B9N00150, 228, 232, 240, 243, 246, 253, 256, 258, 260, 276, 342, 350 B9W00123, 165, 170 D9W00111, 129, 196, 401, 403-404, 414 R9A00103, 105, 112-113, 115-120
12M	B9200100, 113, 121-123, 135, 138, 140, 170-171, 173-174 B9F00051, 69, 88, 133, 200, 216-217, 227-228, 230, 243, 247, 273, 281, 292, 306, 331-332, 334, 336, 341, 346, 356, 363, 367, 369, 385, 398, 401-402, 404-405, 409, 418, 420, 426-427, 433, 437, 449-450, 454, 456, 470-471, 483, 486, 492, 504-506, 525, 532, 546, 555-556, 570, 603, 607, 611, 613, 615, 621, 644, 653, 655-656, 658-659, 663-664, 669, 673, 695, 726, 729, 743-744, 754-755, 757, 767-768, 773, 786-787, 800, 810, 814-815, 818, 825, 845, 851-852, 862, 874, 879, 891, 894, 899, 905, 914-915, 930, 932, 934, 942-943, 948, 952, 961, 966, 975, 988, 998, 1007, 1012, 1014, 1020, 1034-1035, 1053, 1055, 1058-1059, 1063, 1077, 1079, 1083-1084, 1105-1106, 1112-1115, 1117-1118, 1312, 1318, 1321-1322, 1325, 1327-1329, 1335, 1340-1341, 1344, 1346, 1348, 1373, 1390, 1397-1398, 1414, 1416-1417, 1427, 1429, 1434, 1439, 1449, 1453, 1459-1461, 1470-1473, 1492 B9R00028-00029, 34, 36, 51, 64, 69, 82, 97, 103, 107, 142, 158, 169 R9B00110, 114, 123, 126
140M	B9D00157, 166, 177, 208, 235, 248, 254, 257, 282, 291-292, 320, 328, 345, 348, 350, 359, 464, 506, 573, 590, 641, 663, 677-678, 692, 698, 701, 705, 721, 732, 765-766, 783, 845, 848, 868, 899, 904, 908-909, 911-912, 922, 955, 974, 983, 1025, 1030, 1036, 1050, 1086-1087, 1120, 1152, 1168, 1178-1179, 1183, 1191, 1195, 1202, 1206, 1211, 1227, 1229, 1234, 1240, 1242, 1248, 1258, 1264, 1281, 1285-1286, 1289, 1298, 1314, 1318-1320, 1323, 1344, 1349, 1358, 1372, 1397, 1413, 1415, 1424, 1426, 1433, 1438-1439, 1444, 1446, 1448-1449, 1463, 1482, 1501, 1507, 1523, 1542, 1545, 1553, 1563-1565, 1568, 1573, 1576, 1596, 1604, 1608, 1612, 1615, 1617, 1623, 1626-1628, 1631-1637, 1674, 1678-1679, 1687, 1697, 1708, 1713-1714, 1716, 1729, 1741, 1745, 1749-1750, 1773, 1802-1803, 1816, 1827, 1834, 1844-1846, 1850-1851, 1862, 1865, 1878, 1881, 1900, 1916, 1923, 1928, 1930, 1943, 1970, 1979, 1991, 1994-2001, 2013, 2015, 2029, 2035, 2043, 2045, 2047, 2062, 2066, 2070, 2076-2077, 2083-2084, 2092, 2094-2095, 2117, 2119, 2124, 2127, 2129, 2138, 2143-2145, 2152, 2155, 2168, 2170-2171, 2179, 2181, 2189, 2192, 2194, 2203, 2207-2208, 2211, 2214-2215, 2218, 2226, 2228, 2230, 2234, 2236, 2240-2241, 2243, 2248, 2251-2252, 2262, 2264, 2267-2270, 2276-2277, 2279, 2285, 2303, 2317, 2330-2331, 2342, 2345, 2348, 2373-2374, 2407, 2412, 2419, 2430, 2436, 2451, 2454, 2459, 2476, 2481, 2488, 2492-2493, 2495, 2501, 2505, 2510, 2513, 2520, 2539-2540, 2549-2554, 2556-2561, 2563, 2572-2573, 2584, 2607, 2610, 2631-2632, 2639-2640, 2648, 2656, 2664, 2667-2669, 2677-2679, 2686, 2700, 2705, 2711, 2713, 2718, 2722, 2726, 2744, 2747-2751, 2756, 2774, 2776, 2778-2779, 2783-2784, 2791, 2808, 2829, 2835, 2839, 2844-2845, 2848-2849, 2853-2854, 2867, 2869, 2873, 2876, 2880, 2906, 2913, 2915, 2924, 2927, 2931-2932, 2938, 2953-2955, 2960, 2965, 2968, 2990, 2993, 3017, 3021-3022, 3024-3027, 3031, 3034, 3037-3040, 3044, 3047-3048, 3050-3051, 3055, 3068, 3090-3091, 3093, 3099, 3108, 3111, 3120, 3132, 3136, 3141, 3152, 3159, 3164, 3169, 3175, 3179, 3181, 3199, 3201, 3204-3205, 3207-3208, 3214-3215, 3219-3222, 3224, 3236, 3238-3240, 3242, 3245, 3248, 3250-3251, 3253, 3255-3257, 3261, 3263, 3268, 3270, 3272, 3274-3276, 3278, 3285-3287, 3294, 3296, 3298, 3301, 3304-3306, 3308-3309, 3312, 3321-3322, 3324, 3509-3510, 3512, 3515, 3523-3525, 3531-3533, 3537, 3539, 3542-3543, 3545-3546, 3551-3552, 3554, 3556, 3561, 3567-3568, 3574-3575, 3578-3588, 3590, 3596, 3600, 3602, 3604, 3608-3609, 3613, 3615, 3623, 3625, 3629, 3633-3638, 3640, 3645, 3648-3651, 3655-3657, 3660, 3664-3665, 3667, 3670, 3672, 3677-3679, 3681, 3683-3686, 3689-3696, 3698, 3708, 3710, 3715, 3721, 3729, 3750, 3759, 3762-3764, 3769, 3771-3773, 3780, 3782, 3784, 3786-3787, 3789, 3791, 3793, 3795, 3797, 3800-3801, 3807, 3809, 3818, 3820, 3825-3826, 3828, 3830-3832, 3834, 3840-3841, 3846, 3848, 3856, 3869, 3876, 3880, 3882, 3884-3885, 3902, 3904-3905, 3927, 3931, 3933-3934, 3937-3938, 3940-3943, 3950, 3969, 3974, 3976, 3980-3981, 3988-3990, 3995, 4000-4001, 4005-4006, 4020, 4026, 4029, 4037, 4039, 4056, 4065-4066, 4068, 4070, 4078, 4082-4084, 4086, 4088-4090, 4094, 4104-4105, 4108, 4111-4112, 4121, 4123, 4128, 4150, 4152, 4163, 4165, 4180, 4206-4207, 4211, 4236-4237, 4241-4243, 4251, 4256 B9G00103, 109, 112, 131, 143, 146, 149-151, 168, 186, 194, 202-203, 222, 242-243, 249-251, 1008-1009, 1017-1019, 1024, 1027, 1031, 1046, 1048, 1050, 1053-1055 B9M00150, 153, 191, 259, 335, 344-345, 360-361, 373, 385, 427-428, 452, 459-460, 462-463, 485, 505, 515, 518, 523, 526, 538, 577, 583, 588-590, 613, 622, 668-669, 672, 682, 699, 727, 736, 741, 743-744, 753-754, 771, 794-796, 798, 816-817, 829, 831-836, 838-840, 862-863, 877-878, 882, 884, 897, 906, 926, 929, 932, 936-942, 949-950, 957, 967, 975, 977-978, 988, 1003-1006, 1008, 1018, 1022, 1033, 1035-1037, 1049-1050, 1057-1059, 1061, 1064-1065, 1067-1068, 1072, 1077 D9G00132, 139, 145, 151, 162, 167-169, 174, 178-180, 1001, 1020, 1023, 1028-1030, 1032, 1034, 1037, 1040, 1084, 1107, 1114, 1120, 1137-1138, 1148, 1154, 1156-1157, 1159, 1169, 1171, 1174, 1176-1177, 1300, 1303, 1324, 1326-1327, 1343-1344, 1350-1352, 1361, 1365, 1398, 1405-1406, 1408-1412, 1415-1416, 1418, 1420-1421, 1428-1429, 1438, 1440, 1451
14M	B9J00132, 154, 160, 162, 181, 186, 194, 202-203, 205, 214, 220, 245, 288-289, 302, 310, 313, 351, 368, 428, 433, 454, 463, 487-488, 490, 500-502, 509-510, 512, 539, 541-543, 550-552, 563, 573, 630, 684, 694-695, 702, 707, 717, 761, 764, 773-774, 785, 821, 823, 825, 831, 859, 884, 888-889, 894-895, 899, 901-902, 906, 926, 937, 942, 977-978, 1017, 1021, 1031-1032, 1131-1132, 1138, 1154, 1156, 1164-1165, 1174, 1180, 1212-1213, 1215-1217, 1233, 1237, 1242, 1264, 1273, 1295, 1299, 1323, 1326-1327, 1338, 1340, 1345-1346, 1364, 1366, 1368, 1386, 1414, 1426, 1438, 1445, 1448 R9J00149, 151, 153-154, 177, 208, 212, 216-219, 221, 233, 242, 251-252, 257-258, 267, 269, 279, 287-288, 297-298, 302, 305, 309, 311, 329, 331, 333, 349-351, 354, 370, 393, 402, 406, 408, 413, 419, 421, 423-424, 431, 434, 438, 441, 454, 456, 478, 482-483, 485, 488, 495-497, 504-506, 508-509, 514-515, 523, 539-540, 543, 549-552, 554, 570, 574, 579, 589, 592, 595-596, 610, 635, 637-638, 645, 658, 666, 670, 674, 676, 682, 696-697, 699, 737, 746, 774, 784-786, 790, 842, 848, 850, 852, 855, 883, 885, 912, 917, 922, 924, 940, 979, 981, 1006-1007, 1012-1013, 1020, 1045, 1047, 1057, 1062, 1091, 1098
160M	B9E00118, 220, 269-270, 282, 317-318, 320, 322, 333, 341-342, 344-345, 349, 376, 387, 396, 402, 411, 414, 419, 421, 425-433, 459-462, 464, 486, 492, 506-510, 528-530, 542-543, 550, 553, 556-557, 561, 564, 566, 570, 701, 705-707, 709, 713-716, 750-751, 754-756, 762, 767-773, 792-800, 802, 807-812, 819-821, 825-829, 854, 882-884, 894, 896-899, 901-902, 916 B9L00177, 194, 226, 272, 297, 362, 366, 371, 375-376, 393, 400, 433, 485, 490-491 B9T00102, 137-138, 140 D9T00104, 107, 117-118, 126, 170, 179-180, 304, 310, 1310-1312, 1322, 1326
16M	B9H00124, 134, 164, 173, 193, 197-198, 239, 263, 267, 274, 276-277, 345, 359, 362, 369-372, 387, 406-409, 411, 424-425, 427-428, 433, 435, 447, 449-450, 470, 474, 489, 494, 499-500, 505, 518-519, 532, 535, 538, 544-545, 555-557, 563, 569, 572, 576, 582-583, 590-591, 593, 604, 609, 612, 614, 618-621, 623, 631, 639, 644, 647, 649, 657, 665, 667, 678, 681, 694-695, 712, 720, 736, 738-739, 745, 758-759, 767, 774, 776, 778-779, 786, 790, 792-794, 802-803, 810, 816-817, 822-823, 825-827, 829, 831-832, 839, 846 R9H00100, 102-103, 105, 112, 114-116, 119, 121, 125, 132-133, 145-146, 148-150, 152, 154-155, 157, 172, 174, 176, 193, 197-200, 203, 206-209, 213-214, 216, 218-220, 223, 231, 234, 240, 242, 248, 250, 252-253, 258, 262, 264, 268, 272-273, 275, 277, 281-283, 288-290, 297, 300-301, 303, 308, 311, 319, 326-328, 332, 340-341, 347-350, 352, 355-358, 362, 366, 369, 371, 377, 382, 384, 389, 393, 395, 399, 401, 403-404, 409, 413, 416-418, 424, 427, 437-438, 442, 444, 450, 458, 462, 464-466, 470, 476, 478-479, 481, 491, 493-495, 501, 503, 505, 510, 512-513, 517, 535, 537, 548-549, 560-561, 567, 569, 573-574, 576, 597, 601, 609, 612, 621, 623, 625, 629-632, 635, 641, 643, 646, 651-652, 665, 672, 679, 686, 704, 716-717, 720, 741, 745, 751, 764, 766, 775, 782, 789, 791-792, 794, 799-800, 803-804, 816, 821, 843
24M	B9K00251, 253, 260, 269, 280, 283, 312, 317-319, 327, 344, 347, 349, 352-353, 362, 370, 382, 390, 402-403, 407, 412, 416, 422-423, 427, 432-434, 437, 448, 454, 458, 466-467, 476, 478, 483, 485, 491, 502, 505, 515, 544, 550, 555, 557, 561-562, 564, 576, 578, 580, 586, 588, 590, 592-594, 598-599, 601, 605, 611-612, 618, 621, 625, 629-630

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*****Group 2*****
120K	JAP00182, 292-293, 307-308, 314, 405, 475, 545, 622, 629-630, 660, 678, 866, 995, 1025, 1104, 1169, 1214, 1224, 1296-1298, 1342, 1344, 1363, 1370, 1447, 1495, 1498, 1500, 1506, 1528-1530, 1533-1534, 1547, 1553, 1605-1619, 1629, 1637, 1651, 1679-1682, 1685-1693, 1740, 1764, 1773, 1837 SZN00538, 545, 574, 578, 604, 606, 613, 615, 620, 638-640, 681, 684, 687, 743, 870-871, 918-919, 922-923, 1011-1012, 1361, 1363
12K	JJA00146, 218-219, 238, 269, 274-275, 344-345, 367-368, 415, 455, 457, 465, 482-483 SZP00214-00216, 237, 254-255
140K	JPA00135-00139, 161-163, 176, 187, 213, 296, 303-306, 308-309, 321-322, 324, 355-356, 368, 381-385, 387-392, 397, 444, 461-462, 464, 482, 506-507, 529, 548, 557-558, 562, 579, 681, 689, 692, 746, 754, 759, 818-819, 823, 826, 829, 831, 833, 859, 882-886, 891-892, 899, 906, 922, 933, 979, 988, 999, 1004, 1035, 1040, 1045, 1087, 1095-1096, 1134, 1146, 1173, 1176, 1185, 1207-1209, 1223, 1253, 1256, 1259, 1303-1305, 1324, 1330-1331, 1340-1345, 1355, 1366-1368, 1420, 1423, 1428, 1431-1433, 1441, 1476, 1479, 1490, 1505-1506, 1509, 1512, 1524-1525, 1529-1531, 1533, 1535, 1540, 1542, 1554, 1556-1558, 1570, 1577, 1594, 1602, 1613, 1615-1618, 1620, 1622-1623, 1625-1626, 1631, 1635, 1668, 1676-1677, 1695, 1709, 1716-1717, 1731-1732, 1766, 1822 SZL00244-00245, 253-256, 268-269, 273, 328-329, 332-333, 416-418, 426, 490-492, 494, 496-497, 507, 514, 579, 602, 611-612, 647, 735, 744-745, 779, 785, 801, 803, 811-812, 820, 826, 851, 855-857, 874, 902, 911, 955, 1039, 1180, 1190, 1234, 1237, 1239, 1245, 1276, 1283, 1331, 1350, 1372, 1410-1412, 1479, 1481, 1503, 1516-1519, 1568-1571, 1626, 1655, 1745, 1747, 1758, 1764, 1789, 1793, 1810, 1915, 1970
160K	SZM00393-00398, 432, 453, 457, 459

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*****Group 3*****
24H	7KK00088, 93, 216, 220-221, 303, 305, 325, 338, 341, 348, 75001-75002, 75004-75005, 75010, 75012

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*****Group 4*****
120H	5FM02267, 4065-4066, 4090, 4159-4160, 4610, 4615, 4720, 4943, 5066-5067, 5365, 6036, 6086, 6215, 6284 CAF01132
120M	D9W00115, 117-118, 175, 178, 181, 409
120M 2	M9H00204, 224-225, 268 R9N00101, 123, 125
12G	61M01860, 8820, 10955, 11698, 11815, 12394, 12643, 16128
12H	12500134 2WR00434, 819 4ER00816, 1347-1348 4XM00834, 891, 1376, 2656, 3363 8MN00623 AMZ00410, 442, 539, 584, 710, 722, 913, 978, 1179, 1211, 1353 CBK00297, 302, 313, 514, 564, 566, 606, 643, 647, 651, 658, 660, 713-714, 725, 747, 810, 855, 930, 941, 972, 990, 1021, 1031, 1045, 1234, 1305, 1340, 1384, 1464, 1489, 1552, 1554-1555, 1664, 1695, 1712, 1724, 1756, 1758, 1770
12M 2	R9P00125-00127 R9S00130, 132, 156, 158
135H	8WN00966
140H	12600154, 156, 194, 208 2ZK02047, 2102, 2633, 4882, 5143, 5190, 5354, 5525, 5802, 7032, 7362, 7415, 7959 5HM01305, 1326, 2719, 3386, 3657-3658, 3773, 3810, 3969-3972, 3975 9TN00231, 528, 857, 1409, 1446 APM00333, 349, 625, 763, 978, 1175, 1198, 1257, 1285, 1333, 1381, 1426, 1510, 1555, 1699, 1705, 1728, 1785, 1928, 1935, 2092, 2185, 2198, 2204, 2215, 2238, 2259, 2265, 2348, 2540, 2615, 2712, 2761, 2838, 2849, 2860, 2862, 2865, 2937, 2982, 3013, 3101, 3176, 3236, 3283, 3363, 3370, 3457-3458, 3467, 3472-3473, 3486, 3488, 3504, 3533, 3555, 3705 CCA00266, 444, 532, 588, 627, 814, 838, 864, 935, 1219, 1264-1265, 1360, 1372, 1449, 1463, 1476, 1488, 1746, 1857, 1875, 1884, 1935, 1937, 1949, 2027, 2041, 2160, 2162, 2165, 2193, 2256, 2302, 2449, 2522, 2581, 2587, 2667, 2695, 2764, 2776, 2928, 2944, 3025, 3116-3117, 3146, 3174, 3309, 3334, 3375, 3495, 3510, 3605, 3651, 3735, 3798, 3824, 3832, 3886, 3948, 3951, 4047, 4049, 4053, 4062, 4092, 4117, 4121, 4133 XZH00681, 1140, 1247, 1450, 1464, 1604-1605, 2157-2158, 2163-2164, 2169, 2248-2249
143H	1AL00433, 821, 854, 905 APN00210, 516, 601, 660, 758, 827, 849, 874, 880, 920, 984, 1066, 1103, 1123-1124, 1128, 1142
14G	96U03298, 6642, 7241, 7858, 9526
14H	7WJ00055, 59, 329, 570, 1033, 1042, 1373, 1959 ASE00330, 410, 497, 623, 626-627, 753-755, 809, 872, 903, 964, 1024, 1065, 1067, 1105, 1156, 1178, 1180, 1185, 1212, 1223, 1302, 1312, 1384, 1390, 1421, 1435, 1461, 1481, 1486, 1499, 1505, 1527, 1693, 1695, 1697, 1800, 1828, 1898, 1982, 2113, 2216, 2313, 2339, 2360, 2379, 2408, 2472, 2511, 2522, 2541
160H	2FM00783, 940-941, 1028, 1067, 1070 9EJ00298 ASD00455, 506, 548, 737 CCP00214 XZK00362
160K	JBP00103, 113
163H	ARL00357
16G	93U02440, 2503, 2682, 2709, 3484, 3633, 3654
16H	6ZJ00259, 456, 638, 937, 975, 1011, 77003 ATS00182, 206, 218, 249, 272-273, 287, 359, 368, 483, 487, 490, 507, 513-514, 525-526, 540, 581, 586, 600, 628, 641, 646, 663, 692, 714, 724, 729, 755, 819, 841, 847, 873, 901

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*****Group 5*****
120M 2	M9C00213-00215, 231, 250, 256-257, 267, 280-281, 290, 308-309, 354 M9H00248, 257 R9N00111
12M 2	F9B00112, 116, 122, 126, 136, 155 F9M00125, 131-133, 139, 171, 175, 179, 183, 186-187, 206, 212, 215, 217-218, 238, 240, 278, 289, 292
140M 2	M9D00203, 208-210, 216, 221, 225, 227-230, 238-244, 251, 253-254, 261, 298, 308, 500, 504, 510, 513, 516, 521, 540, 548, 551-552, 562, 568, 582, 593-594, 610, 612-613, 616, 635, 649, 660, 662, 679, 688, 698, 702, 704, 707, 731, 733, 750, 758, 775, 777, 800, 813-814, 816, 834, 836-837, 844-851, 855, 859, 922, 930, 944, 946-947, 951, 956, 965-967, 973, 985, 1005, 1011, 1020-1022, 1024, 1026, 1033, 1038, 1046, 1064, 1074-1076, 1078, 1080, 1088, 1125, 1152, 1161, 1171, 1177, 1179, 1184, 1196, 1199-1201, 1205-1206, 1210-1212, 1224, 1228-1229, 1235, 1259, 1261, 1277, 1359-1360, 1410, 1413, 1416, 1442-1443, 1446, 1448-1449, 1454, 1459, 1472-1484, 1487, 1493, 1520-1521, 1528, 1557-1558, 1567, 1570 M9J00202-00203, 206, 210-211, 229-230, 239, 242-243, 247, 401-405, 411, 414, 419, 440, 455, 466-467, 501, 506, 509, 518, 524, 533, 538, 554, 565, 569, 571, 586, 588, 604-605, 607, 623, 626-627, 640, 643-646, 648, 651-653, 655, 662, 668, 670-671, 679, 695, 697-699, 735, 737-739, 756 R9G00104, 116-117, 151, 158, 179-180, 191-194, 198, 224-229, 231, 242, 249-250, 252, 254-255, 257-259 R9M00105, 123, 131, 135-136, 140-142, 147, 155, 157, 159, 166, 175, 177, 193, 197, 202-203, 209, 214, 218-219, 226, 232-233, 237, 264, 266, 272, 285, 329, 333, 350, 365, 368, 372
160M 2	M9E00204 M9K00201, 203, 205, 207, 408, 412, 414-415, 419, 423 R9L00101, 149-150, 153-154, 163-165 R9T00101, 109, 112, 115, 117-119, 131, 141, 153, 155-164, 167-168, 170, 175-177, 183, 196, 211, 221, 239, 241, 277

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3363566	PL121SR (Analog) Software
1	4223820	Engine Software
1	4224612	Engine Software
1	4224613	Engine Software
1	4224614	Engine Software
1	4224615	Engine Software
1	4224616	Engine Software
1	4224642	Engine Software
1	4335670	Engine Software
1	4341356	PL121SR (Digital) Software
1	4365965	Monitor Software
1	4365966	Monitor Software
1	4365967	Monitor Software
1	4365968	Monitor Software
1	4365969	Monitor Software
1	4377379	Engine Software
1	4426441	PL522 Software
1	4432697	Implement Software
1	4432706	Engine Software
1	4438403	Engine Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4425216	Transmission Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	2524503	EMS III Hardware
1	3363566	PL121SR (Analog) Software
1	3978939	EMS III Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4426441	PL522 Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	3363566	PL121SR (Analog) Software
1	4341356	PL121SR (Digital) Software
1	4365625	Monitor Software
1	4365626	Monitor Software
1	4365627	Monitor Software
1	4365628	Monitor Software
1	4365629	Monitor Software
1	4365630	Monitor Software
1	4426441	PL522 Software
1	4432140	Implement Software
1	4432141	Implement Software
1	4432151	Transmission Software
1	4452631	PL300 Software
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the machine.

Caterpillar Electronic Technician (ET) 2013B and VIMSpc 2011A or newer should be used to perform these software updates.

Note: Create a full Product Status Report (PSR) and ECM replacement files for the machine before performing the updates as some configurations and settings could be erased during the software installation process. This will allow a point of reference to restore the settings of the machine after the update.

Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.5-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-180000 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 5

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Before going to machine:

1. Ensure you have all the applicable parts and tools need as called out in the Parts Needed for the Affected Product group before going to the machine. This will include downloading software from SIS Web.

2. Launch SIS Web and ensure that the flash file called out in the Parts Needed is the latest flash file part number. A newer flash file part number may be available.

Note: When the machine serial number is entered to retrieve the latest software from SIS WEB, it is possible that the Product Link software displayed flash file may be out of date.

A list of the latest Product Link flash files, can be found at the "Service Technician's Toolbox" web page found by going to the Service Software Files search on SISweb. See Image1.1.1.

Image1.1.1

In order to download the latest Product Link software from SIS Web, enter the individual software part number in SIS Web instead of the machines serial number.

3. Ensure that the Communications Adapter has the latest firmware updates and PC drivers, and that ET is updated to the latest available version. Communications Adapter and ET news, drivers and firmware are available at "https://dealer.cat.com"

Update Procedure:

1. Before updating the software run a Product Status Report (PSR) and save the report for reference.

2. Before updating the software, save ECM replacement files for each ECM to be updated (in Cat ET: Use Service -> Copy Configuration -> ECM Replacement, click yes to load from ECM, select ECM then save to file. To do the next ECM click Load from ECM then Save to file).

Note: Failure to create ECM replacement files could result in a loss of configuration information which could require DSN assistance and create unnecessary machine downtime.

3. Update the software on the machine as called out in the Parts Needed for the Affected Product group. Refer to TMI for the appropriate Engine software for each machine.

NOTE: On M Series MG, the Transmission Chassis ECM and the Implement ECM must be flashed with the latest software at the same time to ensure proper operation.
On M Series 2 MG, the Transmission Chassis ECM and the Steering Control ECM (Implement ECM 2) must be flashed with the latest software at the same time to ensure proper operation.

4. Refer to Image 1.2.1 below to find the flash file to load into the Product Link ECM. Look at the "VIMS Main Module" parameters in the PSR and look at the last two letters in the "ECM Serial Number". These characters are unique to the type of Product Link device on the machine.

Image1.2.1

Image1.2.2

Image1.2.3

Note: If the machine is equipped with a PL321SR, the radio (PL121SR) must also be updated. To update the radio, make sure the Product Link ECM is selected, and access ?Subsystem Module Programming? under the Service menu as shown in Image 1.3.1. Select the correct flash file by checking the range of the DQ serial number. Please reference RENR7911 for more detailed instructions.

Image1.3.1

5. Reload the updated ECMs with their respective ECM replacement files to ensure that no configurations or calibrations are lost.

6. If the machine is equipped with a PL522 device, submit a case through the Product Link support portal to to schedule a timeslot to have the radio flashed over the air after updating the Product Link software. The machine will need to be on during the update to ensure a successful flash over the air.