PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING HOSES ON CERTAIN D8T TRACK-TYPE TRACTORS AND 583T PIPELAYERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING HOSES ON CERTAIN D8T TRACK-TYPE TRACTORS AND 583T PIPELAYERS

Usage:

REBE5554-00

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11Nov2009

U-383

A-312

D-341

O-342

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE STEERING HOSES ON CERTAIN D8T TRACK-TYPE TRACTORS AND 583T PIPELAYERS
4304 4133		PS51755

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51755" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2011

PROBLEM

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The existing steering hoses (part numbers 295-5502, 208-9751, and/or 208-9750) can fail on certain D8T Track-Type Tractors and 583T Pipelayers. If the existing hoses fail they will cause a leak and require the hoses to be replaced.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D8T	J8B00204-01956, 2204-2276 KPZ00004, 6-8, 325-3338, 3500-3605

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*****Group 2*****
583T	CMX00110-00527

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	3292567	HOSE AS
1	3292568	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	3292567	HOSE AS
1	3292568	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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A new coupling design is now available for this application. This design will provide a longer service life. These couplings have a thicker wall to lessen the likelihood of cracking.

The two new hose assemblies are 329-2567 and 329-2568. The assembly instructions can be found in the Hydraulic Information System (HIS). In the event of a failure, replace both existing hose assemblies with the two new hose assemblies.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-10000 hrs, 0-99 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The two hours allows for the replacement of both hoses during the repair.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-10000 hrs, 0-99 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
The two hours allows for the replacement of both hoses during the repair.