PRODUCT SUPPORT PROGRAM FOR REPLACING 516-9693 CYLINDER LINERS ON CERTAIN C32 MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING 516-9693 CYLINDER LINERS ON CERTAIN C32 MARINE ENGINES

Usage:

TEBE7377-00

Show/hide table

28Mar2018

U-175

A-131

D-154

O-161

TM-4

Show/hide table

Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING 516-9693 CYLINDER LINERS ON CERTAIN C32 MARINE ENGINES
1216 1201 7555		PS45832

Show/hide table

NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45832" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Mar2020

PROBLEM

Show/hide table

The existing cylinder liner can crack on certain C32 Marine Engines. If the existing cylinder liner cracks it can/will result in coolant contamination of oil or oil contamination of coolant.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C32	RPM00808, 810, 837, 841, 847, 852

Show/hide table

*****Group 2*****
C32	RPM00747, 749, 751-807, 809, 811-833, 835, 838-840, 842-846, 848-851, 853-887, 889-896

Show/hide table

*****Group 3*****
C32	RPM00834, 836

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
4	1R1808	FILTER-LUBE (as required)
8	2N2766	LOCKNUT
2	3J1907	SEAL-O-RING-STOR (as required)
4	3J7354	SEAL-O-RING-STOR (as required)
4	3P0650	SEAL-O RING (as required)
2	4F7389	SEAL-O-RING (as required)
4	5E8771	SEAL-O-RING
1	5F3999	SEAL-O-RING (as required)
1	5P4268	SEAL-O-RING (as required)
6	5P8068	SEAL-O-RING (as required)
4	5P8356	SEAL-O-RING
2	6D7146	SEAL-O-RING (as required)
1	6N0824	GASKET
1	6V3250	SEAL-O-RING (as required)
1	6V3830	SEAL-O-RING (as required)
1	6V5048	SEAL-O-RING
2	6V5553	SEAL-O-RING
2	7C0307	GASKET
1	8C3089	SEAL-O-RING (as required)
2	8T1703	SEAL-O RING (as required)
12	9L5854	BAND-FILLER
1	9M9647	SEAL-O-RING (as required)
12	9X7317	SEAL-FUEL SYSTEM
4	1090076	SEAL-O-RING (as required)
4	1178801	SEAL-O-RING
1	1185068	SEAL-O-RING (as required)
12	1299452	GASKET-EXH MANF
12	1501156	BOLT - OIL JET
12	1550809	SEAL-LINER
12	1550810	SEAL-LINER
12	1552793	SEAL-LINER
2	1986068	SEAL-INTEGRAL
2	2054831	SEAL-O-RING (as required)
48	2133217	BOLT
9	2147566	SEAL-O-RING-STOR (as required)
3	2147568	SEAL-O-RING-STOR (as required)
2	2226456	SEAL
6	2247506	SEAL-ISOLATION
2	2253099	GASKET-CYL HEAD
2	2265613	GASKET
2	2287091	SEAL-O-RING-ORFS (as required)
1	2287100	SEAL-O-RING-STOR (as required)
2	2295332	GASKET
12	2303728	SEAL-FUEL SYSTEM
12	2303775	SEAL-FUEL SYSTEM
2	2314708	SEAL-O-RING (as required)
12	2323226	BEARING-ROD
1	2348937	SEAL-INTEGRAL
1	2361525	SEAL AS
4	2385080	SEAL-O-RING-STOR (as required)
3	2385081	SEAL-O-RING-STOR (as required)
2	2391139	SEAL
1	2395572	SEAL-INTEGRAL
12	2465659	RING-PISTON-OIL
12	3445153	RING-PISTON
12	3492568	RING-PISTON-TOP
2	3548484	GASKET-PLATE
12	3556043	TUBE AS-OIL JET
2	3571752	GASKET-TURBO (T)
48	3591439	SEAL AS-WATER
6	3620801	SEAL-INTEGRAL
2	3638595	SEAL-INTEGRAL
1	3654457	SEAL-PIP
12	5560701	LINER-CYLINDER
1	SEALANT	LOCTITE 5923
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	1R1808	FILTER-LUBE (as required)
8	2N2766	LOCKNUT
2	3J1907	SEAL-O-RING-STOR (as required)
2	3J7354	SEAL-O-RING-STOR (as required)
4	3P0650	SEAL-O RING (as required)
2	4F7389	SEAL-O-RING (as required)
4	5E8771	SEAL-O-RING
1	5F3999	SEAL-O-RING (as required)
1	5P4268	SEAL-O-RING (as required)
6	5P8068	SEAL-O-RING (as required)
4	5P8356	SEAL-O-RING
2	6D7146	SEAL-O-RING (as required)
1	6V3250	SEAL-O-RING (as required)
1	6V3830	SEAL-O-RING (as required)
1	6V5048	SEAL-O-RING
2	6V5553	SEAL-O-RING
2	7C0307	GASKET
1	8C3089	SEAL-O-RING (as required)
2	8T1703	SEAL-O RING (as required)
12	9L5854	BAND-FILLER
1	9M9647	SEAL-O-RING (as required)
12	9X7317	SEAL-FUEL SYSTEM
4	1090076	SEAL-O-RING (as required)
4	1178801	SEAL-O-RING
1	1185068	SEAL-O-RING (as required)
12	1299452	GASKET-EXH MANF
12	1501156	BOLT - OIL JET
12	1550809	SEAL-LINER
12	1550810	SEAL-LINER
12	1552793	SEAL-LINER
2	1986068	SEAL-INTEGRAL
2	2054831	SEAL-O-RING (as required)
48	2133217	BOLT
7	2147566	SEAL-O-RING-STOR (as required)
3	2147568	SEAL-O-RING-STOR (as required)
2	2226456	SEAL
6	2247506	SEAL-ISOLATION
2	2253099	GASKET-CYL HEAD
2	2265613	GASKET
2	2287091	SEAL-O-RING-ORFS (as required)
1	2287100	SEAL-O-RING-STOR (as required)
2	2295332	GASKET
12	2303728	SEAL-FUEL SYSTEM
12	2303775	SEAL-FUEL SYSTEM
2	2314708	SEAL-O-RING (as required)
12	2323226	BEARING-ROD
1	2361525	SEAL AS
4	2385080	SEAL-O-RING-STOR (as required)
3	2385081	SEAL-O-RING-STOR (as required)
2	2391139	SEAL
12	2465659	RING-PISTON-OIL
12	3445153	RING-PISTON
12	3492568	RING-PISTON-TOP
2	3548484	GASKET-PLATE
12	3556043	TUBE AS-OIL JET
2	3571752	GASKET-TURBO (T)
48	3591439	SEAL AS-WATER
6	3620801	SEAL-INTEGRAL
2	3638595	SEAL-INTEGRAL
1	3654457	SEAL-PIP
12	5560701	LINER-CYLINDER
1	SEALANT	LOCTITE 5923
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	1R1808	FILTER-LUBE (as required)
8	2N2766	LOCKNUT
2	3J1907	SEAL-O-RING-STOR (as required)
4	3J7354	SEAL-O-RING-STOR (as required)
4	3P0650	SEAL-O RING (as required)
2	4F7389	SEAL-O-RING (as required)
4	5E8771	SEAL-O-RING
1	5F3999	SEAL-O-RING (as required)
1	5P4268	SEAL-O-RING (as required)
6	5P8068	SEAL-O-RING (as required)
4	5P8356	SEAL-O-RING
2	6D7146	SEAL-O-RING (as required)
1	6N0824	GASKET
1	6N1396	GASKET-OIL PAN
1	6V3250	SEAL-O-RING (as required)
1	6V3830	SEAL-O-RING (as required)
1	6V5048	SEAL-O-RING
2	6V5553	SEAL-O-RING
2	7C0307	GASKET
1	8C3089	SEAL-O-RING (as required)
2	8T1703	SEAL-O RING (as required)
12	9L5854	BAND-FILLER
1	9M9647	SEAL-O-RING (as required)
12	9X7317	SEAL-FUEL SYSTEM
4	1090076	SEAL-O-RING (as required)
4	1178801	SEAL-O-RING
1	1185068	SEAL-O-RING (as required)
12	1299452	GASKET-EXH MANF
12	1501156	BOLT - OIL JET
12	1550809	SEAL-LINER
12	1550810	SEAL-LINER
12	1552793	SEAL-LINER
2	1986068	SEAL-INTEGRAL
2	2054831	SEAL-O-RING (as required)
48	2133217	BOLT
9	2147566	SEAL-O-RING-STOR (as required)
3	2147568	SEAL-O-RING-STOR (as required)
2	2226456	SEAL
6	2247506	SEAL-ISOLATION
2	2253099	GASKET-CYL HEAD
2	2265613	GASKET
2	2287091	SEAL-O-RING-ORFS (as required)
1	2287100	SEAL-O-RING-STOR (as required)
2	2295332	GASKET
12	2303728	SEAL-FUEL SYSTEM
12	2303775	SEAL-FUEL SYSTEM
2	2314708	SEAL-O-RING (as required)
12	2323226	BEARING-ROD
1	2348937	SEAL-INTEGRAL
4	2385080	SEAL-O-RING-STOR (as required)
3	2385081	SEAL-O-RING-STOR (as required)
2	2391139	SEAL
1	2395572	SEAL-INTEGRAL
12	2465659	RING-PISTON-OIL
12	3445153	RING-PISTON
12	3492568	RING-PISTON-TOP
2	3548484	GASKET-PLATE
12	3556043	TUBE AS-OIL JET
2	3571752	GASKET-TURBO (T)
48	3591439	SEAL AS-WATER
6	3620801	SEAL-INTEGRAL
2	3638595	SEAL-INTEGRAL
1	3654457	SEAL-PIP
12	5560701	LINER-CYLINDER
1	SEALANT	LOCTITE 5923
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Group 1 contains engines ordered with duplex oil filters through Design To Order (DTO).

Group 2 contains engines ordered with simplex oil filters through the standard pricelist.

Group 3 contains engines ordered with a deep sump oil pan ordered through DTO.

Review the safety actions in the Operation and Maintenance Manual.

Remove cylinder liners. Refer to "Cylinder Liner - Remove", Disassembly and Assembly Manual C32 Marine Engines, media number UENR3257.

Install new cylinder liners. Refer to "Cylinder Liner - Install", Disassembly and Assembly Manual C32 Marine Engines, media number UENR3257.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 65.0-hour job for Group 1
65 hours allowed for repair in shop. Additional 185 hours allowed for in-hull repairs. Reasonable travel and mileage is allowed. $100 miscellaneous allowance for sealants and paint to match the engine.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 65.0-hour job for Group 2
65 hours allowed for repair in shop. Additional 185 hours allowed for in-hull repairs. Reasonable travel and mileage is allowed. $100 miscellaneous allowance for sealants and paint to match the engine.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 65.0-hour job for Group 3
65 hours allowed for repair in shop. Additional 185 hours allowed for in-hull repairs. Reasonable travel and mileage is allowed. $100 miscellaneous allowance for sealants and paint to match the engine.