PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN G3606B, G3608B, AND G3612B ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN G3606B, G3608B, AND G3612B ENGINES

Usage:

TEBE7404-00

23Apr2018


U-240
O-216

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN G3606B, G3608B, AND G3612B ENGINES

1920
PS45858
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45858" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Apr2020

PROBLEM

The existing software may cause false diagnostics and shutdowns from the fuel valve on certain G3606B, G3608B, and G3612B Engines. Then new engine software includes the following changes:

- Update to Prelube failed event from Warning to Shutdown.
- Update to diagnostic trouble codes debounce times for fuel valve.
- 4-20Ma Load Signal scaling corrected.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
G3612B  BB200100-00109
*******Group  2*******
G3608B  XH700100-00112
*******Group  3*******
G3606B  JFE00103-00131

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 5515543 SFWR GP-A1000 (as required)
1 5515544 SFWR GP-A1000 (as required)
1 5515545 SFWR GP-A1000 (as required)
1 5515546 SFWR GP-A1000 (as required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
1 5515539 SFWR GP-A1000 (as required)
1 5515540 SFWR GP-A1000 (as required)
1 5515541 SFWR GP-A1000 (as required)
1 5515542 SFWR GP-A1000 (as required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 5515535 SFWR GP-A1000 (as required)
1 5515536 SFWR GP-A1000 (as required)
1 5515537 SFWR GP-A1000 (as required)
1 5515538 SFWR GP-A1000 (as required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 17% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the service manual if/as necessary.

Update the engine software to the latest version for your application listed in the Parts Needed or the latest available in SIS Web. The new engine software will reduce the occurrence of false diagnostics and shutdowns from the fuel valve.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-12000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-12000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-12000 hrs,
0-18 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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