PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE AUTO-LUBE LINES ON CERTAIN 16M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE AUTO-LUBE LINES ON CERTAIN 16M MOTOR GRADERS

Usage:

TEBE0338-00

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30Aug2013

U-388

A-265

D-322

O-324

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REWORKING THE AUTO-LUBE LINES ON CERTAIN 16M MOTOR GRADERS
7510 7540		PS43999

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43999" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2015

PROBLEM

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Certain 16M Motor Graders were built with an incorrect assembly of the 269-6941 Lubrication Arrangement. The supply line has been assembled adjacent to the outlet line, which is causing an interruption in the grease flow. This will cause a lack of lubrication in the Steering Tie Rod Ends.

AFFECTED PRODUCT

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Model

Identification Number

16M

R9H00100-00101, 104-105, 110, 112-115, 117, 120-125, 127-129, 131-137, 139-141, 143, 147, 151-154, 156-159, 163, 166-167, 169-170, 172-173, 175-176, 200-201, 206-207, 209, 214, 216, 218-223, 225-229, 232, 235, 240, 242, 244-245, 251, 255, 258, 260, 264, 268-269, 272-274, 276-278, 281, 284-286, 289, 292-294, 301, 303-304, 308, 311-313, 316-317, 320, 323, 331, 334, 336, 338-340, 342-344, 351-352, 355-356, 358-365, 370, 372, 375-378, 380, 387, 391-392, 397, 400-402, 404-407, 409-410, 412-414, 417, 419, 423-425, 428-431, 433-440, 443-445, 447-449, 453, 455, 464, 466-467, 469-478, 484, 486-487, 491-492, 494, 498-499, 505-510, 512-514, 516-518, 520-523, 534, 538-539, 541, 548, 551, 553-554, 556-557, 559, 561, 563-567, 569-573, 575-576, 579, 583-588, 591-593, 598, 609, 611-614, 616-619, 623, 626, 628, 631-638, 641-644, 646, 653, 656, 663, 665-666, 669-670, 672, 675-678, 681-684

PARTS NEEDED

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Qty	Part Number	Description
1	2746810	SOCKET GP-BASIC (After Failure Only - If Required)
1	2746811	SOCKET GP-BASIC (After Failure Only - If Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect your machine to determine if the autolube lines have been incorrectly assembled, using image 1 as reference.

If the lines are correctly positioned, no further action is necessary.

If incorrect, disconnect and reconnect the lines using image 2 as a reference so that the autolube lines are across the block from each other to ensure the lube flows through the block.

Inspect the tie rod sockets to determine if they are loose and worn. Replace as needed.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-24000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job
This is a 1.0-hour job to inspect the machine and reposition/reconnect the autolube lines if necessary. If required, an additional one hour will be allowed per tie rod that needs to be replaced. (A maximum of 3.0 hours will be allowed.)

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