PRODUCT SUPPORT PROGRAM FOR REWORKING THE ARTICULATION HITCH ON CERTAIN 16M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE ARTICULATION HITCH ON CERTAIN 16M MOTOR GRADERS

Usage:

TEBE0285-01

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26Aug2013

(Revised 18Aug2014)

K260
K690
M620
Z800

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REWORKING THE ARTICULATION HITCH ON CERTAIN 16M MOTOR GRADERS
7051 7100		PS90317

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90317" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 26Aug2013 Service Letter. Changes have been made to the Termination Date.

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TERMINATION DATE

31Aug2015

PROBLEM

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The existing rear frame can crack in the top plate at the articulation joint on certain 16M Motor Graders operating in harsh applications. These cracks typically occur at higher hours and can propagate to the outer edge of the plate, resulting in frame failure.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
16M	B9H00331, 818 R9H00447, 790

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*****Group 2*****
16M	R9H00158, 505, 612

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*****Group 3*****
16M	B9H00205 R9H00285, 506, 570

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	1J2150	SEAL-LIP TYPE
2	3K6454	SEAL-LIP TYPE
10	4J5477	SEAL-O-RING-ORFS
1	4K7461	SEAL-LIP TYPE
1	4K7462	SEAL-LIP TYPE
2	4K7463	SEAL-LIP TYPE
1	5K3489	SHIM-PACK
1	5K3492	SHIM-PACK
1	5K3494	BEARING-SLEEVE
1	5K3496	BEARING-SLEEVE
1	5K3929	BEARING AS-RLR
10	5K9090	SEAL-O-RING-ORFS
10	6V8397	SEAL-O-RING-ORFS
25	6V8398	SEAL-O-RING-ORFS
10	7J9108	SEAL-O-RING-ORFS
4	7K9204	SEAL-PIN
10	9X7383	SEAL-O-RING
4	9X8257	WASHER-HARD
4	1187313	BOLT-HEX HEAD
2	1693257	NUT-WELD
8	2796632	WASHER-HARD
1	2874046	PLATE AS
2	3196699	BOLT-HEX HEAD
2	3434081	BOLT-SHOULDER
20	4176056	SHIM
1	4176058	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	1J2150	SEAL-LIP TYPE
2	3K6454	SEAL-LIP TYPE
10	4J5477	SEAL-O-RING-ORFS
1	4K7461	SEAL-LIP TYPE
1	4K7462	SEAL-LIP TYPE
2	4K7463	SEAL-LIP TYPE
1	5K3489	SHIM-PACK
1	5K3492	SHIM-PACK
1	5K3494	BEARING-SLEEVE
1	5K3496	BEARING-SLEEVE
1	5K3929	BEARING AS-RLR
10	5K9090	SEAL-O-RING-ORFS
10	6V8397	SEAL-O-RING-ORFS
25	6V8398	SEAL-O-RING-ORFS
10	7J9108	SEAL-O-RING-ORFS
4	7K9204	SEAL-PIN
10	9X7383	SEAL-O-RING
4	9X8257	WASHER-HARD
4	1187313	BOLT-HEX HEAD
2	1693257	NUT-WELD
8	2796632	WASHER-HARD
1	2874046	PLATE AS
2	3196699	BOLT-HEX HEAD
2	3434081	BOLT-SHOULDER
20	4176056	SHIM
1	4176058	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	1J2150	SEAL-LIP TYPE
2	3K6454	SEAL-LIP TYPE
10	4J5477	SEAL-O-RING-ORFS
1	4K7461	SEAL-LIP TYPE
1	4K7462	SEAL-LIP TYPE
2	4K7463	SEAL-LIP TYPE
1	5K3489	SHIM-PACK
1	5K3492	SHIM-PACK
1	5K3494	BEARING-SLEEVE
1	5K3496	BEARING-SLEEVE
1	5K3929	BEARING AS-RLR
10	5K9090	SEAL-O-RING-ORFS
10	6V8397	SEAL-O-RING-ORFS
25	6V8398	SEAL-O-RING-ORFS
10	7J9108	SEAL-O-RING-ORFS
4	7K9204	SEAL-PIN
10	9X7383	SEAL-O-RING
4	9X8257	WASHER-HARD
4	1187313	BOLT-HEX HEAD
2	1693257	NUT-WELD
8	2796632	WASHER-HARD
1	2874046	PLATE AS
2	3196699	BOLT-HEX HEAD
2	3434081	BOLT-SHOULDER
20	4176056	SHIM
1	4176058	PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Rework the top plate of the articulation hitch weldment on the rear frame, apply Special Instruction REHS7191 "Procedure to Repair Cracks and Improve the Articulation Hitch on Certain 16M Motor Graders" to repair or replace the top plate.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-25000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 150.0-hour job for Group 1
Included in this group is the Chassis weld repair and line boring of the center hitch, a miscelaneous cost of $13,393 per machine has been allocated to perform this rework.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-25000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 150.0-hour job for Group 2
Included in this group is the Chassis weld repair and line boring of the center hitch, a miscelaneous cost of $31,050 per machine has been allocated to perform this rework.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-25000 hrs, 0-84 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 150.0-hour job for Group 3
Included in this group is the Chassis weld repair and line boring of the center hitch, a miscelaneous cost of $9,000 per machine has been allocated to perform this rework.