Usage:
NOTE: This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS5584" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE: Although this Program is to be administered as described above on the Affected Product, parts should be removed from Parts Stock as soon as possible.
NOTE: This Revised Service Letter replaces the May 12, 1999 (Revised August 1999) Service Letter. Changes have been made to the Action Required, Service Claims Allowances and Parts Disposition.
Termination Date
May 31, 2000Problem
The bolts attaching the turbo compressor backplate to the turbo bearing housing may break or back out resulting in compressor wheel or shaft failure.
Affected Product
Model & Identification Number
777D (3PR1-964)
Parts Needed
- 2 - 1720913 Turbo Gp.
Action Required
Parts Stock
Remove all 1261085 and 0R7044 Turbo Gps. that have a serial number prefix that DOES NOT begin with BIL, BJL, BKL, BLL, CAL, or CBL from Parts Stock.
Affected Product
Replace the old turbo with a new 1720913 Turbo.
Service Claim Allowances
Affected Products
NOTE: This is a 3.2-hour job.
Parts Stock
Submit one claim for all 1261085 and 0R7044 Turbo Gps. removed from Parts Stock.
Parts Disposition
U.S. and Canadian Dealers
Return all 1261085 and 0R7044 Turbo Gps. and a copy of the claim to:
Attn: Supplier Recovery Supervisor; PS5584
Service Claims Rom
8201 N. University
Peoria, Illinois 61615