PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 390D AND 385C FS EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 390D AND 385C FS EXCAVATORS

Usage:

TEBE0965-00

07Mar2014


U-128
A-93
D-121
O-112

 

After Failure Only

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYDRAULIC TANK ON CERTAIN 390D AND 385C FS EXCAVATORS

5056 5068
PS52629
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52629" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Mar2016

PROBLEM

The existing hydraulic tank can have cracks in the weld on certain 390D and 385C FS Excavators. This failure can cause oil leaks.

AFFECTED PRODUCT

Model Identification Number
385C FS EAM00326-00328

MMA00295-00300
390D BYP00129-00135

KCZ00179
390D L WAG00234-00244

WAP00463-00546

WBT00251-00286

PARTS NEEDED

Qty

Part Number Description
1 2270367 TANK GP-FILTER&
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

If leaks from the hydraulic tank weld and cracks are detected, replace the hydraulic tank with a new 227-0367 Filter Tank Group. Refer to KENR6408, Disassembly and Assembly, "Hydraulic Tank and Filter - Remove", "Hydraulic Tank and Filter - Install", and the "System Pressure - Release", in order to complete this Rework Procedure.

Note: Use clean equipment and follow contamination control procedures when draining, storing, and refilling the hydraulic oil.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-8000 hrs,
37-48 mo 
53.0%
50.0%
0.0%
0.0%
35.0%
50.0%
 NOTE: This is a 8.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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