PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS

Usage:

TEBE7325-00

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08Mar2018

U-142

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS
1920		PI32864

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32864" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32864" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Sep2018	31Mar2019

PROBLEM

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The engine software has been improved on certain 3512E Petroleum Engines, and SPF743 Trailer Mounted Pumpers. The existing software has been updated with various improvements.

AFFECTED PRODUCT

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Model	Identification Number
3512 HD	SK300010, 100-111 SK500010, 100-124, 127-129
SPF743	MLX00101, 103-107

PARTS NEEDED

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Qty	Part Number	Description
1	5560588	SFWR GP-A1000
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 16% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the service manual if/as necessary.
Install the engine software that is listed in the Parts Needed or latest available on SIS Web.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE ENGINE SOFTWARE

MODELS INVOLVED - CERTAIN 3512E PETROLEUM ENGINES, AND SPF743 TRAILER MOUNTED PUMPERS

Dear Cat Product Owner:

The software needs to be updated on the products listed below. The existing software has been updated with several improvements. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 08Mar2018 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 08Mar2018 Service Letter