PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE0346-01

03Dec2013
(Revised 10Dec2014)


U-597
A-410
D-488
O-498

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS

7251
PS44105
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44105" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 03Dec2013 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

31Dec2015

PROBLEM

The existing 9M-3835 Rubber Latches securing the hood can break on certain 793F Off-Highway Trucks. If the existing 9M-3835 latches fail, it can cause the hood to be unsecured.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
793F  SSP00312-00918
793F CMD  RBT00111-00164
*******Group  2*******
793F  SSP00112-00311

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
8 3T7857 PLUG-BUTTON
8 5B2183 NUT-JAM
1 8T1579 PAWL
8 8T4121 WASHER-HARD
8 8T4133 NUT
8 8T4136 BOLT-HEX HEAD
4 8Y4000 LATCH AS
2 1782593 BUMPER
2 3589608 PLATE
1 3603882 PANEL AS
1 3603895 PLATE
1 4241951 SUPPORT AS
1 4316279 PANEL AS
1 4316282 PANEL AS
1 4316286 PANEL AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
8 3T7857 PLUG-BUTTON
8 5B2183 NUT-JAM
1 8T1579 PAWL
8 8T4121 WASHER-HARD
8 8T4133 NUT
8 8T4136 BOLT-HEX HEAD
4 8Y4000 LATCH AS
2 1782593 BUMPER
1 3523135 SUPPORT AS
2 3589608 PLATE
1 3603882 PANEL AS
1 3603895 PLATE
1 4241951 SUPPORT AS
1 4316279 PANEL AS
1 4316282 PANEL AS
1 4316286 PANEL AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the Service Manual if/as necessary and see Special Instruction REHS8627 "Procedure to Improve the Truck Hood Group on Certain 793F, 793F CMD, and 793F XQ Off-Highway Trucks".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-24000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 8.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-24000 hrs,
0-48 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 8.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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