PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIFT CYLINDERS ON CERTAIN 246C AND 272C SKID STEER LOADERS; 279C COMPACT TRACK LOADERS; 287C AND 297C MULTI TERRAIN LOADERS
Usage:
REBE6464-00
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| 17Sep2010 |
U-376
A-297
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE LIFT CYLINDERS ON CERTAIN 246C AND 272C SKID STEER LOADERS; 279C COMPACT TRACK LOADERS; 287C AND 297C MULTI TERRAIN LOADERS |
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| 5102 | PS43162 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43162" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Sep2012 |
PROBLEM
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| The existing lift cylinders can have an incorrect bore surface finish on certain 246C and 272C Skid Steer Loaders; 279C Compact Track Loaders; 287C and 297C Multi Terrain Loaders. If the existing cylinders fail it can cause excessive drift in the lift function. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 246C | JAY04489, 4500, 4514 |
| 279C | MBT01498 |
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| *******Group 2******* | |
| 272C | RED02116 |
| 287C | MAS01955 |
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| *******Group 3******* | |
| 246C | JAY04506, 4512 |
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| *******Group 4******* | |
| 246C | JAY04504 |
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| *******Group 5******* | |
| 272C | RED02114 |
| 297C | GCP01656 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 2 | 2935710 | CYL GP-065 620 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 2 | 2935713 | CYL GP-065 970 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 2935710 | CYL GP-065 620 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 4******* | ||
| 1 | 2935710 | CYL GP-065 620 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 5******* | ||
| 1 | 2935713 | CYL GP-065 970 Y |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to Service Manual if/as required. For machines listed in Groups 1 and 2, replace both of the lift cylinders. For machines listed in Group 3, only replace the left hand side lift cylinder. For machines listed in Groups 4 and 5, only replace the right hand side lift cylinder. |
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SERVICE CLAIM ALLOWANCES
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