PRODUCT SUPPORT PROGRAM FOR THE REPAINTING OF SOME COMPONENTS ON CERTAIN 323D AND 323E EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR THE REPAINTING OF SOME COMPONENTS ON CERTAIN 323D AND 323E EXCAVATORS

Usage:

TEBE0932-00

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10Apr2014

M040
X280
X281

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR THE REPAINTING OF SOME COMPONENTS ON CERTAIN 323D AND 323E EXCAVATORS
7000 0355		PS61254

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NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61254" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2015

PROBLEM

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Some sheet metal components may rust prematurely on certain 323D and 323E Excavators, stored at the dealership.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
323E LN	TDW00196

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*****Group 2*****
323D LN	CWG00167, 324-325
323D SA	NES00263
323E LN	TDW00153, 156, 173-174, 176, 180, 182, 191-195, 198-199, 201, 205

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Use a suitable cleaner to remove residual oil and rust in order to properly prepare affected areas for repainting. Repaint the affected areas.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-800 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 24.0-hour job for Group 1
A maximum of $2300 US Dollars is allowed for labor, material and other expenses related to the preparation and repainting of the components. Include outside expenses at cost. Retain a copy of all invoices for outside expenses for audit purposes.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-800 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 24.0-hour job for Group 2
A maximum of $2300 US Dollars is allowed for labor, material and other expenses related to the preparation and repainting of the components. Include outside expenses at cost. Retain a copy of all invoices for outside expenses for audit purposes.