PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OPERATION AND MAINTENANCE MANUAL ON CERTAIN 277C MULTI-TERRAIN LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OPERATION AND MAINTENANCE MANUAL ON CERTAIN 277C MULTI-TERRAIN LOADERS

Usage:

REBE6506-00

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21Dec2010

U-514

D-452

O-451

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OPERATION AND MAINTENANCE MANUAL ON CERTAIN 277C MULTI-TERRAIN LOADERS
0375		PI10835

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10835" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10835" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The existing Operation and Maintenance Manual is incorrect for certain 277C Multi-Terrain Loaders. The affected machines were shipped with manuals for 246C Skid Steer Loaders. Machine-specific information not included in the provided manual may leave out information essential for operating or maintaining the machine. These omissions, in conjunction with other factors or circumstances, may result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
277C	JWF02170-02274

PARTS NEEDED

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Qty	Part Number	Description
1	5P7958	SLEEVE-CA SPLICE
1	S_BU8020	OPERATION AND MAINTENANCE MANUAL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing Operation and Maintenance Manual with a new manual of the appropriate language.

Refer to the following list to determine proper media numbers for the following translations:

Language - New media Number
_________ _________________

Arabic ______ SABU8020
Bulgarian ___ S9BB8020
Chinese (Simplified) __ SCBU8020
Czech _______ S7BU8020
Danish ______ SYBU8020
Dari ________ S9BD8020
Dutch _______ SDBU8020
English _____ SEBU8020
Finnish _____ SQBU8020
French ______ SFBU8020
German ______ SGBU8020
Greek _______ SHBU8020
Hebrew ______ SZBU8020
Hungarian ___ S2BU8020
Italian _____ SLBU8020
Korean ______ SKBU8020
Lithuanian __ S9BU8020
Norwegian ___ SNBU8020
Polish ______ SXBU8020
Portuguese __ SPBU8020
Romanian ____ S9BR8020
Russian _____ SRBU8020
Slovakian ___ S9BS8020
Slovenian ___ S9BT8020
Spanish _____ SSBU8020
Swedish _____ SWBU8020
Turkish _____ STBU8020

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE OPERATION AND MAINTENANCE MANUAL

MODELS INVOLVED - 277C Multi-Terrain Loaders

Dear Caterpillar Product Owner:

The existing Operation and Maintenance Manual is incorrect on the products listed below. The affected machines were shipped with manuals for 246C Skid Steer Loaders. Machine-specific information not included in the provided manual may leave out information essential for operating or maintaining the machine. These omissions, in conjunction with other factors or circumstances, may result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 21Dec2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 21Dec2010 Service Letter

Rework Procedure

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Replace the Operation and Maintenance Manual.

1) Locate the Operation and Maintenance Manual in the compartment behind the rear of the seat. Remove the manual.

2) Cut the 099-3645 Lanyard just behind the 5P-7958 Sleeve. Refer to Image 1. Remove the Operation and Maintenance Manual and discard.

3) Install the replacement Operation and Maintenance Manual.

4) Secure the new manual using the existing lanyard and new 5P-7958 Sleeve.