PRODUCT SUPPORT PROGRAM TO REWORK THE CAT GRADE CONTROL CONFIGURATION FOR THE GNSS RECEIVER ON CERTAIN 324E AND 329E EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM TO REWORK THE CAT GRADE CONTROL CONFIGURATION FOR THE GNSS RECEIVER ON CERTAIN 324E AND 329E EXCAVATORS

Usage:

TEBE0961-01

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10Jun2014

(Revised 07Oct2014)

U-327

D-294

O-276

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*Before/After*	PRODUCT SUPPORT PROGRAM TO REWORK THE CAT GRADE CONTROL CONFIGURATION FOR THE GNSS RECEIVER ON CERTAIN 324E AND 329E EXCAVATORS
7220 7338 7606		PS44348

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44348" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Jun2014 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

30Jun2016

PROBLEM

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High temperature engine exhaust causes the AccuGrade GNSS receiver to fail, due to heat, on certain 324E and 329E Excavators. The GNSS receiver is located too close to the outlet of the engine exhaust.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
329E L	PLW00807, 895-896, 910, 926, 978, 1151, 1154, 1282, 1506, 1527 TST00352, 452, 464, 480-481, 521-527 ZCD00306
329E LN	RLD00313, 315, 318, 349, 363, 374, 379, 390, 396, 403

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*****Group 2*****
324E L	TLF00204, 217
324E LN	LDG00176, 318, 368, 387, 394, 398

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	4P7428	CLIP-LADDER
1	4P7581	CLIP-LADDER
1	7I2673	STRAP-CABLE
15	7K1181	STRAP-CABLE
3	7T1099	LINK
1	4425834	COVER AS
1	4425835	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	4P7428	CLIP-LADDER
1	4P7581	CLIP-LADDER
1	7I2673	STRAP-CABLE
15	7K1181	STRAP-CABLE
3	7T1099	LINK
1	4425834	COVER AS
1	4425835	COVER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Relocate the GNSS reciever away from the engine exhaust. Machines should be reworked to the the same location as production machines. Refer to REHS7536, Special Instruction, "Rework Procedure for the HEX Cat? Grade Control GNSS Mast Location and Harness Routing for Certain 324E and 329E Excavators", in order to complete this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 5.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
NOTE: An additional $2895 US dollar is allowed for the costs of the new mast kit (84706-23) only if an older mast kit was previously purchased through a Caterpillar Partnership Dealer. Proof of Purchase of the older mast must be provided. Attach a picture of the invoice of the older mast to SIMSi when submitting the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 5.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
NOTE: An additional $2895 US dollar is allowed for the costs of the new mast kit (84706-23) only if an older mast kit was previously purchased through a Caterpillar Partnership Dealer. Proof of Purchase of the older mast must be provided. Attach a picture of the invoice of the older mast to SIMSi when submitting the warranty claim.