PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION OIL FILL TUBE ON CERTAIN 950H, 962H AND IT62H MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION OIL FILL TUBE ON CERTAIN 950H, 962H AND IT62H MEDIUM WHEEL LOADERS

Usage:

REBE5546-00

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21Jan2010

U-31

A-24

D-26

O-28

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE TRANSMISSION OIL FILL TUBE ON CERTAIN 950H, 962H AND IT62H MEDIUM WHEEL LOADERS
3005 3081		PS43027

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43027" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jan2012

PROBLEM

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The existing transmission oil fill tube can cause the transmission oil cap and/or oil cap padlock to interfere with the front frame on a full left hand turn on certain 950H, 962H and IT62H Medium Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
950H	K5K02798-02799, 2801-2812, 2814, 2817-2873, 2875-2877, 2886, 2900, 2905-2910, 2922, 2925-2944, 35142, 82298 M1G01783-01784, 1786-1849, 1851-1944 N1A03213-03234, 3236-3237, 3239-3240, 3244-3245, 3247, 3251-3273, 3276-3285, 3287-3320, 3322-3324, 3326, 3328, 3332-3335, 3337-3338, 3341, 3343-3344, 3346, 3349, 3352-3353, 4000-4005, 4008, 4010-4011, 4013-4014
962H	K6K00435-00471 M3G00544-00574 N4A01257-01260, 1262-1263, 1265, 1267, 1269, 1271-1278, 1280-1286, 2000-2002
962H OEM	L5S00100-00101
IT62H	M5G00477-00478, 600-601

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*****Group 2*****
950H	K5K02800, 2813, 2815-2816, 2874, 2901-2904, 2921, 2924 M1G01785, 1850 N1A03274-03275, 3286

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	7S8920	CLIP
2	7S8921	CLIP
1	3544114	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	7S8920	CLIP
2	7S8921	CLIP
1	3544031	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing transmission oil fill tube (1) and clamps (2) with the items in the Parts Needed. Be sure to set the distance between the end of the fill tube and the clamps as shown in Image 1. The hump hose, clamp bolts and oil cap can be reused.

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Image1

Image2

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%